Seasonal
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Job Summary: Responsible for the overall administration of the department(s) to assure excellent internal and external guest service. Administrative duties include coordination of onboarding and offboarding processes, payroll management in Workday, Kronos and Flaik, instructor profile set-up and maintenance within all systems, support to supervisors and managers on daily operations, and more.
Applicants must be at least 18 years of age.
Hourly:
The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.
Base hourly pay range: $24.00 - 36.11 per hour
A Great Job and Benefits to Match:
Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
Healthcare options for both Seasonal & Year-Round employees
Generous discounts on outdoor gear, apparel, etc.
401(k) plan with generous company match
Free and discounted lift tickets
25%-50% discount at Food & Beverage locations at Palisades & Alpine
40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
Employee Assistance Program (EAP)
Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:
Responsible for the overall payroll accuracy of the department; including initial instructor set-up in different systems, management of missed or inaccurate punches, tracking of instructor’s activities, incentives and training hours, retro pay, etc.
Support Managers with hiring, training, performance, and review process, while remaining current with Human Resources, Payroll and Health & Safety best practices and processing deadlines.
Provide quality service in a friendly, responsive, and positive manner to instructors, managers, and guests.
Runs daily, weekly, monthly, and annual business reports to assist management.
Assists new staff with understanding of benefits, job requirements, pay, employee housing, and policies and procedures. Facilitates resolution of any disputes with HR and Payroll.
Prepare and submit expense reports for instructor certification reimbursement and other expense.
Perform daily Mountain Sports School sales through RTP POS when needed. Provide high quality guest service, handle customer complaints, and ensure accurate sales.
Assist with administration of multi-day programs and specialty camps.
Assist the Mountain Sports School Director and Management as necessary in a variety of duties including but not limited to: guest reservations, private reservations, outdoor operations, indoor operations, lesson organization, shoveling, cleaning facilities, rental shop sales, etc
Provides support and assistance to other administrative staff. Is a source of knowledge and expertise.
Competencies and Job Requirements:
Excellent organization skills
Excellent people skills
Excellent communication skills
Works well in a team environment.
Attention to detail.
High level Microsoft Office skills: Excel, Outlook, Word, Publisher, Power Point, etc
Willing to learn multiple programs such as: RTP, Flaik, Workday, Kronos, etc
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 30% or more of a normal 8-hour work shift. Must be capable of occasionally carrying, lifting, pushing or pulling up to 40lbs. Must be capable of occasionally squatting, bending, kneeling, reaching, and balancing, able to climb ladders and shovel snow. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.
Working Conditions:
Indoor/Outdoor: While performing the duties of this job, the employee will frequently be exposed to outside weather conditions. The employee will frequently be exposed to extreme cold, wetness and/or humidity, and occasionally blizzards and extreme storm conditions.
Hazardous Materials/Noise: The noise level in the workplace is usually moderate. Storm days there may be explosions due to avalanche control.
Equipment Used in Job: Computers, phones, point of sales, etc.
Education and Experience:
Required:
High School Diploma or GED required, college degree preferred.
Past Administrative experience required, payroll experience preferred.
Guest service experience required.
Microsoft Office skills required.
A Motor Vehicle Record review may be required as part of your job.
For information on Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility . Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.
