Field IT Technician — Cyfer Tech (Oceanside, CA),
$30 – $37.50/hr · Full-time · On the road in San Diego County
Cyfer Tech is a family-owned MSP in Oceanside building world-class IT support for small and mid-sized businesses across San Diego County. We're hiring a Field IT Technician (Level 1 / Level 2) to be the friendly, capable presence our customers see on site.
You'll spend most of your week visiting customer offices — installing equipment, fixing what isn't working, helping people get back to their day. The rest of the time you'll be at our Oceanside office, working tickets, learning, and shipping projects with the team.
What makes us different from every other MSP: we've built our own AI-powered support layer (Emma) that handles the repetitive triage, documentation, and follow-up work. That means your time at customer sites stays focused on the human stuff — solving real problems, building trust, doing work that actually matters.
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What You'll Do,
Visit customer offices to install, troubleshoot, and repair desktops, laptops, printers, network gear, and phones,
Set up new users in Microsoft 365 / Google Workspace — accounts, mailboxes, MFA, basic policies,
Configure wireless access points, switches, and routers from cloud-managed dashboards (Mostly Sophos and some Meraki, Ubiquiti, Aruba),
Run, terminate, and test copper network cable as part of small office moves or installs (fiber a plus, not required),
Respond to help desk tickets — diagnose, document, and resolve, escalating when needed,
Keep ticket notes and customer documentation current in our PSA (ConnectWise Manage) and IT Glue,
Work alongside Emma, our AI ops assistant, who handles tier-zero triage and routine documentation so you can focus on the work only humans can do,
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What We're Looking For (Required),
Solid Windows + macOS + iOS troubleshooting — you know how to read an error message and where to look next,
Microsoft 365 admin basics — mailbox setup, license assignment, password resets, MFA,
Network basics — you can plug into a managed switch, understand VLANs at a high level, configure a wireless AP from a dashboard,
Customer service instincts — you can explain "your firewall blocked it" to a non-technical user without making them feel dumb,
Strong written communication — you keep customers, teammates, and management updated as situations evolve,
Documentation discipline — you treat ticket notes like the next tech who picks up this ticket is you tomorrow morning, hungover,
A valid California driver's license + a reliable car (not a motorcycle) with mileage reimbursed at the IRS standard rate,
Able to climb ladders, work in office attics/crawlspaces, and lift up to 50 lbs for cabling and equipment installs,
Willing to pass a background check — most of our clients require it,
Ability to commute reliably to Oceanside, CA 92056 when not on site,
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Nice to Have (Not Required),
1–2 years of help desk or field IT experience,
Hands-on with ConnectWise Manage, Automate, or ASIO RMM,
Familiarity with EDR/endpoint security (Mostly Sophos)
Active Directory and Group Policy basics; Intune or JAMF MDM exposure,
Backup tools (Veeam, Datto),
Network cable installation experience (Cat6 terminations, testing, fish-tape runs),
Fiber termination experience,
Certifications: CompTIA A+, Network+, BICSI Installer 1, or working toward any of the above,
If you don't have these yet but you're hungry and learn fast, apply anyway. We invest in our techs through paid training and professional development.
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The Day-to-Day Tradeoffs (So You Know What You're Signing Up For),
Travel: Primarily San Diego County (Oceanside to Chula Vista), occasional Orange County. We don't routinely send techs to LA — if a trip that far is needed, we'll talk about it first.,
In-office requirement: When not on site, you'll be in our Oceanside office. Not a remote-first role.,
On-call: No after-hours on-call rotation for this position. Standard Monday–Friday, 8-hour shift.,
Growth: This is entry-level by design. We hire L1/L2 field techs and grow them into senior field, NOC, or specialist roles based on what fits.,
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Compensation & Benefits,
$30 – $37.50 per hour, depending on experience,
Mileage reimbursed at IRS standard rate for required client travel,
Health, dental, and vision insurance,
401(k) retirement plan,
Paid time off,
Professional development assistance — we pay for cert exams and training,
Growth potential — clear path from L1 → L2 → Senior Field / NOC / Specialist as you level up,
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How to Apply,
Submit your resume through Indeed. We're moving fast on this hire and looking to start someone immediately.
Job Type: Full-time
Schedule: Monday – Friday, 8-hour shift, daytime
Location: On the road in San Diego County, with home base at our Oceanside office
Relocation: Not available — must already live (or be planning to relocate) within commuting distance of Oceanside
Job Type: Full-time
Pay: $30.00 - $37.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Ability to commute/relocate:
- Oceanside, CA 92056: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 2 years (Preferred)
Work Location: On the road
