Top 580 Guest services manager Jobs in Temecula, Ca

Director of Front Office
Hyatt Vacation Club at The Welk —Escondido, CA
- $102,000 - $110,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health savings account
- Relocation assistance
Quick Apply
General Manager
Better Buzz Coffee Company —Vista, CA
- $32 - $35 an hour
- Sales
- Mid-level
- 3 years
- Paid training
- Health insurance
12d
General Manager
Rubio’s Coastal Grill —Temecula, CA
- $72,000 - $80,000 a year
- Weekends as needed
- Sales
- Ability to walk for extended periods
- Fast casual restaurant
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General Manager
Temecula Staybridge Suites by IHG —Temecula, CA
- $100,000 - $105,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Driver's License
- Profit sharing
- Health insurance
Quick Apply
7d
Executive Team Leader Service & Engagement (Assistant Manager Front End)-Temecula
Target —Temecula, CA
- $83,200 - $130,000 a year
- Weekends as needed
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid holidays
- Disability insurance
Warehouse Office Manager
Exol —Perris, CA
- $86,240 - $117,120 a year
- Full-time
- Ability to walk for extended periods
- 5 years
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
11d
HR Support Services Assistant
Southwest Healthcare System —Temecula, CA
- $24.99 - $36.23 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Business Administration
- Continuing education credits
- Loan repayment program
Assistant General Manager
Marriott International, Inc —Perris, CA
- $70,310 - $80,000 a year
- Weekends as needed
- Sales
- Mid-level
- Hotel
HR Generalist-Leave of Absence (LOA) Specialist-(TEMPORARY)
Southwest Healthcare System —Temecula, CA
- $30.46 - $44.16 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Continuing education credits
- Disability insurance
Assistant Community Manager - Vintage Farms
Greystar Real Estate Partners LLC —Murrieta, CA
- $26 - $29 an hour
- Email
- Word processing
- Office
- Residential
- Paid parental leave
- Paid holidays
13d
Operations Manager
Ulta Beauty, Inc. —Menifee, CA
- $26 - $34 an hour
- Weekends as needed
- Merchandising
- Bachelor's degree
- Continuous improvement
- Dental insurance
- Paid time off
1d
Service Manager
Texas Roadhouse —Temecula, CA
- $70,304 - $90,000 a year
- Full-time
- Sales
- Mid-level
- Team management
- Profit sharing
- Paid parental leave
General Manager in Training
Lucky Strike Entertainment —Murrieta, CA
- $90,000 - $95,000 a year
- Weekends as needed
- Bar
- Senior level
- Leadership
- Employee stock purchase plan
- Health insurance
Manager
K-1 Speed Inc —Winchester, CA
- $66,560 - $70,000 a year
- Full-time
- ServSafe
- Mid-level
- High school diploma or GED
Quick Apply
General Manager
Aramark —Homeland, CA
- $88,000 - $121,000 a year
- Full-time
- Sales
- Customer service
- Analysis skills
- Disability insurance
- Health insurance
FOOD AND BEVERAGE MANAGER
Ponte Vineyard Inn —Temecula, CA
- $75,000 - $80,000 a year
- Weekends as needed
- Bar
- Sales
- Microsoft Office
Quick Apply
14d
District Manager
Habit Burger & Grill —Oceanside, CA
- $85,000 - $100,000 a year
- Microsoft Word
- Computer literacy
- Fast casual restaurant
- Health insurance
- Dental insurance
Restaurant Manager
Texas Roadhouse —Temecula, CA
- $70,304 - $90,000 a year
- Full-time
- Sales
- Mid-level
- Team management
- Profit sharing
- Paid parental leave
General Manager
CAVA - Redhawk —Temecula, CA
- $80,000 - $90,000 a year
- Full-time
- Customer service
- Fast casual restaurant
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
General Manager
K-1 Speed Inc —Winchester, CA
- $67,000 - $82,500 a year
- Full-time
- High school diploma or GED
- 21 years or older
- Team management
- Health insurance
- Dental insurance
Quick Apply

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Director of Front Office

Hyatt Vacation Club at The Welk
Escondido, CA

Quick Apply

Job Details

Full-time
$102,000 - $110,000 a year

Benefits

Health savings account
Relocation assistance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Driver's License
Driving

Full Job Description

Pay Range: $102,000-$110,000 + Bonus Eligible

This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.

Relocation Assistance is Available.

Driving is required for this position; screening will be required.

JOB SUMMARY

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Leading Guest Services Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Ensures recognition of employees is taking place across areas of responsibility.
Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
Celebrates successes and publicly recognizes the contributions of team members.

Maintaining Guest Services and Front Desk Goals

Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
Manages department controllable expenses to achieve or exceed budgeted goals.

Managing Projects and Policies

Ensures compliance with all Front Office policies, standards and procedures.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations.
Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
Strives to improve service performance.
Empowers employees to provide excellent customer service.
Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Responds to and handles guest problems and complaints.
Observes service behaviors of employees and provides feedback to individuals and/or managers.

Managing and Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Establishes challenging, realistic and obtainable goals to guide operation and performance.
Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Ensures employees are treated fairly and equitably.
Manages employee progressive discipline procedures for Front Office Staff.
Administers the performance appraisal process for direct report managers.
Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Type: Full-time

Pay: $102,000.00 - $110,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Relocation assistance
Retirement plan
Tuition reimbursement
Vision insurance

Experience:

Resort Front Office Department Head: 3 years (Required)

License/Certification:

Driver's License (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest services manager jobs in temecula, ca

Director of Front Office

General Manager

General Manager

General Manager

Executive Team Leader Service & Engagement (Assistant Manager Front End)-Temecula

Warehouse Office Manager

HR Support Services Assistant

Assistant General Manager

HR Generalist-Leave of Absence (LOA) Specialist-(TEMPORARY)

Assistant Community Manager - Vintage Farms

Operations Manager

Service Manager

General Manager in Training

Manager

General Manager

FOOD AND BEVERAGE MANAGER

District Manager

Restaurant Manager

General Manager

General Manager

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