Top 758 Level technical support Jobs in Toledo, Oh

Help Desk Technician (Tier 1)
CNWR —Toledo, OH
- $20 - $23 an hour
- Full-time
- Office
- Computer networking
- 1 year
Quick Apply
Systems Support Analyst
University of Toledo —Toledo, OH
- Online Application
- Computer science
- Computer Science
- Hospital
2d
Diesel Technician/Mechanic
Whiteford Kenworth —Toledo, OH
- Full-time
- ASE Certification
- Mid-level
- Ability to climb stairs
- Paid training
- Health savings account
Quick Apply
2d
AUTOMOTIVE SERVICE TECHNICIAN
Yark Automotive Group —Toledo, OH
- Full-time
- Clean driving record
- Sales
- Dealership
- Health insurance
- Paid time off
Quick Apply
Cable Technician
Essintial Enterprise Solutions LLC —Toledo, OH
- $24 - $26 an hour
- Office
- Windows
- Ability to lift 50 pounds
Quick Apply
6d
AMR Automation Sales Engineer
Autotec Solutions —Toledo, OH
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Engineering
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
3d
Corporate Electrical & Controls Engineer
Ice Industries Inc. —Sylvania, OH
- Weekends as needed
- Ability to walk for extended periods
- Computer literacy
- Engineering
Quick Apply
Tradeshow Coordinator
Trisource Exhibits —Maumee, OH
- $20 - $24 an hour
- Full-time
- Background check
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
5d
Mechanical Maintenance Technician - 2nd Shift
Principle Business Enterprises, Inc —Dunbridge, OH
- Mid-level
- 3 years
- Ability to lift 50 pounds
- Profit sharing
- Disability insurance
Quick Apply
Quality Control Technician - Ready Mix Concrete - Dundee MI
Smyrna Ready Mix, LLC —Dundee, MI
- Overnight shift
- Residential
- Analysis skills
- Associate's degree
- Paid holidays
- Disability insurance
Veterinary Technician
VCA Animal Hospitals —Sylvania, OH
- $20 - $24 an hour
- Full-time
- Mid-level
- Communication skills
- Continuing education credits
- Health savings account
Quality Control Technician - Ready Mix Concrete - Toledo OH
Smyrna Ready Mix, LLC —Toledo, OH
- Overnight shift
- Residential
- Analysis skills
- Associate's degree
- Paid holidays
- Disability insurance
Lead Transmission Line Engineer
Leidos —Toledo, OH
- $92,300 - $166,850 a year
- Full-time
- Hybrid work
- Office
- Travel
- Mentoring
- Relocation assistance
- Flexible schedule
Director, Product Manager Roofing Systems
Erie Home —Toledo, OH
- Overtime
- Marketing
- Office
- Product management
- Paid parental leave
- Health insurance
Quick Apply
Digital Services Specialist
Hiab —Perrysburg, OH
- From $70,000 a year
- Full-time
- Background check
- 5 years
- Mid-level
- Health savings account
- Paid holidays
Maintenance Manager ZFS
Zeeland Farm Services I —Blissfield, MI
- $80,000 - $110,000 a year
- Full-time
- Customer service
- 5 years
- Bachelor of Science
Quick Apply
Software Engineer I
The McAlear Group —Maumee, OH
- Full-time
- Writing skills
- Office
- SQL
- Health savings account
- Paid holidays
Quick Apply
Field Service Technician
Matthews International Corporation —Ohio
- Computer science
- Computer Science
- Pass drug screening
Telecommunications Lineman
The Davey Tree Expert Company —Toledo, OH
- $25 - $28 an hour
- Full-time
- Pass drug screening
- CDL A
- Mid-level
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Nuclear Engineer V, I&C
System One —Oak Harbor, OH
- Up to $115 an hour
- Overtime
- 18 years or older
- Microsoft Excel
- Management
Quick Apply

I want to receive the latest job alert for level technical support in toledo, oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

level technical support jobs near toledo, oh

Help Desk Technician (Tier 1)

CNWR
Toledo, OH

Quick Apply

Job Details

Full-time
$20 - $23 an hour

Qualifications

Customer communication
Customer support ticket management
Computer networking
Productivity software
Ticketing system technical support

Full Job Description

Have a Home Lab?

Love Helping People?

