Top 46 Call center quality analyst Jobs in Troy Mi

Accounting Analyst
MSGCU —Clinton Township, MI
- From $62,500 a year
- Mid-level
- Office
- 3 years
- Health savings account
- Paid holidays
Servicing - Transfer Analyst
United Wholesale Mortgage —Pontiac, MI
- Full-time
- Microsoft Access
- Mid-level
- Office
- Paid training
- Health insurance
10d
(Remote) Analyst Vendor Resource Support HRSS
Trinity Health —Livonia, MI
- $36.34 - $54.51 an hour
- Full-time
- Remote
- Research
- Mid-level
- 3 years
9d
Transformation Analyst (Resupply & Patient Experience)
Respire Homecare Services —Pontiac, MI
- $75,000 - $85,000 a year
- Call employer
- Hybrid work
- Mid-level
- Office
- 3 years
- Dental insurance
- Paid time off
Quick Apply
Security Analyst
Metro Vein Centers —Detroit, MI
- $75,000 - $85,000 a year
- Full-time
- HIPAA
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
IT Quality Management Analyst
Henry Ford Health —Detroit, MI
- On call
- Computer Science
- Salesforce
- Mid-level
- Health insurance
- Dental insurance
Manufacturing Systems & Business Analytics Analyst
Kratos Defense —Auburn Hills, MI
- Online Application
- Computer science
- Computer Science
- 5 years
- AD&D insurance
- Employee stock purchase plan
3d
Supply Chain Analyst
Grounded RV —Detroit, MI
- Full-time
- Research
- Mid-level
- Commercial
- Health insurance
Quick Apply
10d
Patient Account Representative II
McLaren Health Care Corp —Shelby Charter Township, MI
- Full-time
- Microsoft Excel
- Surgery
- Research
Epic/Tapestry Utilization Mgmt. Interface Analyst (Remote) - Health Alliance Plan
Henry Ford Health —Southfield, MI
- On call
- Research
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
IT Sr. Business Systems Analyst | IT Revenue Cycle | Full Time
Henry Ford Health —Rochester Hills, MI
- Full-time
- Research
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Customer Care, Forecasting & Reporting Analyst
MSC Industrial Supply Co. —Southfield, MI
- $63,800 - $85,757 a year
- Full-time
- Mid-level
- Office
- SQL
- Paid holidays
- Health insurance
9d
IT Business Analyst
greenpath, inc. —Farmington Hills, MI
- $70,000 - $90,000 a year
- Full-time
- Salesforce
- 3 years
- SQL
- Paid holidays
- Dental insurance
Quick Apply
5d
Supply Chain Healthcare Logistics Management Consulting Manager
Accenture —Detroit, MI
- $87,400 - $293,800 a year
- Full-time
- Oracle
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Board Certified Behavior Analyst (BCBA)
MetroEHS Pediatric Therapy —Sterling Heights, MI
- Full-time
- Mid-level
- Clinic
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
IT Interface Analyst
Henry Ford Health —Detroit, MI
- Day shift
- System design
- Research
- Analysis skills
- Health insurance
- Dental insurance
Board Certified Behavior Analyst
MetroEHS Pediatric Therapy —Southfield, MI
- Full-time
- Mid-level
- Clinic
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
ABA (BCBA) Manager
MetroEHS Pediatric Therapy —Bloomfield Township, MI
- Full-time
- 3 years
- Master's degree
- Clinic
- Paid holidays
- Disability insurance
Quick Apply
Board Certified Assistant Behavior Analyst (BCaBA)
MetroEHS Pediatric Therapy —Dearborn Heights, MI
- Full-time
- Mid-level
- Clinic
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Mobility Engineering Finance Manager
Eaton —Southfield, MI
- $130,000 - $170,000 a year
- Hybrid work
- Background check
- Oracle
- CPA
- Retirement plan

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call center quality analyst jobs near troy mi

Accounting Analyst

MSGCU -
Clinton Township, MI

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Job Details

From $62,500 a year

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Industry knowledge of financial regulations
Accounting and finance experience
Stakeholder relationship building

Full Job Description

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in south east Michigan, over 450 team members, 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press thirteen years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Information about our comprehensive total rewards package can be found here.

Overview of Responsibilities: Prepares financial reports, supports daily accounting operations, and assists with project initiatives to ensure compliance and efficiency.

