Job Summary and Mission
This job contributes to Starbucks success by leading a team of store managers within an assigned district to achieve business results while creating and maintaining the Starbucks Experience for our customers and partners. The district manager is required to regularly and customarily exercise discretion in managing the overall operation of the stores within the assigned district. The majority of time is spent staffing, coaching, developing and managing the performance of store managers, understanding local customer needs, ensuring district-wide customer satisfaction and product quality, analyzing key business indicators and trends, managing the district's financial performance, and managing safety and security within the district. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Responsibilities and essential job functions include but are not limited to the following:
Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together:
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Attracts and selects management talent for the district and region as a whole. Coaches and develops store manager team to attract and select high quality talent for their stores.
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Builds store manager capability to coach, develop and manage the performance of their direct reports.
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Leads a team of store managers to deliver legendary customer and partner experiences. Spends majority of time in stores observing store environments and operational effectiveness, coaching and developing store managers to achieve business goals.
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Manages through unusual events to keep district operating to standard.
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Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
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Sets clear expectations, delegates and communicates key responsibilities and practices to store managers to ensure smooth flow of operations within the district.
Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:
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Creates district implementation plans based on trend analysis and local market knowledge to ensure effective execution of regional and company initiatives that achieve both operational excellence and business results. Follows up consistently with team of store managers to ensure accountability to plans.
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Monitors and manages district-wide management staffing levels. Ensures store manager talent acquisition and development in order to achieve and maintain district operational requirements.
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Utilizes existing tools to identify and prioritize communications and filters communications to store managers within the district. Communicates clearly, concisely and accurately in order to ensure effective operations at the store and district level.
Business Requirements - Providing functional expertise and executing functional responsibilities:
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Accesses external resources to support district-wide operations and to execute district and regional initiatives such as Partner Resources, Marketing, Partner & Asset Protection, Finance, Real Estate, and Store Development.
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Builds store manager capability to analyze store level business trends and results.
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Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
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Proactively identifies problems, embraces problems as challenges to solve and coaches store managers to do the same.
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Responsible to provide feedback on a regular basis to support services functions to ensure the most successful business partnership.
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Solicits customer feedback and proactively researches local markets to understand customer and community needs.
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Utilizes management information tools and analyzes financial reports to identify and address trends and issues in district performance.
Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams:
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Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, cultural nuances, needs and concerns. Challenges and motivates partners to achieve business results.
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Ensures store managers adhere to legal and operational compliance requirements. Regularly checks in to ensure hourly partners have been trained by management to adhere to legal and operational compliance requirements.
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Manages district's store managers by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objectives.
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Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
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Utilizes and demonstrates effective management principles and practices to create and maintain a successful team of store managers, resulting in an environment where partners are valued and respected.
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Progressively responsible retail experience 5 years
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Experience analyzing financial reports
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Experience in a complex, fast-paced environment
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Experience in a multi-unit environment
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Retail management experience
{Determine Basic Qualifications when creating, reviewing and/or updating a role. Basic Qualifications are objective, non-comparative, and relevant requirements essential to performing a role anywhere in the company. Examples include minimum educational requirement or specific degrees, certifications, minimum number of years of experience in a similar role with similar scope or level of responsibility, experience with core technology tools or platforms such as Microsoft Office, equivalent military experience, etc. A process guide for determining Basic Qualifications is available in the Guides and Resources FAQs folder on the Job Description SharePoint site.}
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Ability to manage the overall operations of multiple stores independently
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Knowledge of retail or restaurant industry operations
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Organization and planning skills
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Strong operational skills in a customer-service environment
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Supervisory skills
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Team-building skills
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Ability to communicate clearly and concisely, both orally and in writing
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Ability to build relationships
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Ability to handle confidential and sensitive information
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Working knowledge of business processes and system development
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College degree in business or a closely related field may substitute for a portion of the required experience
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High school or GED
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Establishes and communicates a compelling and inspired vision, creates competitive winning strategies and plans, ensures department strategies are aligned with company strategies
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Willing to take a managed risk to drive the business forward
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Develops a positive, respectful, productive and professional work environment
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Establishes positive connections with others so as to facilitate the attainment of business results
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Continuously develops the competencies of both self and others
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Understands and effectively leverages the organization to accomplish business and unit goals
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Consistently exceeds goals, dedicated to exceeding the expectation of internal and external customers
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Delivers legendary service that meets and exceeds all customers' expectations
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Adheres to Starbucks values, beliefs and principles during good and bad times
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Remains calm, maintains perspective and responds in a professional manner when faced with tough situations
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Takes personal responsibility for the continuous learning of new knowledge, skills and experiences
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Able to successfully function during times of uncertainty and changing priorities
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Makes timely and quality decisions based on a mixture of analysis, wisdom, experience and judgment
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Builds effective relationships with all people; up, down and sideways, inside and outside of Starbucks
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Gets results and achieves goals
