Top 16 Time patient customer service representative Jobs in Tremonton, Ut

Nesting Team Lead
Fox Pest Control —Logan, UT
- $20 - $22 an hour
- Full-time
- Mid-level
- Supervising experience
- Mentoring
- Employee stock purchase plan
- Paid holidays
Patient Registration Rep
R1 RCM, Inc. —Logan, UT
- $16.00 - $21.10 an hour
- Part-time
- Background check
- Pass drug screening
- High school diploma or GED
Part Time Patient Customer Service Representative
R1 RCM, Inc. —Logan, UT
- $16.00 - $21.10 an hour
- Part-time
- Background check
- Hospital
- Pass drug screening
Patient Experience Representative-Scheduling Specialist
Intermountain Healthcare —Logan, UT
- $20.35 - $30.97 an hour
- Full-time
- Hybrid work
- Spanish
- Surgery
- Word processing
5h
Part Time As Needed Patient Registration Customer Service Representative
R1 RCM, Inc. —Tremonton, UT
- $16.61 - $22.95 an hour
- Part-time
- Background check
- Hospital
- Urgent Care
Specimen Collector- 1744
Millennium Health —Logan, UT
- $13,824 - $16,128 a year
- Part-time
- Background check
- Customer service
- Pass drug screening
- Paid holidays
- Paid time off
Quick Apply
Critical Care Flight Nurse
MedHealth Partners/Angel MedFlight/Medway Air Ambulance —United States
- $75,000 - $90,000 a year
- Full-time
- CPR Certification
- Nursing
- Microsoft Outlook
- Dental insurance
- 401(k)
Quick Apply
1d

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Patient Registration Rep
R1 RCM, Inc. —Logan, UT
Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion. High School Diploma or GED.
$16.00 - $21.10 an hour

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Registered Veterinary Technician at Cats Only Veterinary Clinic
Cats Only Veterinary Clinic —Columbus, OH
We currently have four veterinarians on staff and many registered veterinary technicians, in addition to trained veterinary assistants and exceptiinal customer…
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Patient Service Representative
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Nesting Team Lead

Fox Pest Control -
Logan, UT

Apply Now

Job Details

Full-time
$20 - $22 an hour

Benefits

Employee stock purchase plan
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Coaching
Mentoring

Full Job Description

Overview:

The Nesting Team Leader supports newly trained Customer Service Representatives as they transition into live customer interactions.

This role provides real-time coaching, performance feedback, quality guidance, and operational support to help new hires build confidence, improve accuracy, and successfully move into full production.

The ideal candidate is a strong communicator, patient coach, and service-focused leader who can balance support with accountability.

Responsibilities:

Key Responsibilities:

Provide hands-on support and coaching to new Customer Service Representatives during the nesting period.
Monitor live calls, emails, or other customer interactions depending on business needs.
Deliver real-time coaching, side-by-side support, and post-interaction feedback.
Help new hires build confidence using systems, processes, scripts, knowledge bases, and customer service standards.
Reinforce training concepts and ensure consistent application in live customer situations.

Performance Management:

Track new hire performance against nesting expectations, including quality, attendance, schedule adherence, productivity, customer satisfaction, and call handling.
Identify skill gaps and create focused coaching plans for individuals or groups.
Provide daily or weekly performance updates to Training and CS leadership.
Escalate concerns when a new hire may need additional support, extended nesting, or performance intervention.
Recognize strong performance and help prepare high-performing new hires for full production.
Share regular performance updates with leadership

Quality and Customer Experience:

Review customer interactions for accuracy, professionalism, empathy, compliance, and resolution quality.
Partner with Quality Assurance, Training, and Operations to ensure feedback is aligned.
Ensure new hires understand the connection between customer experience, policy accuracy, and business outcomes.
Model excellent customer service behaviors and de-escalation techniques.

Team Leadership:

Create a supportive, structured, and engaging nesting environment.
Lead role plays, check-ins, skill refreshers, and end-of-day recaps.
Encourage accountability while maintaining a safe learning space.
Serve as the first point of contact for questions, process clarification, and live customer scenario support.
Promote teamwork, engagement, and a positive onboarding experience.

Cross-Functional Partnership:

Partner with Trainers to provide feedback on training effectiveness, knowledge gaps, and onboarding improvements.
Work with Operations leaders to ensure nesting expectations align with production standards.
Share trends, process confusion, system issues, and recurring customer scenarios with appropriate departments.

Qualifications:

Required Qualifications:

Strong understanding of customer service metrics, quality expectations, and call/contact handling standards.
Ability to coach others with patience, clarity, and professionalism.
Strong communication, problem-solving, and decision-making skills.
Comfortable using multiple systems while assisting team members in real time.
Ability to remain calm and supportive in high-volume or high-pressure situations.
Reliable attendance and professionalism

Preferred Qualifications:

Previous experience as a Team Lead, Trainer, Mentor, SME, Quality Analyst, or Lead CSR.
Experience supporting new hire nesting or onboarding.
Familiarity with contact center platforms such as Five9, Verint, Zendesk, Salesforce, or similar systems.
Experience with voice, chat, text, email, billing, scheduling, retention, or escalated customer interactions.

Key Competencies:

Coaching and Feedback Delivery
Emotional Intelligence
Customer Focus
Accountability
Adaptability
Problem Solving
Process Knowledge
Leadership Presence
Communication
Performance Awareness
Team Development

What Success Looks Like:

New hires successfully transition to production-ready performance.
Measurable improvement in quality, confidence, and productivity.
Reduced repeat questions and errors during onboarding.
Achievement of nesting performance benchmarks.
Positive new hire experience and engagement
Clear communication of trends and opportunities to leadership.

What we offer:

Starting pay at $20 - $22 hr.
Full-time hours 8:30 AM - 5 PM M-F
PTO / Paid Holidays
Health Insurance including Medical, Dental, and Vision
401k
Employee Stock Purchase Plan

Fox Pest Control is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer

#FPC123

Apply Now

Refine Your Search

time patient customer service representative jobs in tremonton, ut

Nesting Team Lead

Patient Registration Rep

Part Time Patient Customer Service Representative

Patient Experience Representative-Scheduling Specialist

Part Time As Needed Patient Registration Customer Service Representative

Specimen Collector- 1744

Critical Care Flight Nurse

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