Top 321 Customer experience specialist Jobs in Tucson, Az

IT Support Specialist I/II
Nodes Up IT Solutions —Tucson, AZ
- $25 - $30 an hour
- 8 hour shift
- Hybrid work
- Background check
- Software troubleshooting
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Senior Provisioning Specialist
Raytheon —Tucson, AZ
- $86,800 - $165,200 a year
- Full-time
- 3 years
- Experience equivalent to degree accepted
- In-person
- Paid holidays
- Disability insurance
1d
Principal Specialist, Configuration Management
Raytheon —Tucson, AZ
- $86,800 - $165,200 a year
- Full-time
- Office
- Databases
- Mentoring
- Paid holidays
- Disability insurance
Medical Prior Authorization Specialist
Desert Sky Spine & Sports Medicine —Tucson, AZ
- From $18 an hour
- 8 hour shift
- Medical office experience
- HIPAA
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
8d
Customer Experience Specialist
Tesla —Tucson, AZ
- Part-time
- Dealership
- Driver's License
- 1 year
- Employee assistance program
- 401(k) matching
Contact Center Specialist
Frontier Services Group —Tucson, AZ
- $18 - $22 an hour
- Full-time
- Computer literacy
- Organizational skills
- Communication skills
Quick Apply
Administrative Professional (Hybrid Remote/In-Office Position)
American Board of Radiology Incorporated —Tucson, AZ
- $26.00 - $28.84 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Member Experience Specialist
Wild Alaskan Company —Tucson, AZ
- $42,500 a year
- Email
- Remote
- Sales
- Writing skills
- Cooking
- Health insurance
- Dental insurance
6d
(USA) Member Specialist
Sam's Club —Tucson, AZ
- $18 - $26 an hour
- High school
- Merchandising
- Continuous improvement
- Paid jury duty
- Disability insurance
2d
Property Records Specialist
Raytheon —Tucson, AZ
- $86,800 - $165,200 a year
- Full-time
- 3 years
- Continuous improvement
- Organizational skills
- Paid holidays
- Disability insurance
Member Solutions Specialist I
Vantage West Credit Union —Tucson, AZ
- $19.00 - $22.72 an hour
- Full-time
- Spanish
- Research
- Mid-level
- Paid parental leave
- Paid holidays
1d
Client Support Specialist
CooperSurgical —Tucson, AZ
- Full-time
- Word processing
- Computer literacy
- Basic math
- Health insurance
- Paid time off
Patient Services Specialist
SimonMed Imaging —Tucson, AZ
- No weekends
- Background check
- High school diploma or GED
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Non-Permanent Support Specialist
City of Tucson —Tucson, AZ
- $19.97 - $29.95 an hour
- Part-time
- Background check
- 5 years
- Pass drug screening
- Paid parental leave
- Loan repayment program
Scheduling Specialist - Specialty Care - Tucson
Northwest Primary & Specialty Care —Tucson, AZ
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
- Health insurance
- Dental insurance
Quick Apply
Community & Workforce Specialist II - Youth One Stop
Pima County —Tucson, AZ
- $21.76 - $29.36 an hour
- Full-time
- Background check
- Management
- Mid-level
12d
Business Support Specialist
TUCSON AIRPORT AUTHORITY —Tucson, AZ
- $20.66 - $30.37 an hour
- Oracle
- Microsoft Outlook
- Data analysis skills
4d
Health Center Relations Specialist - Tucson, AZ
Terros Health —Tucson, AZ
- Full-time
- 18 years or older
- Current TB test
- Computer literacy
- Wellness program
- Disability insurance
Customer Order Entry Specialist
TMI ACQUISITION LLC —Tucson, AZ
- ERP systems
- 1 year
- Entry level
Quick Apply
7d
Benefit and Eligibility Specialist - Multiple Locations
Terros Health —Tucson, AZ
- Multiple hires
- Current TB test
- Medical office experience
- HIPAA
- Wellness program
- Disability insurance
4d

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customer experience specialist jobs near tucson, az

IT Support Specialist I/II

Nodes Up IT Solutions
Tucson, AZ

Quick Apply

Job Details

Full-time
$25 - $30 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Software troubleshooting
Customer service
Maintenance
Windows
Driver's License
Computer networking
IT
Active Directory
CompTIA A+

Full Job Description

About Nodes Up I.T. Solutions

Nodes Up offers our clients a full suite of professional services and products, including Managed IT Services, Network Infrastructure, and Cloud Solutions. Nodes Up maintains a true customer-focused, personal touch that exists nowhere else. Our goal is simple: to exceed our customers’ expectations.

About the Position

Nodes Up is seeking an IT Support Specialist I/II to join our team. This position primarily focuses on providing exceptional remote helpdesk support to our clients while also assisting with on-site service visits throughout Southern Arizona.

Approximately 75% of your time will be dedicated to helpdesk operations, including remote support, ticket management, and client communications. The remaining 25% of your time will be spent working on-site at client locations, assisting with deployments, installations, troubleshooting, and project work.

