Top 20 Qc analyst Jobs in Texas

Quality Assurance, Risk Control & Special Investigations Analyst
Bestow —Dallas, TX
- $26 - $30 an hour
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- 2 years
- Health insurance
- Dental insurance
10d
Quality Control Analyst - E2
Lockheed Martin —Fort Worth, TX
- $59,900 - $111,300 a year
- Full-time
- Customer service
- Mid-level
- Leadership
- Paid holidays
- Disability insurance
3d
QC Analyst
Stellantis Financial Services US —Houston, TX
- Overtime
- Analysis skills
- Travel
- US work authorization
- Opportunities for advancement
Quick Apply
Senior Mortgage Quality Control Analyst
A+ Federal Credit Union —Austin, TX
- $32.14 an hour
- Full-time
- Remote
- Background check
- 7 years
- Analysis skills
Quick Apply
Quality Control Analyst
Secretariat —Dallas, TX
- $75,000 - $85,000 a year
- Microsoft Word
- Microsoft Excel
- Mid-level
QC & Data Analyst
Flourish Research —San Antonio, TX
- Nights as needed
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid holidays
- Disability insurance
Quick Apply
Quality Control Analyst Staff - Level 4
Lockheed Martin —Fort Worth, TX
- $89,100 - $165,500 a year
- Full-time
- Management
- Bachelor's degree
- Senior level
- Paid holidays
- Disability insurance
9d
Quality Control Analyst I - EM 503B
Empower Pharmacy —Houston, TX
- Writing skills
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Quality Control Analyst II, Cell Therapy (PM Shift)
Lonza —Houston, TX
- Weekends as needed
- Word processing
- Writing skills
- Mid-level
- Disability insurance
- Health insurance
Quality Assurance Inspector / Analyst
ANDRITZ AG —Arlington, TX
- Mid-level
- Office
- 3 years
Soil Quality Control Analyst- Entry Level
SiteOne Landscape Supply —Austin, TX
- $20 - $25 an hour
- Full-time
- Computer literacy
- Laboratory experience
- Bachelor's degree
- Paid training
- Paid holidays
Fixed Equipment Inspections Analyst
Chevron Phillips Chemical Company —Baytown, TX
- Mid-level
- Databases
- High school diploma or GED
2d
Quality Control Analyst
Providencia —El Paso, TX
- Weekends as needed
- Microsoft Excel
- Pass drug screening
- Mid-level
Quick Apply

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Quality Assurance, Risk Control & Special Investigations Analyst

Bestow -
Dallas, TX

Apply Now

Job Details

Full-time
$26 - $30 an hour
10 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

Optimizing workflow processes
Transaction monitoring
Operational analysis
Claim investigation
Internal controls
Investigations regulatory compliance
Quality records maintenance
Standard Operating Procedures (SOPs) implementation
Triage
Coaching
Privacy law
Performance feedback (performance evaluation method)
Metrics Reporting
Mid-level
SOX
Incident Escalation
Internal investigations
Quality control audit
Quality reports
Life insurance knowledge
Financial fraud investigation
Quality assurance audits
Operational risk mitigation
Compliance training programs
Quality assurance standard operating procedures
Team training
Experience at life insurance companies
Quality improvement
Compliance documentation
Industry knowledge of financial regulations

Full Job Description

ABOUT BESTOW

Life insurance is one of the world's most important products. It's also one of the hardest to build, distribute, and modernize. Bestow exists to change that.

Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers. Our platform unifies the fragmented, legacy value chain, enabling carriers to launch products in weeks instead of years. Carriers choose us to scale and operate at unprecedented speed, powered by AI and automation.

Bestow isn't selling policies. We're building the infrastructure that helps an entire industry move faster, reach more people, and deliver on its promise.

Backed by leading investors (Goldman Sachs, Hedosophia, NEA, Valar, 8VC) and trusted by major carriers, Bestow is powered by a team that moves with precision, purpose, and heart. If you want to help reimagine a centuries-old industry with lasting impact, join us.

Bestow offers flexible remote/hybrid work, meaningful benefits, equity, and substantial growth opportunities.

Bestow uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify.gov.

ABOUT THE ROLE

The Quality Assurance, Risk Control & Special Investigations Analyst is a specialized and critical role responsible for ensuring operational integrity, service excellence, and adherence to regulatory standards across our life insurance Third-Party Administrator (TPA) operations. This individual performs three key functions: auditing call and service interactions, conducting pre-referral fraud investigations while providing supporting documentation regarding alleged fraud inquiries, and monitoring internal controls to drive process improvement and mitigate risk.

