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Service Manager

Heritage Ford of Tremonton
Tremonton, UT

Quick Apply

Job Details

Full-time
$75,000 - $125,000 a year
9 days ago

Benefits

Paid holidays
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Customer communication

Full Job Description

Service Manager

Heritage Motor Company of Tremonton | Tremonton, UT | Full-Time

About Us

Heritage Motor Company of Tremonton is a CDJR and Ford dealership with a proven record of excellence serving our community. We've built our reputation on honest service, hard work, and treating our customers and each other like family. Our team enjoys a family-like atmosphere at the dealership, and we're proud to be part of a great, family-centered community in Tremonton. If you're looking for a place to build a career, not just work a job, we'd love to meet you.

Position Overview

We are seeking an experienced, customer-focused Service Manager to lead our Service Department. The Service Manager will oversee daily service operations, manage and mentor our service team, and ensure every customer leaves with a positive experience and a properly serviced vehicle. This is a key leadership role for someone who takes pride in operational excellence and wants to be part of a dealership that feels like family.

Key Responsibilities

Oversee day-to-day operations of the service department, ensuring efficient workflow and high-quality repairs
Hire, train, schedule, and mentor service advisors and technicians
Ensure an outstanding customer experience from check-in through vehicle delivery
Monitor and manage department budgets, labor hours, parts costs, and profitability
Maintain manufacturer (CDJR and Ford) service standards, certifications, and warranty compliance
Handle customer concerns promptly and professionally, resolving issues to build lasting trust
Track key performance metrics (CSI, productivity, efficiency) and drive continuous improvement
Maintain a safe, clean, and organized shop environment in compliance with dealership and safety standards
Partner with Parts and Sales departments to support overall dealership goals

Qualifications

Previous automotive service management or service advisor leadership experience preferred
Strong working knowledge of dealership service operations; CDJR and/or Ford experience a plus
Proven leadership skills with the ability to train, motivate, and manage a team
Excellent customer service, communication, and problem-solving skills
ASE certifications a plus
Experience with dealership service software (e.g., CDK, Reynolds & Reynolds, Tekion, DealerTrack, or similar) preferred
Valid driver's license with an acceptable driving record
Ability to pass a background check and pre-employment screening

What We Offer

Competitive pay, based on experience
Health, dental, and vision insurance
Paid time off and holidays
401(k) plan
Employee vehicle purchase and service discounts
Ongoing training and career growth opportunities
A supportive, family-like team environment in a great family-centered community

How to Apply

Apply through Hireology, or in person at Heritage Motor Company of Tremonton. We look forward to hearing from you!

Heritage Motor Company of Tremonton is an Equal Opportunity Employer.

Quick Apply

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