The Georgia Center for Arbitration & Mediation (GCAAM) is looking for a smart, highly organized, and resourceful person to help us operate and grow our alternative dispute resolution practice.
This is not a traditional administrative assistant position.
We are a small and growing professional-services organization, which means the person we hire will have an unusual opportunity to be involved in many aspects of the business. One day you may help organize a mediation or arbitration matter, communicate with attorneys, or handle bookkeeping. Another day you may create a new workflow, prepare our newsletter, develop a marketing campaign, research potential referral sources, or improve an internal business process.
We are looking for someone who doesn't just complete tasks—we want someone who helps us build better ways of doing them.
If you enjoy taking something complicated or disorganized and turning it into a clear process, checklist, template, spreadsheet, or system, you may be an excellent fit.
What You'll Do
Your responsibilities will include a combination of:
- Assist with the day-to-day administration of mediation and arbitration matters
- Communicate professionally with attorneys, clients, mediators, arbitrators, and other contacts
- Coordinate calendars, scheduling, documents, payments, and matter information
- Create workflows, flowcharts, checklists, templates, and standardized procedures
- Help develop an organized system for managing matters from intake through closing
- Maintain organized electronic records and business information
- Assist with routine bookkeeping, invoicing, receivables, expenses, and financial records
- Prepare and distribute email newsletters
- Create and schedule professional social media content
- Assist with traditional marketing and direct-mail campaigns
- Maintain databases of attorneys, referral sources, and professional contacts
- Research potential referral sources, professional organizations, and new marketing opportunities
- Assist with website content and other communications
- Use technology and AI tools where appropriate to make our work more efficient
- Take ownership of special projects and help find solutions to new business challenges
Because we are a small organization, the responsibilities will evolve. We are looking for someone who finds that exciting rather than intimidating.
Who We're Looking For
You may be a particularly strong candidate if you:
- Are exceptionally organized and pay attention to details
- Write clearly, accurately, and professionally
- Are comfortable communicating with attorneys and other professionals
- Have excellent judgment and understand the importance of confidentiality
- Take initiative and can work independently
- Enjoy solving problems and improving processes
- Can manage several different types of projects without losing track of details
- Are comfortable with spreadsheets, documents, databases, and technology
- Learn new software quickly
- Follow through and finish what you start
- Are curious about how businesses operate and grow
Prior legal or alternative dispute resolution experience is not required.
We would rather hire an intelligent, motivated, highly organized person who can learn than someone who simply checks every box on a list of previous experience.
Education & Experience
We welcome applicants from a variety of backgrounds.
This position may be particularly attractive to an outstanding college student, graduate student, MBA student, recent graduate, or experienced professional seeking meaningful part-time work.
Relevant interests or areas of study might include business, management, entrepreneurship, marketing, accounting, finance, communications, law, or a related field.
Technology
Strong general computer skills are important. Experience with some of the following is helpful, but not required:
- MS Word
- Constant Contact
- WordPress
- Project-management software
- AI productivity tools
We don't expect you to know every program we use. We do expect you to be comfortable figuring out how to use new technology.
Why This Position Is Different
This is an opportunity to do more than perform administrative tasks.
The person we hire will help create the systems and processes that GCAAM uses as it grows. You'll gain hands-on exposure to operations, marketing, finance, client service, technology, and business development within a professional-services organization.
You'll have the opportunity not only to propose good ideas, but also to implement them.
For the right person, this position has the potential to grow in responsibility as GCAAM grows.
If you are the kind of person who sees something being done repeatedly and thinks, "There should be a better system for this," we would particularly like to hear from you.
How to Apply
Please submit your resume along with a brief response to the following question:
Tell us about something you have organized, improved, or created a system for. What was the situation, what did you do, and what was the result?
Your example can come from a job, internship, school project, student organization, volunteer position, or something you created on your own.
We are more interested in how you think than in whether you have previously worked in a law office.
Pay: $15.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Paid time off
Work Location: In person
