About Flintrock Builders
Flintrock Builders is an innovative homebuilder creating high-quality, affordable, and beautiful homes that enrich the lives of our clients across Central Texas. We’re not just building houses, we’re crafting enduring and inspiring homes where quality, innovation, and community thrive.
Much like the flint rock we’re named after, we’ve been shaped and sharpened through some of the hottest and coldest markets in history. We’re resilient, we spark emotion and a burning desire for excellence, and we’re the tip of the spear against headwinds. But here’s what really sets us apart: we’re kind of bougee, luxurious in lifestyle yet humble in character. We bring our human to work every day, with deep respect for all our stakeholders—investors, employees, homeowners, trade partners, and families.
Our Culture: Work Hard, Have FUN!
At Flintrock Builders, we believe in “Work Hard, Have FUN!” You only get to do life once, so we’re going to enjoy it.
We’re in a constant state of positive change and growth. If you thrive in creative, adaptive environments where no idea is a bad idea and where we love doing things in new ways—you’ll love it here.
What Makes Flintrock Extraordinary
Bringing Our Human to Work – We respect that you’re a whole person with a life outside these walls. We value authenticity, empathy, and your unique perspective. We are life partners.
Internal Development & Upward Mobility – We grow employees and focus on getting the right people in the right spaces. Your career path is designed around strengths and aspirations.
Competitive Pay & Robust Benefits – We provide competitive salaries and an exceptional benefits package.
Creativity & Innovation – We think big, stretch ourselves, and welcome fresh ideas. We’re self-starters who create and follow through.
Community Impact – From creating community parks to building relationships with foster care homes, we give back and limit our ecological footprint.
Our Core Values
Integrity – Honor commitments, be transparent, don’t compromise core values, remain open to coaching.
Empathy – Listen actively, promote harmony, consider emotional needs.
Honesty – Be accurate, no shortcuts, take responsibility, be self-aware.
Boujee – Use high-quality materials, continually improve, exceed expectations.
Community – Be present, partner with organizations, give back.
Fun! – Smile more, enjoy the journey.
What We Offer You
Health & Wellness - 100% employer-paid health insurance with NO waiting period - Group Term Life Insurance (1x your salary) - Optional Dental, Vision, Disability, Accident, Critical Illness, and Voluntary Life Insurance - Employee wellness program Financial Security - Competitive salary. - 401(k) with 100% company match up to 4% (90-day waiting period, subject to plan terms) - [Bonus / Commission structure if applicable] Time Off & Work-Life Balance - Unlimited PTO Policy - Paid Christmas Vacation (Christmas Eve through day after New Year’s) - Paid Thanksgiving holiday (Thursday and Friday) - All federal holidays paid (subject to scheduling changes based on business needs)
Growth & Development - Professional development opportunities - Internal promotion and career pathing - Access to leadership and mentorship
The Role
The Customer Care Coordinator plays a key leadership role within the Customer Care department, supporting the Division Customer Care Manager and overseeing day-to-day operations across multiple communities. This role is responsible for leading a team that includes Customer Care Representatives and Warranty Technicians, ensuring exceptional customer service, timely issue resolution, and consistent delivery of the company’s quality and service standards. This role is 70% office based and 30% field based to maintain field visibility, team engagement, and quality assurance.
Key Responsibilities
Team Leadership & Oversight
Support Customer Care Coordinator and Warranty Technicians as needed.
Conduct regular check-ins, performance reviews, and coaching to drive service excellence.
Provide onboarding, ongoing training, and development to ensure employees uphold company standards and procedures.
Customer Experience Management
Ensure consistent communication and follow-through with homeowners, especially in escalated situations.
Monitor and respond to customer satisfaction surveys, feedback, and escalations in a timely and professional manner.
Field & Office Operations
Visit communities regularly to conduct site inspections, customer meetings, and team support.
Monitor warranty service performance, schedule adherence, and completion timelines.
Identify process or performance gaps in the field and collaborate with the Director to implement solutions.
Warranty & Quality Assurance
Ensure Customer Care Representatives and Warranty Technicians follow company policies for service request handling, documentation, and homeowner interaction.
Monitor and analyze warranty trends in the area to identify potential construction or quality concerns.
Work closely with the Quality Assurance team to ensure consistent standards are met across all homes.
Collaboration & Reporting
Act as a liaison between the Division Warranty & QA Manager and field teams.
Prepare regular reports on service performance, customer satisfaction, team productivity, and operational challenges.
Collaborate with Construction, Sales, and Trade Partners to resolve recurring issues and improve overall homeowner experience.
Other Duties
Perform other duties as assigned.
Serve as a role model for Flintrock’s values and culture.
Safety Standards
Monitor job sites daily and address apparent safety issues immediately.
OSHA Compliance and environmental / site sustainability practices
What You’ll Bring
Required Qualifications
3+ years of experience in residential construction, customer service, or warranty operations.
2+ years of experience managing field-based teams or direct reports.
Strong understanding of homebuilding processes, warranty standards, and customer care best practices.
Excellent communication, leadership, and conflict-resolution skills.
Highly organized with the ability to manage multiple priorities and communities.
Proficient in service management software, CRMs, and Microsoft Office Suite.
Based out of a model home in assigned community/communities
Valid driver’s license and active auto insurance
Preferred Qualifications
Experience in residential homebuilding or warranty service.
Bilingual (English/Spanish) is a plus.
Familiarity with construction terminology, building standards, and home systems
Experience with lean construction or continuous improvement methodologies
Knowledge of local building codes and permitting processes
Bilingual in Spanish highly preferred
Who Thrives at Flintrock
We’re looking for employees with high character, excellent skills, a desire to participate, and a fun attitude.
You’ll thrive here if you:
Embrace change and see it as an opportunity for growth
You are a self-starter who can create processes and jump in with both feet
Ask for help when you need it (we love showing off what we know!)
Bring creativity and fresh ideas to the table
Value integrity, empathy, and honesty in all interactions - Want to be part of something bigger than yourself
Believe work should be enjoyable, not just endurable
Ready to Join the Flintrock Family?
If you’re ready to bring your human to work, grow your career, and help us build homes that enrich lives and leave a lasting legacy, we want to hear from you.
To Apply: Please submit your resume and a brief cover letter explaining why Flintrock Builders is the right fit for you to [email protected].
Flintrock Builders is an Equal Opportunity Employer. We are committed to inclusion and diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
