Why Work for Cole & Garrett Funeral Home - Goodlettsville?
Service
- At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
- Work with leading experts in the funeral and cemetery profession.
Benefits
- Financial assistant programs encouraging employees through education and development in industry related subjects.
- Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
- Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
- Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
- Employee Discounts on services, merchandise, and property to help our team members in their time of need.
Culture
- We value honesty, courage, integrity, ethical behavior and the development of personal growth.
- We are rooted in the communities to provide a personal touch to every family we serve.
- We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.
Summary/Objective
The Ambassador performs a variety of tasks during the funeral and memorialization process and assists Funeral Directors and other location staff to ensure services run smoothly and that the expectations of our client families and their guests are exceeded.
Essential Functions
Competencies
- Customer Service Orientation.
- Communication Proficiency.
- Teamwork Orientation.
- Social Perceptiveness.
- Time Management.
Required Education, Experience, Certifications and Licensure
Additional Eligibility Qualifications
- Able to read, write and speak English fluently. Bilingual is a plus.
- Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.
- Demonstrated willingness to participate in growing market share through personal community involvement.
- Ability to communicate effectively with internal and external customers.
- Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
- Ability to actively respond to the requests of the client families and their guests.
- Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
- Maintains a positive attitude and working environment through organization and communication.
- Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.
- Ability to work independently with little or no supervision.
Supervisory Responsibility
This position has no supervisory responsibilities.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The duties associated with this position are generally performed in an indoor office setting; however, some duties may be performed outdoors.
- Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
- Equipment used to perform the essential function of this position includes, but is not limited to; computer, fax, copier, multi-line phone system, AV system, coffeemaker, vacuum, casket carts/church trucks, personal or company owned vehicle.
- Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 25 pounds.
- Performance of this position’s duties may also require reaching, pushing, and pulling.
- Employees may be exposed to chemicals and/or blood borne pathogens. Exposure risk is considered: Low
- Overtime is sometimes necessary or required.
Travel
- This position may require up to 10 percent out of area and overnight travel.
- Travel is primarily local occurring during the business day only.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
