Front Desk Agent
Best Western Raton Hotel —Raton, NM
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- Computer skills
Housekeeping
Best Western Raton Hotel —Raton, NM
- Part-time
- Ability to walk for extended periods
- Hotel
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- Paid time off
- Employee discount
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Best Western Raton Hotel —Raton, NM
- Weekends as needed
- Hotel
- Ability to lift 50 pounds
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Assistant Restaurant Manager
Best Western Raton Hotel —Raton, NM
- Weekends as needed
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- Paid time off
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Experienced Line Cook
Best Western Raton Hotel —Raton, NM
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Front Desk Agent

Best Western Raton Hotel
Raton, NM

Apply Now

Job Details

Qualifications

Customer records maintenance
Computer operation
Hotel and accommodations payment processing
Cash amount verification
Confidential information handling
Hotel policy compliance
Phone communication
Night audit
Greeting customers
Answering guest questions
Credit card payment processing
Hotel room assignment management
Financial records management
Financial record maintenance
Computer skills
Hotel and accommodations guest complaints handling
Communication skills
Balancing end-of-day transactions
Entry level
Client interaction via phone calls

Full Job Description

Front Desk Agent

Position Summary

The Front Desk Agent serves as the primary point of contact for hotel guests and is responsible for providing exceptional customer service while performing guest check-in, check-out, reservations, and other front desk functions. This position requires professionalism, accuracy, dependability, and the ability to work independently in a fast-paced environment.

Essential Duties and Responsibilities

Greet guests in a friendly and professional manner.
Perform guest check-in and check-out procedures.
Answer telephone calls and assist guests with questions and requests.
Process reservations, cancellations, and room assignments.
Handle guest concerns and resolve issues professionally.
Maintain accurate guest records and payment information.
Balance cash, credit card, and other transactions according to hotel procedures.
Maintain knowledge of hotel services, amenities, policies, and local attractions.
Communicate effectively with housekeeping, maintenance, and management.
Assist with daily reports and administrative tasks.
Follow all company policies, procedures, and brand standards.
Perform other duties as assigned.

Qualifications

Previous customer service experience required.
Hotel front desk experience preferred.
Strong communication and problem-solving skills.
Basic computer skills and ability to learn hotel software systems.
Ability to multitask while maintaining attention to detail.
Professional appearance and demeanor.
Reliable attendance and punctuality.

Physical Requirements

Ability to stand, walk, and move throughout the hotel during the shift.
Ability to lift up to 25 pounds.
Ability to work at a computer and telephone for extended periods.

Schedule Requirements

This position is primarily scheduled for evening shifts (3:00 p.m. – 11:00 p.m.).
Weekend and holiday availability is required.
All Front Desk Agents must be willing to train on Night Audit procedures.
Employees must be available to work overnight shifts as needed to cover vacations, illnesses, emergencies, and operational needs.
Schedule flexibility is required.

Performance Expectations

Provide exceptional guest service at all times.
Maintain accuracy in reservations, guest accounts, and financial transactions.
Demonstrate professionalism, dependability, and teamwork.
Follow hotel policies and procedures consistently.
Maintain confidentiality of guest and company information.

Apply Now

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hotel jobs in trinidad co

Front Desk Agent

Housekeeping

Public Area & Maintenance Attendant

Assistant Restaurant Manager

Experienced Line Cook

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I want to receive the latest job alert for hotel in trinidad co

Front Desk Agent

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