Important Recruitment Information for this vacancy:
Job Posting closes: 08/24/2026
Supporting Documents Uploaded By: 08/25/2026
Agency Information:
Kansas Department of Revenue
Customer Relations
Topeka, Kansas
www.ksrevenue.org
About the Position:
Who can apply: External (anyone)
Classified/Unclassified Service: Unclassified
Full-Time/Part-Time: Full-Time
Regular/Temporary: Regular
Work Schedule: 8:00 AM - 5:00 PM; Monday - Friday
Eligible to Receive Benefits: Yes
Veterans' Preference Eligible: Yes
Search Keywords: KDOR
Compensation:
Hourly Pay: $25.30
Employment Benefits:
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Comprehensive medical, mental, dental, vision, and additional coverage
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Sick & Vacation leave
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Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
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Paid State Holidays (designated by the Governor annually)
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Employee discounts with the STAR Program
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Retirement and deferred compensation programs
Visit the Employee Benefits page for more information…
Position Summary:
This position is in the International Fuel Tax Agreement (IFTA)/Motor Fuel Refund/Liquid Fuel Carrier (LFCL) Segment of the Customer Relations Core Process. Educates customers in person, by phone or in writing regarding statutes, policies, procedures, services and resources in a professional manner. Provides customer with information regarding status of records, tax return or other transactions. Provides guidance on options to correct deficiencies, problems or errors. Provides exceptional customer service and ensures all customer needs are met in a professional and efficient manner. Performs account management and adjustments. Produce and manage non-filer process. Participates in informal conferences and Kansas Administrative Procedures Act hearings. Conducts the processing of business applications, returns, remittances, refunds, billings, transfers and bonds. Updates and maintains quarterly tax rate changes. Training new associates and solving problems for current Customer Rep and Customer Rep Seniors. Processes other jurisdiction transmittals and batch Jobs in the SYSOUT Archival Retrieval System (SAR). Verifies and completes statements for Bankruptcies, Liens and Warrants. Provides input for Legislative implementation. Tests program/system changes prior to implementation.
Qualifications:
Education: High school diploma or equivalent.
Minimum Qualifications: Two years of experience in interviewing, investigating or providing technical assistance to clients, customers, or the public, and two years of experience or education in auditing or accounting support work.
Preferred Experience: Word, Excel, PowerPoint, Access, Proofreading, editing, attention to detail.
Post-Offer, Pre-employment Requirements: KBI and FBI fingerprint required due to access to Federal Tax Information files in KDOR systems.
Recruiter Contact Information:
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Email: [email protected]
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Phone: (785) 296-3077
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Mailing Address: Kansas Department of Revenue, Office of Personnel Services, 109 SW 9th Street, Topeka, KS 66612
Job Application Process:
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First Sign in or register as a New User.
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Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.
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Upload required documents listed below for the Careers> My Job Applications page.
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Start your draft job application, upload other required documents, and Submit when it is complete.
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Manage your draft and submitted applications on the Careers> My Job Applications page.
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Check your email and My Job Notifications for written communications from the Recruiter.
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Email – sent to the Preferred email on the My Contact Information page
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Notifications – view the Careers> My Job Notifications page
Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions"
Required Documents for this Application to be Complete:
Upload these on the Careers - My Job Applications page:
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Transcripts (if necessary)
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DD214 (if you are claiming Veteran’s Preference)
Upload these on the Attachments step in your Job Application:
Helpful Resources at jobs.ks.gov: “How, What, & Where do I Upload Documents”
How to Claim Veterans Preference
Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.
Learn more about claiming Veteran’s Preference
Equal Employment Opportunity
The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
Reasonable Accommodation Policy Statement: The Americans with Disabilities Act Amendments Act of 2008 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at 785-296-3077.
