Top 39 Work from home customer service Jobs in Troy, Al

In-Bound Call Center Representative
IronMountain Solutions —Troy, AL
- $16 an hour
- Full-time
- Remote
- Research
- Mid-level
- 3 years
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In-Bound Call Center Representative
IronMountain Solutions —Troy, AL
Answer and manage incoming calls and online tips from the public. Accurately document calls, tips, and findings in government systems.
$16 an hour
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Remote-Real Estate Investment Representative/Acquisitions Agent
Rebuilt —Montgomery, AL
Fielding calls from potential buyers and sellers in your market. You own the property acquisition's role in your market by talking directly with dozens of…
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Remote Energy Efficiency Customer Support Specialist
CLEAResult Consulting Inc. —Columbus, OH
Experience handling inbound or outbound voice calls. You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the…
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3d
Enrollment Administrator - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
Call Management: Handle a high volume of inbound calls while meeting outbound call expectations, such as follow-ups and enrollment updates.
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In-Bound Call Center Representative

IronMountain Solutions -
Troy, AL

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Job Details

Full-time
$16 an hour

Qualifications

Phone communication
Data summary reports
Team training
Customer relationship management (CRM) systems (technically supported)
Customer support ticket management
Telephone systems
Productivity software
Associate's degree
Ad-hoc reporting
Office phone management
Quality data entry
Customer data entry

Full Job Description

Inbound Call Center Representative

Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. 345 Perry Hill Road, Bldg. 55 Rm 3-123, Montgomery, AL 36109 or 215 Perry Hill Road, Bldg. 1 Rm GA-119, Montgomery, AL 36109

Schedule: Full Time

Relocation: N/A

Salary: $16 an hour

Customer Service Representative - DHS ICE HSI Tip Line

Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice.

Job Responsibilities:

Answer and manage incoming calls and online tips from the public
Gather, clarify, and document information related to alleged criminal or suspicious activity
Review and assess tips to determine relevance and appropriate action
Conduct basic research using government, law enforcement, and open-source systems
Accurately document calls, tips, and findings in government systems
Prepare and route reports to the appropriate field offices or agencies
Escalate urgent or actionable information to designated personnel as needed
Follow established procedures, policies, and data privacy requirements
Provide professional, courteous customer service

Education and Experience Requirements:

3+ years of experience in a call center
Associate's degree required
Experience resolving complex stakeholder or customer issues
Proven ability to manage multiple tasks in a high-volume environment
Strong multitasking skills, including simultaneous data entry, research, and communication
Comfortable working with diverse stakeholders across varying professional backgrounds
Strong analytical, research, and problem-solving skills
Ability to work independently with minimal supervision
Excellent verbal and written communication skills
Active listening skills and sound judgment in complex situations
Experience supporting or training new customer service representatives
Ability to generate ad-hoc reports using internal systems
Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

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work from home customer service jobs in troy, al

In-Bound Call Center Representative

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