Financial Statements, Regulatory Reports, and Analysis: Prepares financial statements, regulatory reports, operational reports, and analyses, monthly and annual financial statements (with footnotes), financial data for annual reports, NCUA Call Reports, Asset and Liability Committee (ALCO) reporting, and Board of Directors reports. Analyzes budget variances to identify trends and cost-saving opportunities. Prepares written proposals and formal presentations for new software, services, and processes. Ensures compliance with accounting by filing required reports with the National Credit Union Administration (NCUA), Michigan Department of Insurance and Financial Services (DIFS), the Federal Reserve, and Internal Revenue Service (IRS). Assists in developing strategies to improve operational and financial performance. Conducts detailed financial analysis related to credit loss forecasting by preparing, validating, and interpreting data used in the Current Expected Credit Loss (CECL) model, ensuring accuracy in reserve calculations and supporting regulatory compliance and month‑end reporting.
Month-End Closeout: Prepares, records, reconciles, adjusts, and closes general ledger entries and accounts and its subsidiaries. Organizes documentation for audits and examinations. Analyzes monetary events to ensure proper accounting in accordance with Generally Accepted Accounting Principles (GAAP), Regulatory Accounting Rules (RAP), Internal Revenue Service (IRS) regulations, and rules relating to wholly owned subsidiaries and Credit Union Service Organizations (CUSO).
General Ledger Reconciliation: Analyzes, identifies, and recommends improvements to strengthen controls over payment and settlement systems to ensure accuracy, efficiency, classification, and measurement. Assists in the development, implementation, and revision of accounting systems, methodologies, and related policy, process improvements, and procedures. Continually enhances cost accounting systems (activity-based costing approach) to measure and report branch, product, member, and cost center financial performance. Provides financial data for the preparation of the annual financial plan and operating budget.
Tax Filings and Escheatment: Compiles, reports, and coordinates various tax filings, including personal property taxes, Michigan Sales and Use withholding, IRS Forms 945 and 990, escheats. Monitors and processes unclaimed funds in accordance with state laws and deadlines. Maintains accurate documentation for tax and escheatment-related accounts.
Wire Transfer Processing: Originates and processes organizational wire transfers to ensure timely and accurate execution of corporate wires. Completes member wire activity as needed to support compliance and operational accuracy. Evaluates and approves member wire agreements and collaborates with relevant teams to resolve discrepancies.

Core Competencies:

Member Focus: Uses effective listening skills to gain insight and understanding, resolve problems, and determine the needs of others in order to build strong relationships (internal/external) and achieve results in a professional, efficient, and courteous manner.
Financial Acumen: Uses analytical and math/data analysis skills to understand, interpret, and apply key financial indicators to make sound business recommendations and decisions.
Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm with a high degree of reliability, thoroughness, and attention to detail. Possesses strong organizational skills and the ability to manage and prioritize multiple tasks and responsibilities simultaneously.
Communicates Effectively: Develops and delivers multi-mode communications that effectively convey financial information, policies, procedures, and objectives to audiences with varying needs and abilities.
Instills Trust: Gains the confidence of others by modeling honesty, integrity, and authenticity. Models behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues and saying what needs to be said. Maintains a trusting relationship with all team members.
Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels. Strong aptitude for learning and applying technology solutions to workflow and everyday tasks and/or projects.

Bachelor’s degree in Finance, Accounting, Business Administration, or other related field preferred.

Working Conditions:

Office and branch location environment with little discomfort from noise, extreme temperatures, dust, or other factors.
Occasionally require to travel throughout MSGCU’s service area as business needs require.
Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds.

Compensation and Benefits:

Competitive salaries are just the starting point for MSGCU team members. Generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.

Base salary starts at $62,500 / year
Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)

Apply Now

Refine Your Search

call center quality analyst jobs in troy mi

Accounting Analyst

Servicing - Transfer Analyst

(Remote) Analyst Vendor Resource Support HRSS

Transformation Analyst (Resupply & Patient Experience)

Security Analyst

IT Quality Management Analyst

Manufacturing Systems & Business Analytics Analyst

Supply Chain Analyst

Patient Account Representative II

Epic/Tapestry Utilization Mgmt. Interface Analyst (Remote) - Health Alliance Plan

IT Sr. Business Systems Analyst | IT Revenue Cycle | Full Time

Customer Care, Forecasting & Reporting Analyst

IT Business Analyst

Supply Chain Healthcare Logistics Management Consulting Manager

Board Certified Behavior Analyst (BCBA)

IT Interface Analyst

Board Certified Behavior Analyst

ABA (BCBA) Manager

Board Certified Assistant Behavior Analyst (BCaBA)

Mobility Engineering Finance Manager

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