Job Summary:
The Spine Team Texas Procedure Scheduler is responsible for scheduling all injections and procedures for patients. This position may be cross-trained to schedule surgeries for STT surgeons as a back up. Position must maintain active communication regarding patient status/progress with health team members, and health care providers. This position requires the full understanding and active participation in fulfilling the mission of Spine Team Texas. The Procedure Scheduler reports directly to the Scheduling Supervisor or Manager.
Spine Team Texas Attributes
In order for Spine Team Texas to meet the goals expressed through the company mission statement, it is imperative that all employees possess the following attributes:
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Knowledge – The blending of job related education, skills and experience.
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Quantity – Level of satisfactory output generated in position per unit time.
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Accuracy – Absence of errors.
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Judgment – Capacity to make reasonable decisions.
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Innovation – Imagination and creativity used to better position.
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Appearance & Habits – Personal habits, grooming, uniform / clothing.
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Orderliness – Organization of the individual’s work and work area.
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Courtesy – Respect for feelings of others. Politeness on the job.
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Cooperation – Willingness to help others accomplish their objectives.
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Initiative – Voluntarily starting projects. Attempting non-routine jobs and tasks.
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Reliability – Dependability and trustworthiness.
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Perseverance – Steadfast pursuit of job objectives when faced with unexpected obstacles.
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Stability – Even temperament. Acceptance of unavoidable tension and pressure.
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Alertness – Ability to quickly understand new information and situations.
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Professionalism – Professional actions, communications and attitude.
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Team work – Ability to work in a team for the betterment of staff, patients, and the Company.
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Observance – Observance of Company policies and procedures.
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Attendance – Consistent adherence to work schedule.
Job Responsibilities:
It is the responsibility of the Procedure Scheduler to schedule all injections and procedures performed by Spine Team Texas physicians. This position will also be responsible for follow-up appointments. This position may be cross-trained to schedule surgeries for STT surgeons as a back up. This position will have close interaction with physicians and patients and must comply with all HIPAA regulations at all times. Procedure Schedulers may be required to participate in Spine Conference. Quality customer service, maintaining confidentiality, problem solving, and accuracy with work is imperative for this position. Other duties and responsibilities may be required by the Spine Team Texas Clinical Director.
Customer Service
All Spine Team Texas employees are required to maintain the highest level of customer service at all times. Employees must always speak in a kind, courteous and professional manner when dealing with a patient/customer or co-worker. Employees are required to fulfill the Spine Team Texas mission of “Offering an Unparalleled Patient Experience!” All employees must exhibit a spirit of cooperation and positive attitude. Professionalism is to be maintained at all times.
Team Concept:
Spine Team Texas was founded on a team concept approach. To build and enhance the team, each employee must contribute positive interaction, promote value and be a “team-player” not only for their unit or department, but for Spine Team Texas as a whole.
Physical Requirements and Work Environment:
Must be able to sit for long periods of time and work in a well-lit, air conditioned office environment. Must have ability to lift a minimum of 5 pounds. Must be able to work under pressure. Tasks involve no exposure to blood or other potentially infectious materials.
Educational Requirements & Position Qualifications:
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High School Diploma or Equivalent
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Previous surgery and procedure scheduling experience required.
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Centricity experience preferred.
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Excellent written and oral communication skills.
- Excellent organizational ability.
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Possess the ability to plan and execute work projects.
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Possess the ability to work productively, either independently or with other individuals.
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Proficient in communicating in the English language both written and verbally.