Summary

Do you get a little thrill when you turn a frustrated client into a happy one? Do you stay calm when the tickets are stacking up and three people need you at once? Are you the one friends and family call when their tech breaks?

Perfect! You might be a Help Desk Technician.

If you are looking to work for a fast-growing company with an enticing culture, CNWR may be the right place for you. We at CNWR are a tight-knit work community that specializes in Network Configuration, Cyber Security, Virtualization, Automation, IT Support, and Consulting.

We are currently looking for a Help Desk Technician to be the first point of contact for our partners and clients. This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users, and keep communication flowing in a fast-paced, high-pressure environment. While you'll build real technical skills here, what matters most is a partner-first attitude and genuine empathy. This role is ideal for someone who wants to launch and grow an IT career on a team that has their back.

Responsibilities

Monitor the Service Desk for new tickets and triage them for the Help Desk team.
Resolve issues to partner satisfaction, and run the escalation process for tickets that can't be triaged.
Split multi-issue tickets into clear, approachable individual tickets.
Set up, deploy, and update configurations, utilities, and software for workstations.
Perform moves, adds, changes, and deletes in Active Directory and Microsoft365.
Monitor and respond quickly and effectively to client-facing and internal communications.
Perform, update, and document procedures in CNWR systems.
Stay current on CNWR tools, processes, and modern technology standards.

Qualifications

Proficiency in Microsoft Office Suite
1–3 years of experience in IT services
Basic comprehension of computer networking
Experience with a ticketing platform

How We Measure Success:

As a technology company, we're very data driven. Help Desk Technicians will be measured on:
- Primary (Direct Ownership)
  - % First Touch Ticket Resolution
  - % Tickets w/ KB Used
  - Total Tickets Closed (Past 14 Days)
- Secondary (Team-Contributed)
  - Customer Satisfaction (Current Quarter) - Target 95
  - Average SLA Adherence (TTR%) - Target 85%
  - Documents Created/Utilized
  - Utilized Time
  - Ticket Re-Opens
  - Other intangible metrics reviewed during 1-on-1s

How You'll Fit In:

This role only works if you line up with how we operate. Our core values aren't a poster in the break room, they're how we actually run the desk.

Have a Firefighter Mentality
Espousing a firefighter mentality is a key core value at CNWR. While nearly all companies have a rapid response team and SLAs for response, at CNWR we take responding to trouble seriously.
Do What's Right
Doing what is right is not always the quickest or easiest path in business. But here at CNWR, we've embraced the ideology of doing the right thing to protect a company, even when it's a complicated and challenging path. We always have the customer's best interest in mind.
Be the Rising Tide
Being the rising tide is one of CNWR's core values. We believe that when we work together to better ourselves and one another, everyone benefits. This extends beyond our company to how we treat our partners, vendors, and competition.
Be Human
Being human is a simple concept. As humans, we crave social interaction and belonging — we're naturally social creatures. We believe that if you treat people well and remember they're human, things will be better.
Own the Problem. Drive the Solution - Together
We take full ownership of problems, use documented processes and available resources first, and escalate appropriately so the best solution is delivered by the team.
Always Seek Improvement
We believe in continuous improvement. We learn from our mistakes in a blameless fashion.

The Fine Print

The above description is intended to describe the general nature of the work being performed by the associated role. This description is not intended to be a list of all responsibilities and duties of the role.

By the nature of this position, certain onsite visits will be required when installing and managing workstations. However, this position is not a required full-time inhouse employee. Requirements of the workplace are designated in the company handbook and are subject to revision upon manager approval for unique cases.

Quick Apply

Refine Your Search

level technical support jobs in toledo, oh

Help Desk Technician (Tier 1)

Systems Support Analyst

Diesel Technician/Mechanic

AUTOMOTIVE SERVICE TECHNICIAN

Cable Technician

AMR Automation Sales Engineer

Corporate Electrical & Controls Engineer

Tradeshow Coordinator

Mechanical Maintenance Technician - 2nd Shift

Quality Control Technician - Ready Mix Concrete - Dundee MI

Veterinary Technician

Quality Control Technician - Ready Mix Concrete - Toledo OH

Lead Transmission Line Engineer

Director, Product Manager Roofing Systems

Digital Services Specialist

Maintenance Manager ZFS

Software Engineer I

Field Service Technician

Telecommunications Lineman

Nuclear Engineer V, I&C

I want to receive the latest job alert for level technical support in toledo, oh

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected