Top 20 Contact center technical support representative Jobs in Temple, Tx

Technical Support Representative
CORD Financial Services LLC —Temple, TX
- Full-time
- Mid-level
- Microsoft Office
- Communication skills
Quick Apply

Related jobs to explore

Based on your search for contact center technical support representative

Psychiatric Nurse Practitioner - Traveler
Loyal Source —Texas
Requires unrestricted PA state license and national board certification through the National Commission on Certification of Physician Assistants (NCCPA).
$65.26 an hour
Quick Apply
6d
Transmission System Operator, Senior
Pedernales Electric Cooperative —Leander, TX
Write, validate and communicate switching orders for transmission and substation facilities consistent with the Transmission Services Safety and Health Handbook…
$56.81 - $71.01 an hour

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Enrollment Administrator - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
Call Management: Handle a high volume of inbound calls while meeting outbound call expectations, such as follow-ups and enrollment updates.
Quick Apply
Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for contact center technical support representative in temple, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

contact center technical support representative jobs near temple, tx

Technical Support Representative jobs in Minneapolis, MN

Technical Support Representative jobs in San Antonio, TX

Northcentral Technical College jobs in Wausau, WI

Entry Level Technical Support jobs in Denver, CO

Remote Technical Support jobs in San Francisco, CA

Apparel Technical Designer jobs in California

Technical Support Representative jobs in Utah

Technical Support Representative jobs in San Diego, CA

Technical Support Representative

CORD Financial Services LLC -
Temple, TX

Quick Apply

Job Details

Full-time

Qualifications

Non-technical user support
Technical support via phone
Phone communication
Microsoft Office
Client interaction via phone calls

Full Job Description

About CORD Financial Services LLC

In 2001, CORD Financial Services was founded by The FIKES Companies. With a small staff and hard work, CORD quickly gained success in central Texas. Through steady growth in every year of its operations, CORD Financial Services is now an award-winning ATM Independent Sales Organization (ISO). The company is recognized for excellence in providing a variety of ATM Services such as full-service ATM placements, cash management, transaction processing, merchant services, ATM Sales, Parts Sales, and outstanding 24/7 customer and technical support. With offices in Temple, TX, Meridian, MS, West Palm Beach, FL and Clearwater, FL, CORD Financial Services is proud to be your ultimate resource for your ATM and merchant service’s needs.

The Technical Support Representative provides technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner in a 24/7 in-bound call center environment.

General Responsibilities:

Provides high-level of service and support to end-users over the phone and online:

Interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Gathers customer’s information and determines issues by evaluating and analyzing the symptoms.
Diagnoses and resolves technical issues involving internet connectivity, software issues or hardware issues.
Offers solutions where appropriate with the objective of retaining customers’ and clients.
Identifies and escalates priority issues per client specifications.
Processes and records call transactions.

Additional Duties:

Performs research for technical troubleshooting.
Performs customer follow-up as per department/company practice.
Follows department policies & procedures.
Project work, as assigned.

Qualifications:

3+ years of recent, over-the-phone technical support experience – must have experience interacting with non-technical customers; solid communication skills; able to work in a fast-paced, high-stress environment; possess intermediate skills in MS Office; strong time management and multi-tasking skills.

CORD Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran status, and disability, or any other legally protected basis, in accordance with applicable federal, state, and local law.

Quick Apply

Refine Your Search

contact center technical support representative jobs in temple, tx

Technical Support Representative

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for contact center technical support representative in temple, tx

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected