Top 937 Customer experience manager Jobs in Toms River Nj

Customer Experience Manager
Merola Tile —Manalapan, NJ
- $80,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid holidays
- Dental insurance
Quick Apply
9h
Lead water mitigation technician
Doctor Fix It —Burlington County, NJ
- $30 - $35 an hour
- Full-time
- Background check
- Clean driving record
- Management
- Paid time off
- Referral program
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Employee Benefits Administrator Account Manager
Cosmo Insurance Agency —Lakewood, NJ
- $75,000 - $100,000 a year
- Full-time
- HIPAA
- Mid-level
- Office
- Health insurance
- Dental insurance
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14d
Senior Construction Project Manager - New Jersey Area
Easy Sell Property Solutions —Manalapan, NJ
- $120,000 - $150,000 a year
- Full-time
- Construction site
- Residential
- Contracts
- Fuel card
- Paid time off
Quick Apply
Plumbing Sales Supervisor (Drain and Sewer Division)
Just Drains —Township of Howell, NJ
- $100,000 - $150,000 a year
- Full-time
- 5 years
- Plumbing
- Mentoring
- Paid holidays
- Disability insurance
Quick Apply
9d
Property Manager
Beacon Management —Lakewood, NJ
- $65,000 - $75,000 a year
- Full-time
- Sales
- Mid-level
- Residential
- Paid training
- Paid holidays
Quick Apply
Lead Residential Service Electrician
WATTS GOOD ELECTRIC —Township of Brick, NJ
- $30 - $40 an hour
- Full-time
- Clean driving record
- Sales
- Customer service
- Tuition reimbursement
- Paid time off
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Shop Manager & Production Planner
Shupper-Brickle Equipment Co —Millstone Township, NJ
- $73,000 - $80,000 a year
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Profit sharing
- Health insurance
Quick Apply
3d
Topgolf Swing Suite Lead Reservationist
iPlay America LLC —Freehold, NJ
- $22 - $24 an hour
- Weekends as needed
- Background check
- Sales
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
16h
Traveling Field Manager (NJ)
SHEER SERVICE LLC —Township of Brick, NJ
- Weekends as needed
- Clean driving record
- Construction site
- 5 years
Quick Apply
Retail Manager Destination
SIMPLY SOUTHERN HOLDINGS LLC —Tinton Falls, NJ
- $50,000 - $60,000 a year
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Global IT Manager
iSTA Solutions —Township of Howell, NJ
- $120,291.89 - $160,781.63 a year
- Full-time
- Computer Science
- 5 years
- English
Quick Apply
17h
Automotive Service Advisor / Customer Experience Manager
Seacoast Chevrolet —Asbury Park, NJ
- $80,000 a year
- Weekends as needed
- Dealership
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
US Patriot Retail Branch Manager
GALLS —Joint Base MDL, NJ
- Full-time
- Mid-level
- Analysis skills
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Restaurant General Manager
The Bistro & Top Golf Swing Suite —Freehold, NJ
- From $85,000 a year
- Weekends as needed
- Background check
- 5 years
- Restaurant management
- Health insurance
- Dental insurance
Quick Apply
9d
Spa General Manager
Confidential —Spring Lake, NJ
- $65,000 - $75,000 a year
- Weekends as needed
- Background check
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
General Manager
Dunkin' | Mulholland Network —Barnegat, NJ
- $60,000 - $68,000 a year
- Full-time
- Background check
- Mid-level
- Quick service & fast food restaurant
Quick Apply
Help Desk Manager
Confidential —Monmouth County, NJ
- $90,000 a year
- Full-time
- Background check
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
On-Site Property Manager
CIS Management Inc —Township of Ocean, NJ
- From $50,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
7d
Landscape Account Manager
Riverview Landscapes —Millstone Township, NJ
- $80,000 - $85,000 a year
- Weekends as needed
- Clean driving record
- Customer service
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
14d

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customer experience manager jobs near toms river nj

Customer Experience Manager

Merola Tile -
Manalapan, NJ

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year
9 hours ago

Benefits

Paid holidays
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Microsoft Excel
Microsoft Outlook
Managing teams in a customer support role
Warehouse management system
Customer relationship management (CRM) systems (technically supported)
EDI transactions for logistics
Associate's degree

Full Job Description

Great customer experiences don't happen by chance; they're built by great leaders. As our Customer Experience Manager, you'll lead a multi-state Customer Service team, champion process improvements, and create an environment where employees are empowered to deliver exceptional service every day. You'll work closely with leaders across Sales, Warehouse, Accounting, and Product to solve challenges, improve efficiency, and ensure every customer interaction strengthens our reputation. This is an exciting opportunity for a collaborative leader who enjoys developing people, driving change, and making a lasting impact on both the customer and employee experience.

Responsibilities:

Lead daily customer experience operations across the New Jersey and California facilities to achieve department goals related to quality, productivity, compliance, and service standards.
Manage and develop team members, including supervisors and customer service staff, fostering a culture of accountability, collaboration, and professional growth.
Evaluate performance metrics, service KPIs, and operational trends to guide data-driven decisions and continuous improvement initiatives.
Optimize operational performance by identifying inefficiencies and implementing process improvements that enhance productivity, cost control, and quality outcomes.
Design and standardize workflows, policies, procedures, and best practices to improve efficiency, scalability, and compliance across both facilities.
Apply sound judgment to resolve escalated customer matters, operational risks, and recurring service issues while balancing efficiency, customer satisfaction, and ethical standards.
Collaborate cross-functionally with Warehouse Leadership, Accounting, Sales, Product, and other stakeholders to align resources and processes with business objectives.
Implement strategic initiatives, system enhancements, and operational improvements across EDI, ERP, WMS, and partner portal systems to drive measurable business results.
Manage change initiatives, ensuring clear communication, staff engagement, and smooth transitions across teams and processes.
Develop team capabilities through coaching, performance evaluations, targeted training, and leadership development initiatives.
Champion a customer-first mindset across the team, reinforcing responsiveness, accuracy, and accountability.

Qualifications and Requirements

Associate’s degree in business or related field.
5-7+ years of progressive leadership experience in Customer Service
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Experience with ERP, WMS, and EDI systems
Experience with CRM and implementation
Strong problem-solving and critical-thinking abilities
Excellent written and verbal communication skills
Ability to manage competing priorities in a fast-paced environment
Bachelor’s degree in business or related field, preferred

Physical Requirements:

Regularly stand/sit for extended periods, operate office equipment, perform light to moderate lifting, lift/move up to 15 lbs. occasionally, bend, twist, and maintain proper posture. Reasonable accommodation may be made for qualified individuals with disabilities to perform the essential functions of the role in accordance with applicable laws.

Competencies

Leadership -Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Fosters quality focus in others; Improves processes, products and services;

Business Acumen-Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Judgment- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions. Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Accountability- Take ownership and accept responsibility of actions, Set the bar high and acknowledge all levels of performance from self and others, Document lessons and commit to fair and consistent correctio of sub-standard work performance

Change Management—Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results

Additional Notes: Must be authorized to work in the United States.

Benefits:

Medical, Vision, and Dental Insurance
9 Annual Paid Holidays (including New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
Paid Time Off — earned and accrued from your first day with the company
401(k) Plan with company match (eligibility after 1 month)
Employer-Paid Life Insurance
Performance Reviews after 90 days and annually
Quarterly Company Goals — opportunity to earn up to 4 weeks of additional bonus pay annually
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Employee Discount on tile after 6 months
Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily
Weekly Company Lunches
Company Culture Events — BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more
Fun, Friendly, Family-Like Environment

Quick Apply

Refine Your Search

customer experience manager jobs in toms river nj

Customer Experience Manager

Lead water mitigation technician

Employee Benefits Administrator Account Manager

Senior Construction Project Manager - New Jersey Area

Plumbing Sales Supervisor (Drain and Sewer Division)

Property Manager

Lead Residential Service Electrician

Shop Manager & Production Planner

Topgolf Swing Suite Lead Reservationist

Traveling Field Manager (NJ)

Retail Manager Destination

Global IT Manager

Automotive Service Advisor / Customer Experience Manager

US Patriot Retail Branch Manager

Restaurant General Manager

Spa General Manager

General Manager

Help Desk Manager

On-Site Property Manager

Landscape Account Manager

I want to receive the latest job alert for customer experience manager in toms river nj

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