Top 10877 Support staff Jobs in Tempe, Az

Staff Support Representative
Entertainment Partners —Tempe, AZ
- $28 - $32 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Dental insurance
9d
Staff Assistant I, Phoenix PHX
American Airlines —Phoenix, AZ
- Office
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
10d
Administrative Assistant
LifeHealth LLC —Phoenix, AZ
- $34.63 an hour
- Full-time
- Military
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
HR Assistant
Monterrey Tile Company —Chandler, AZ
- $25 an hour
- Part-time
- Mid-level
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Quick Apply
Delivery Driver
VISION MED LTC PHARMACY —Phoenix, AZ
- Part-time
- Background check
- Clean driving record
- Pass drug screening
Quick Apply
Cleared Escort | Top Secret
IDS International —Phoenix, AZ
- $41 an hour
- Overtime
- Ability to walk for extended periods
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Production Associate
STIIIZY —Phoenix, AZ
- Nights as needed
- No experience needed
- High school diploma or GED
- 21 years or older
- Paid training
- Paid holidays
Quick Apply
School Attendance Clerk (10362)
Roosevelt School District 66 —Phoenix, AZ
- Mid-level
- Office
- 3 years
In-Office Customer Service Rep
Medical Transportation Management (MTM, Inc.) —Phoenix, AZ
- $19 - $22 an hour
- Full-time
- Microsoft Word
- Spanish
- Microsoft Outlook
- Mileage reimbursement
- Paid holidays
Quick Apply
Attendance Technician
Gilbert Public Schools —Gilbert, AZ
- From $17.89 an hour
- Online Application
- Basic math
- High school diploma or GED
- Fingerprint clearance
2d
Document Management Assistant
M&P Venture Partners Demolition, LLC —Phoenix, AZ
- $42,000 - $59,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
Quick Apply
Receptionist
Infin Moving —Phoenix, AZ
- $17 - $25 an hour
- Full-time
- Computer literacy
- Office
- Administrative experience
- Paid training
Quick Apply
4d
RECEPTIONIST (FULL TIME)
Canteen —Phoenix, AZ
- $20.00 - $21.50 an hour
- Urgently hiring
- Background check
- Office
- Administrative experience
- Commuter assistance
- Disability insurance
Quick Apply
2d
Transportation Aide
St Joseph Hospital & Medical Center —Phoenix, AZ
- $18.00 - $21.71 an hour
- Full-time
- High school diploma or GED
- Travel
- Neurology
FT Courier
Clinpath Diagnostics —Phoenix, AZ
- $18 - $21 an hour
- Full-time
- Clean driving record
- HIPAA
- Mid-level
Quick Apply
12d
Associate Support Representative
Entertainment Partners —Tempe, AZ
- $24 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Dental insurance
9d
Housekeeper (Guest Room Attendant) - Sonesta Simply Suites Tempe
J&P Hospitality Management, LLC —Tempe, AZ
- $16 - $17 an hour
- Part-time
- Ability to walk for extended periods
- Sanitation
- English
Quick Apply
BCBA (Board Certified Behavior Analyst), Gilbert, East Valley, $100,000+
Waves of ABA —Gilbert, AZ
- $100,000 - $121,000 a year
- Multiple hires
- Background check
- School experience
- Classroom
- Continuing education credits
- Mileage reimbursement
Quick Apply
Special Education Teacher
Eleutheria —Scottsdale, AZ
- Full-time
- Background check
- School experience
- Classroom
- Continuing education credits
- Paid holidays
Quick Apply
Church Organist
First United Methodist Church Gilbert —Gilbert, AZ
- $40 an hour
- Part-time
- Writing skills
- Mid-level
- In-person
Quick Apply
4d

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Staff Support Representative

Entertainment Partners -
Tempe, AZ

Apply Now

Job Details

Full-time
$28 - $32 an hour
9 days ago

Benefits

Paid holidays
Dental insurance
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Microsoft Excel
Microsoft Outlook
Windows
High school diploma or GED
Salesforce Cloud
CRM system proficiency
Technical Proficiency

Full Job Description

At Entertainment Partners and Central Casting, we are committed to creating an environment where every employee is seen, where ideas, thoughts and perspectives are shared openly, and where fearless innovation is encouraged. Weaving diversity, equity, and inclusion into who we are will drive our competitiveness by encouraging creativity and enhanced decision making.

We help to power Oscar-winning films, Emmy-winning shows, and Clio-winning commercials. Feel the satisfaction of doing work that directly impacts the most exciting industry in the world. EP is poised to redefine and evolve the back-office processes of the entertainment community with security at the core of what we do.

Are you looking for the next opportunity to revolutionize an industry? If so....

