Top 9 System support specialist Jobs in Topeka, Ks

IT Support Specialist
Heartland Community Health Center —Lawrence, KS
- $54,000 - $65,000 a year
- Full-time
- Computer Science
- HIPAA
- Mid-level
- Work from home
Quick Apply
9d
IT Support Specialist
Triad Partners —Lawrence, KS
- Full-time
- Office
- Windows
- Python
- Health insurance
- Dental insurance
Quick Apply
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H&R Block —Lawrence, KS
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule

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IT Support Specialist

Heartland Community Health Center -
Lawrence, KS

Quick Apply

Job Details

Full-time
$54,000 - $65,000 a year
9 days ago

Benefits

Work from home

Qualifications

Optimizing workflow processes
Desktop computer repair
Asset management
Foreign language proficiency
Customer communication
Healthcare IT networks
Network hardware support
Computer Science
IT user and group management
Procedural guides
Healthcare IT hardware components
Healthcare Administration
Bachelor's degree in business
Software implementation
Hardware maintenance
Process design
HIPAA
Equipment troubleshooting
Security policy Implementation (information security management)
Operating system updates
Information Systems
Training material drafting
Public Cloud
Mid-level
Printer (troubleshooting support)
Software installation
Multi-factor authentication (MFA) implementation
User training (technical support)
3 years
Help files

Full Job Description

Job title

IT Support Specialist

Reports to

Director of IT

Status

Exempt (Salaried $54,000 - $65,000)

Job purpose

The IT Support Specialist provides frontline support for Heartland’s users and systems. This role handles new‑hire onboarding, day‑to‑day technical support (workstations, networks, medical device systems), troubleshooting, software and hardware management, and routine system/network maintenance to ensure reliable, secure, and efficient operations.

Duties and responsibilities:

Onboarding: Create user accounts, profiles, and credentials; set up workstations and peripherals; install required applications; coordinate access and resources with supervisors.
Technical Support: Provide timely assistance to staff to resolve issues with hardware, software, printers, peripherals, and other digital systems; support both onsite and remote users.
Software and Hardware Management: Install and configure software and hardware; monitor performance; manage updates, upgrades, and asset inventory.
Troubleshooting: Identify, analyze, and resolve workstations, application, network, and system issues to minimize downtime and maintain operational continuity.
Security Management: Implement and maintain security controls (MFA, endpoint protection, patching); manage user access and permissions; follow HIPAA and organizational security policies.
Documentation and Training: Create and maintain user guides, process flow charts, and training materials; provide in-service training to new and existing team members.
Process Improvement: Identify inefficiencies in workflows and propose/implement solutions aligned with health center strategies and standards.
Compliance: Ensure adherence to organizational policies, patient confidentiality, and applicable standards for systems development and support.
Projects and Upgrades: Execute implementation plans for system rollouts, transitions, and upgrades through completion; may require occasional after-hours work and/or travel between sites.

Qualifications

Bachelor’s degree in computer science, information systems, technology, business/healthcare administration, or related field; or equivalent experience.
Three to five years of experience in healthcare information technology preferred.
Strong understanding of computers, operating systems, and software design concepts; experience with Microsoft 365, Windows, and Active Directory (Azure AD/Intune experience a plus).
Demonstrated experience with system upgrades and change implementation.
Excellent communication, customer service, and problem-solving skills; strong work ethic.
Team player who can also work autonomously and follow through to completion.
Medical terminology knowledge preferred
Proven ability to document processes and develop concise training materials.

Working conditions

Primarily indoor work in environmentally controlled conditions; frequent desk/computer work.
Regular walking and sitting; job tasks performed in proximity to others; subject to interruptions and occasional high-stress situations.
Occasional travel to all Heartland locations.
Occasional interaction with external customers/the public and periodic conflict resolution.

Physical requirements

Sufficient visual acuity to read, write, and operate standard IT equipment.
Ability to read, write, and speak English; additional languages helpful.
Sufficient hearing to communicate in person and via phone.
Ability to lift up to 25 pounds occasionally.
Extended periods of computer/desk work; ability to sit, stand, and ambulate; manual dexterity for keyboard and device use; reach with hands/arms as required.

Details

Full-Time Exempt: Monday-Friday 8:00am – 5:00pm, or as needed to fulfill job duties.
Schedule may be adjusted by supervisor to meet operational needs.
Work from home eligibility: up to 10% per fiscal year, consistent with organizational policy and supervisory approval.

Quick Apply

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system support specialist jobs in topeka, ks

IT Support Specialist

IT Support Specialist

Seasonal, Operations Technical Specialist (Part Time)

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