Top 6 Help desk manager Jobs in Troy Oh

Help Desk Specialist
The Kendall Group, Inc. —Vandalia, OH
- Weekends as needed
- Office
- Ability to climb stairs
- High school diploma or GED
1d
IT Help Desk Technician
Dayton Freight —Dayton, OH
- Full-time
- Mid-level
- Windows
- Analysis skills
- AD&D insurance
- Paid holidays
14d
IT Manager
ITW Food Equipment Group —Troy, OH
- Full-time
- Computer science
- Computer Science
- Ability to lift 50 pounds
Sr Production Support Analyst
LexisNexis —Dayton, OH
- $78,800 - $131,300 a year
- Full-time
- Bachelor's degree
- Mentoring
- Experience equivalent to degree accepted
- Paid time off
Sr Production Support Analyst
RELX —Dayton, OH
- $78,800 - $131,300 a year
- Full-time
- Bachelor's degree
- Mentoring
- Experience equivalent to degree accepted
- Paid time off
Operations Manager (Back To Business I.T.)
The Greentree Group —Beavercreek, OH
- From $100,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Paid training
- Paid parental leave
Quick Apply

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Team Lead - IT Helpdesk - Germain Automotive Partnership
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help desk manager jobs near troy oh

Help Desk Specialist

The Kendall Group, Inc. -
Vandalia, OH

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Job Details

Full-time
1 day ago

Qualifications

Phone communication
High school diploma or GED
Internal employee customer service
Customer support
Productivity software
Technical Proficiency
Client interaction via phone calls

Full Job Description

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role Summary: Reporting to the Help Desk Manager, the Help Desk Specialist is a key member of the Information Technology team. The person in this role will ensure service requests are acknowledged and resolved in a timely manner with a high degree of customer service and technical expertise.

Exciting work you will do:

The essential duties and responsibilities of the Help Desk Specialist will consist of, but are not limited to, the following:

Provide day-to-day support for Kendall Associates including, but not limited to, standard software applications such as Microsoft Office, Office 365, Adobe, browsers, and Eclipse Solar, as well as desktops, laptops, printers, and mobile devices
Set up and maintain user access to systems (reset passwords, disable access, etc.)
Take high volume of calls coming into the Help Desk and enter tickets into the Zendesk system, following up on voice mail left for the Help Desk and monitoring the Zendesk Open ticket queue
Monitoring of various processes and reports to review any errors and provide necessary resolution
Maintain quality service by adhering to Kendall Group policies, procedures, and standards
Perform other duties as assigned

Competencies you possess:

Service Excellence
Results, Action Oriented
Accountability and Responsibility
Teamwork and Collaboration
Problem Solving
Displaying Technical Expertise

What you’ll need:

Work Experience: 2 years customer service or support experience
Education: High School diploma or GED
Analytics/Computer Skills: Proficiency in Microsoft Office and Office 365 products
Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environment
Cross-functional Skills: Ability to work under pressure to meet deadlines; flexible and quickly adaptable to changing priorities; demonstrated problem solving skills; ability to handle a large volume of phone calls
Communication Skills: Ability to communicate well with all levels of the organization; strong interpersonal and customer service skills; ability to present information in a manner that can be understood by non-technical staff
Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee must be able to stand, walk, climb stairs, lift, and move equipment weighing up to 50 pounds
Physical Environment: Normal office environment; occasional warehouse, fabrication environment and exposure to moving equipment
Travel: Must be willing to work occasional weekends or off hours and willing to travel if necessary

Qualifications we prefer but don’t require:

Work Experience: Helpdesk experience; experience with Epicor/Eclipse software

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.

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help desk manager jobs in troy oh

Help Desk Specialist

IT Help Desk Technician

IT Manager

Sr Production Support Analyst

Sr Production Support Analyst

Operations Manager (Back To Business I.T.)

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