This position serves as a key member of our service delivery team, working closely with other technicians and engineers to ensure exceptional client support and timely issue resolution.

This is a hybrid work environment, with time spent between our Tucson office, home office, and client locations.

Primary Responsibilities

Provide technical assistance and support for incoming issues related to computers, software, Microsoft 365, printers, peripherals, and network-connected devices via phone, remote support, and onsite visits.
Monitor and manage assigned helpdesk tickets to ensure timely responses and resolutions that meet company service standards.
Serve as a primary point of contact for client support requests and communicate clearly with users regarding issue status and resolution.
Escalate advanced technical issues to senior engineers when appropriate while maintaining ownership of client communications.
Install, configure, and support desktop computers, laptops, mobile devices, printers, scanners, and other end-user technology.
Configure, troubleshoot, and support Microsoft 365 environments, including Exchange Online, Teams, Entra ID, and OneDrive.
Utilize RMM, PSA, remote access, and monitoring tools to diagnose and resolve client issues.
Maintain accurate documentation of client environments, support activities, and technical procedures.
Assist with workstation deployments, hardware replacements, and new user setups.
Participate in proactive maintenance activities and monitoring response efforts.

Onsite & Field Support Responsibilities (Approximately 25%)

Travel to client locations within Tucson and surrounding areas to provide onsite troubleshooting and support.
Assist with hardware installations, workstation deployments, network equipment replacements, and office moves.
Support other engineers with project-related tasks and field service requests.
Perform onsite assessments and assist with documenting client environments.
Provide hands-on support during network, server, and technology upgrade projects.

Additional Responsibilities

Under supervision and guidance, additional responsibilities may include:

Respond to monitoring alerts and proactively address potential issues before they impact clients.
Assist with firewall, switch, and wireless access point configuration and troubleshooting.
Deploy Microsoft updates and security patches utilizing RMM and management tools.
Participate in technical training and professional development activities.

Ideal Candidate

Strong customer service and communication skills.
Experience supporting Microsoft Windows 10/11 environments in a business setting.
Working knowledge of Microsoft 365 administration, including Exchange Online, Teams, Entra ID, and OneDrive.
Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and wireless networking.
Ability to prioritize and manage multiple support requests in a fast-paced environment.
Self-motivated and organized with strong attention to detail.
Comfortable working independently and as part of a team.
Valid driver's license and reliable transportation for client visits.
Detail-oriented with solid written and verbal communication skills.

Why Work at Nodes Up?

At Nodes Up, you're more than just another technician—you'll be a valued member of a close-knit team that takes pride in delivering exceptional service to local businesses. We believe in investing in our team members and creating opportunities for long-term growth and success.

What We Offer

Small team environment where your contributions have a direct impact.
Exposure to a wide variety of technologies, industries, and client environments.
Opportunities for professional growth, training, and advancement.
Supportive leadership team focused on mentoring and employee development.
A collaborative culture where teamwork and customer service come first.
Hybrid work environment with a mix of remote work, office time, and onsite client interaction.
The opportunity to build meaningful relationships with local businesses throughout Southern Arizona.

What Success Looks Like

At Nodes Up, success is measured by more than just closing tickets. We are looking for team members who take ownership, deliver outstanding customer service, and continuously improve their technical skills.

Successful team members:

Maintain high levels of client satisfaction through professional and responsive support.
Consistently meet ticket response and resolution objectives.
Take ownership of issues and follow through until resolution.
Keep client documentation accurate, organized, and up to date.
Communicate clearly and professionally with clients and team members.
Demonstrate accountability, reliability, and attention to detail.
Contribute positively to team culture and collaboration.
Continuously develop technical knowledge and pursue learning opportunities.
Support company processes, standards, and best practices.
Help clients achieve their technology goals through proactive support and recommendations.

Schedule

Full-Time
8-Hour Shift | 8:00 AM – 5:00 PM

Certifications

Certifications are not required but preferred

Industry certifications (Microsoft, Cisco, CompeTIA.)

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

License/Certification:

Driver's License (Required)

Ability to Commute:

Tucson, AZ 85716 (Required)

Work Location: Hybrid remote in Tucson, AZ 85716

Quick Apply

Refine Your Search

customer experience specialist jobs in tucson, az

IT Support Specialist I/II

Senior Provisioning Specialist

Principal Specialist, Configuration Management

Medical Prior Authorization Specialist

Customer Experience Specialist

Contact Center Specialist

Administrative Professional (Hybrid Remote/In-Office Position)

Member Experience Specialist

(USA) Member Specialist

Property Records Specialist

Member Solutions Specialist I

Client Support Specialist

Patient Services Specialist

Non-Permanent Support Specialist

Scheduling Specialist - Specialty Care - Tucson

Community & Workforce Specialist II - Youth One Stop

Business Support Specialist

Health Center Relations Specialist - Tucson, AZ

Customer Order Entry Specialist

Benefit and Eligibility Specialist - Multiple Locations

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