We are looking for a Product Support Representative to provide best-in-class, omni-channel support. In this role you will solve technical issues for clients by applying troubleshooting concepts, leveraging internal tools and resources, and following escalation paths. Through case documentation, you will help the organization gain insights on client needs and opportunities to improve client experience. This is an exciting opportunity to join a global organization and support the people who make your favorite films and TV shows.

This is a hybrid position available in our Tempe, AZ and Burbank, CA office.

KEY RESPONSIBILITIES

Provide outstanding omni channel support to clients for basic issues and how-to questions, involving current and future EP products, including but not limited to, Accounting products, SmartStudio, SmartTime, Movie Magic Budgeting and Scheduling, and SyncOnSet products.
Accept and respond to emails from the Salesforce Queue ensuring a thorough, accurate, and professional response is provided with a focus on resolving the issue for the client with a single email reply.
Follow processes and procedures for handling interactions with clients and record all client correspondence in Salesforce in real time, clearly and with quality detail. Always summarizing the issue and solution in the Salesforce case.
Remain logged into the phone queue and adhere to the Call Intake, Escalation Process, and all other established departmental processes and procedures.
Create Knowledge Base articles (KB’s) based on escalations, new situations and general knowledge situations encountered in working with client issues and EP systems and programs. KB’s are for use of EP Personnel and EP clients if applicable.
Learn about the industry and client personas and become competent in EP products being supported including staying informed of product releases and processes changes.
Demonstrate empathy for clients and act as their advocate, ensuring their inquiries and claims get resolved.
Serve as the voice of the customer by escalating issues and feedback through appropriate channels
Maintain a high degree of confidentiality of client information, data provided by clients and all EP proprietary information such as computer programs and databases
Works independently to resolve cases and can support less experienced team members
Proficient in troubleshooting using technical tools including SQL database or Chrome developer tools
Handles more complex escalations or reviews bug reports for other team members
Supports training program through shadowing
Acts as the voice of the customer in cross-functional meetings
Proficient-Expert in the products, client personas, and processes & procedures

JOB REQUIRMENTS / QUALIFICATIONS NEEDED

Minimum 5 years of Customer Service Experience
High school diploma (College degree or equivalent work experience)
Prior experience in a support call center environment strongly preferred (must have prior experience for Staff to Senior level)
Entertainment industry accounting/payroll background preferred.
Proficiency with Windows and Mac
Proficient in Microsoft Word, Excel, Outlook
Aptitude to learn the use of technical products, computer programs and applications, Salesforce CRM.

Working Conditions

Able to wear a headset during shift while assigned to the phone queue.
This job works in a typical office environment with controlled air climate (cooling/heating) and moderate noise levels – no unusual exposures.
This job will use a computer, keyboard, monitor, telephone, copier, scan/fax machine as well as other office equipment.
May occasionally lift, push, or pull material or boxes/materials weighing up to approximately 15 lbs.
Job is primarily performed sitting at a desk.
Job requires repetitive use of hands and wrists on a keyboard and viewing a monitor.
Movement consists of occasional reaching, twisting, turning, and bending to side and above to perform job duties.

Other benefits and perks included are:

Health, Dental, and Vision options
401(k) retirement savings plan and company match
Paid holidays, vacation time, and sick time
Participation in company equity plans
Employee Assistance Program, mental health and wellness programs
Training and development
Possibility of hybrid/flexible/schedules
Annual bonus and merit reviews

The hourly range for this position is $28.00 to $32.00 and will be commensurate with experience related to the position.

Entertainment Partners seeks to employ the most qualified individuals from the available workforce and to provide equal employment opportunity for all persons. Our policy prohibits unlawful discrimination based on race, color, religion, religious creed, sex, gender identity/expression, age, pregnancy, citizenship status, marital status, national origin or ancestry, physical or mental disability (whether perceived or actual), medical condition (cancer-related or genetic characteristics-related), sexual orientation, veteran status, medical/family care leave status or any other consideration made unlawful by applicable federal, state, or local laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Equal opportunity extends to all aspects of the employment relationship, including recruiting, hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

Apply Now

Refine Your Search

support staff jobs in tempe, az

Staff Support Representative

Staff Assistant I, Phoenix PHX

Administrative Assistant

HR Assistant

Delivery Driver

Cleared Escort | Top Secret

Production Associate

School Attendance Clerk (10362)

In-Office Customer Service Rep

Attendance Technician

Document Management Assistant

Receptionist

RECEPTIONIST (FULL TIME)

Transportation Aide

FT Courier

Associate Support Representative

Housekeeper (Guest Room Attendant) - Sonesta Simply Suites Tempe

BCBA (Board Certified Behavior Analyst), Gilbert, East Valley, $100,000+

Special Education Teacher

Church Organist

I want to receive the latest job alert for support staff in tempe, az

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