IS Clinical Support Navigatior - IS Clinical Services
Description:
Education
Requirements: Requires High School diploma. Bachelor’s degree in Information Technology, Health Information or related field preferred.
Experience: A minimum of 5 years of experience in Information Technology or equivalent experience in job related field. Experience in Healthcare IT preferred.
Required Skills: The IS Clinical Support Navigator will provide first call support and triage to Physicians, APPs and VIPs. They will use structured questioning and empathetic listening skills to provide first call resolution of simple issues or capture information to reproduce the issue, determine the cause, communicate with other IS teams and track the issue through to resolution. They will use ITIL principles and best practices in collaboration with other Information Services personnel to fulfill business needs and improve customer satisfaction. This position will round with Physicians and APPs and will report and track issues found during rounding in a systematic manner. They will also collaborate with Physicians and Information Services teams to determine more efficient ways to complete work. This position also functions as a Level 1 Educator. They will assist Clinical Informatics in creating educational content for Cerner E-coach, the educational library within Cerner Powerchart. They will onboard physicians and APPs and will use build checklists to ensure initial setup is correct and complete. Through examination of work logged issues and tickets, the IS Clinical Support Navigator will bring attention of recurring issues to IS Leadership to drive improvement strategies.
Physical Demands: Work is a mix of sedentary and ambulatory; duties include rounding with providers as well as receiving calls. Reaches, handles, lifts and may occasionally carry material which seldom exceeds 20 lbs in weight. Works in a clean, well-lit, heated, and ventilated office environment. May need to attend occasional meetings. May be required to work prolonged or irregular hours during an enhancement or upgrade.
POSITION SUMMARY:
The IS Clinical Support Navigator serves as the primary point of contact for physicians and executive stakeholders requiring assistance with health information technology systems and workflows. This role provides first-call support, triages issues, and ensures timely resolution by coordinating with appropriate IT teams while maintaining clear communication with physicians and VIPs.
The IS Clinical Support Navigator proactively rounds with physicians to observe clinical workflows, identify inefficiencies, and provide real-time coaching or training when opportunities for improvement are identified. By leveraging system usage data and recurring support trends, the role helps drive workflow optimization and system improvements that enhance physician efficiency and patient care.
In addition, the position supports onboarding and education for new staff and ensures correct system configuration and foundational training. The role collaborates closely with informatics, analysts and operational teams to resolve issues, improve workflows, and maintain a high standard of service for physician technology support.
Performance Standards:
Organization Wide
Maintains a professional image
Makes a conscientious effort to help maintain a clean, safe and secure environment
Assumes responsibility for institutional requirements
Customer Service
Interpersonal skills
Demonstrates pride in the organization
Strives to work well as a team member
Information Services Core
Demonstrates excellence in responsibility, dependability, and flexibility
Demonstrates excellent productivity
Demonstrates commitment to quality improvement
Perks/Benefits:
(for eligible employees):
Have optimal opportunity for career growth within our growing organization
Medical / Dental
Retirement Plan
PTO and paid life insurance
What Sets Us Apart
Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla.
For nearly 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special.
You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team.
What we offer:
We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living.
We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area.
Below are a few of the benefits Archbold Medical Center offers to employees:
- Health & Wellness Benefits
- Planning for Life’s Unexpected Moments
- Helping You to Advance Your Career
Mission
To provide safe, innovative, and compassionate care for our communities.
Vision
A healthier region, stronger communities, meaningful work, and trusted care
Location: Archbold Medical Center · IS CLINICAL SERVICES
Schedule: Full Time, Day Shift, 8:30AM-5:00 PM
