CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.
Reno Tahoe Plastic Surgery offers a refined med spa and plastic surgery experience guided by the leadership and vision of Dr. McCormack. While widely recognized for her surgical expertise, Dr. McCormack sets the tone for the entire practice through her transparency, compassion, and deeply personalized approach to patient care. Her philosophy extends beyond surgery—shaping a med spa and surgical environment where patients feel supported, informed, and empowered at every step of their aesthetic journey.
Under her direction, the practice emphasizes treatments that enhance natural beauty while prioritizing safety, education, and long-term confidence. Dr. McCormack’s passion for helping patients look and feel their best is reflected in every detail, from consultation to results, ensuring each experience is both uplifting and transformative.
Our practice's on-site surgical facility maintains the highest standards of excellence and is accredited by the American Association for Accreditation of Ambulatory Surgery Facilities (AAAASF). This prestigious organization sets rigorous standards for patient safety, operating practices, equipment, recovery rooms, anesthesia administration, and more. The result is a surgical experience that combines exceptional medical expertise with a warm, patient-centered approach—reflecting Dr. McCormack's unwavering commitment to excellence.
Work Schedule:
This is a full-time position. The role is onsite with working hours of Monday-Thursday during training period, transitioning to either Monday-Thursday or Monday-Friday once training is complete. We believe in maintaining a healthy work-life balance while ensuring business needs are met.
Responsibilities:
-
Serve as the first point of contact for patients and visitors, providing a professional, courteous, and welcoming environment consistent with the standards of the practice
-
Answer and manage incoming calls, emails, and other inquiries in a timely and professional manner, providing accurate information regarding services, appointments, and clinic policies
-
Check patients in and out, verify appointment details, ensure all required forms, consents, and identification are completed and properly documented, collect payments within system pre and post care
-
Provide general information regarding the practice's services, payment options, and promotions, referring all clinical or medical questions to licensed providers as appropriate
-
Manage the appointment scheduling system to ensure optimal provider utilization and patient flow
-
Coordinate appointment confirmations, reminders, cancellations, and rescheduling in accordance with practice policies
-
Collaborate with clinical and administrative staff to maintain accurate daily schedules and ensure timely patient transitions
-
Assist with coordinating follow-up appointments and treatment plans as directed by medical providers
-
Support the preparation and maintenance of front office documentation, supplies, and correspondence
-
Prep and order all surgical charts as necessary
-
Assist in maintaining organized and professional front office and reception areas
-
Adhere to all applicable federal, state, and local regulations, as well as practice policies and procedures related to patient confidentiality, data security, and workplace safety
-
Maintain familiarity with infection control procedures and ensure the reception area meets cleanliness and safety standards
-
Promptly report any patient complaints, safety incidents, or operational concerns to the appropriate supervisor or compliance officer
-
Participate in staff meetings, training programs, compliance education and development opportunities as required
-
Maintain a professional appearance and demeanor in accordance with the practice's image and standards
-
Demonstrate effective communication, discretion, and confidentiality in all interactions with patients, staff, and external parties
-
Support teamwork and collaboration across departments to promote a high-quality patient experience
-
Assist with credentialing tasks as needed
-
Assist with training coworkers and/or new hires as necessary
-
Other duties as assigned/necessary
Qualifications:
- 2 Years experience in a customer facing role, medical office or med spa is a plus.
- Experience answering phones in an office environment.
- Excellent communication, organizational, and management skills.
- Must have proficient computer and typing skills.
Salary: $21 to $24 USD per hour based off experience
Benefits:
- Competitive Compensation Package – Offering a salary that recognizes your skills and experience.
- Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.
- 401(k) Matching – Plan for the future with our generous 401(k) matching program.
- Aesthetic Industry Perks – Enjoy free and discounted services and products.
- Great Culture & People-First Organization – Join a fun, drama-free environment that rewards collaboration and values those who help foster a positive workplace.