This role reports directly to the Customer Experience Manager and is open to hybrid in our Dallas office or Remote (US). #LIREMOTE

WHAT YOU’LL DO

Interaction Auditing: Conduct comprehensive quality audits of inbound and outbound call center interactions, ensuring accuracy, regulatory compliance, and adherence to TPA standard operating procedures.
Form Review: Review and audit completed service and administrative forms (e.g., policy changes, beneficiary updates) for completeness, accuracy, and proper processing workflow.
Feedback & Coaching: Deliver timely, objective, and constructive feedback and coaching to call center agents and team leads to improve service quality and transaction accuracy.
Reporting: Track, analyze, and report on key TPA and QA metrics and trends, identifying root causes of errors and compliance gaps.

Pre-Referral Case Review: Act as the initial point of contact for internal fraud referrals (SIU). Review and analyze cases flagged for potential fraudulent activity, including claims, policy changes, and applications.
Evidence Gathering: Collect, organize, and summarize documentation and system history related to suspicious cases.
Triage & Escalation: Conduct preliminary analysis to determine the validity of the fraud concern. Prepare and present well-documented case files for formal referral to the insurance carrier’s Special Investigations Unit (SIU).
Documentation: Maintain detailed and confidential records of all investigation activities and findings in accordance with internal protocol and regulatory requirements.

Control Monitoring: Execute periodic and event-based monitoring of defined key operational and financial controls within the TPA processing environment to confirm effectiveness.
Risk Reporting: Assist in the reporting of control gaps, deficiencies, and emerging risks to the Risk and Compliance leadership.
Process Improvement: Collaborate with Operations and Training teams to develop and implement targeted process changes, control enhancements, and improved documentation to mitigate identified risks.
Training Support: Assist in the development and delivery of training modules related to compliance, fraud awareness, and new quality standards for operations, quality assurance and TPA contact center staff.

WHO YOU ARE

Minimum of 2 years of professional experience in Quality Assurance (QA), Compliance, Fraud Analysis, or an operational role within the life insurance, financial services, or TPA industry.
Strong working knowledge of life insurance policy lifecycle, administrative forms, and general TPA operating procedures.
Proven ability to analyze complex transaction histories, identify unusual patterns, and draw sound conclusions for risk and fraud assessment.
Exceptional verbal and written communication skills, with the ability to deliver difficult feedback constructively and concisely summarize investigation findings for executive review.

Experience with a formal quality monitoring system (e.g., call recording, QA software) preferred
Familiarity with state and federal regulations governing life insurance (e.g., anti-money laundering, privacy) preferred
Experience in conducting internal control audits (SOX, SOC) preferred
Experience creating quality assurance checklists within QA systems preferred

TOTAL REWARDS

At Bestow, we’re proud to be awarded for our team members, innovative products, and culture. Our standard benefits include:

Competitive salary and equity based on role
Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs
100% paid-premium option for medical, dental, and vision insurance
Lifestyle stipend to support your physical, emotional, and financial wellbeing
Flexible work-from-home policy and open to remote
Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting
Employee-led diversity, equity, and inclusion initiatives

Recent Employer Awards include:

Best Place for Working Parents 2023 + 2024 + 2025
Great Place to Work Certified, 2022 + 2023 + 2024 + 2025
Built In Best Places to Work, 2022 + 2023 + 2025
Fortune’s Best Workplaces in Texas 2022 + 2023
Fortune’s Best Workplaces in Financial Services and Insurance 2022 + 2023 + 2024

We value diversity at Bestow. The company will hire, recruit, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every team member.

Thanks for considering a job at Bestow!

Apply Now

Refine Your Search

qc analyst jobs in texas

Quality Assurance, Risk Control & Special Investigations Analyst

Quality Control Analyst - E2

QC Analyst

Senior Mortgage Quality Control Analyst

Quality Control Analyst

QC & Data Analyst

Quality Control Analyst Staff - Level 4

Quality Control Analyst I - EM 503B

Quality Control Analyst II, Cell Therapy (PM Shift)

Quality Assurance Inspector / Analyst

Soil Quality Control Analyst- Entry Level

Fixed Equipment Inspections Analyst