RWC Group is seeking an experienced Parts Manager to lead parts operations at one of our commercial truck dealership locations. As a trusted leader in heavy-duty truck sales, service, and parts across the Western US, we're looking for a results-driven professional to drive profitability, inventory optimization, and customer satisfaction in our parts department.
You'll manage a dedicated team, oversee supplier relationships, control inventory levels, and ensure the right parts are available when our customers—from owner-operators to large fleets—need them most.
Core Responsibilities
Department Leadership & Operations
- Direct all aspects of parts department operations to maximize ROI and profitability
- Develop and execute the annual parts strategy, including sales forecasts, budgets, and performance targets
- Manage inventory control, purchasing, and supplier relationships to maintain optimal stock levels and reduce carrying costs
- Establish and monitor departmental KPIs (gross margin, inventory turns, customer satisfaction, on-time delivery)
Team Management
- Hire, train, develop, and supervise parts department staff (counter sales, warehouse, delivery personnel)
- Conduct performance evaluations, provide coaching, and foster a culture of accountability and excellence
- Build a high-performing team that prioritizes customer service and operational efficiency
Customer & Business Growth
- Drive parts sales growth through both wholesale and retail channels (internal service, external customers, fleets)
- Develop strong relationships with fleet accounts and key customers to understand their parts needs
- Coordinate with service department to ensure seamless parts availability for repairs and maintenance
- Identify opportunities to cross-sell, improve margins, and expand market share
Systems & Compliance
- Utilize dealership management systems (DMS) and parts catalog software to track inventory, orders, and customer data
- Ensure accurate inventory accounting, cycle counts, and reconciliation
- Maintain compliance with OEM requirements and manufacturer metrics
- Generate and analyze reports to inform decision-making and identify trends
Required Qualifications
- 5+ years of parts department management experience in an automotive, heavy truck, or related commercial vehicle dealership
- Proven leadership of parts teams with demonstrated ability to motivate and develop staff
- Strong knowledge of heavy-duty truck parts, components, and OEM specifications
- Proficiency with dealership management systems (DMS platforms preferred: CDK, Reynolds, PROCEDE, PartsPro, Paragon)
- Excellent organizational and time management skills with ability to prioritize multiple tasks in a fast-paced environment
- Strong communication skills—both verbal and written—with ability to interact effectively with customers, vendors, and team members
- High school diploma or GED (some college or vocational training preferred)
- Valid driver's license with a clean driving record
Preferred Qualifications
- Experience in heavy-duty or commercial truck dealerships (Class 7 & 8 trucks)
- Familiarity with fleet account management and wholesale parts operations
- Knowledge of Caterpillar, Cummins, or other heavy-duty engine/powertrain components
- Experience with inventory forecasting and demand planning tools
- Leadership certifications or formal management training
- Background in logistics, supply chain, or procurement
- Bilingual capabilities (Spanish or other relevant languages)
Physical Requirements and Working Conditions
- Ability to lift up to 30 lbs throughout the shift
- Ability to bending, climbing, and standing for extended periods of time
- Must be able to operate a vehicle for extended periods
- Work is performed indoors and outdoors in various weather conditions.
- Ability to safely climb and navigate stairs, ladders, and uneven surfaces required.
- Ability to follow navigational directions through heavy traffic and weather conditions
Safety-Sensitive Position and Drug-Free Workplace
This position is designated as a Safety-Sensitive Position because the employee is responsible for the inspection, maintenance, diagnosis, repair, testing, and operation of commercial vehicles and heavy equipment. The duties performed directly impact the safety of the employee, coworkers, customers, and the general public.
Employees are required to comply with all company safety policies, procedures, and safe work practices. Failure to adhere to safety requirements may result in disciplinary action up to and including termination.
Acknowledgment
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with this position. While this list is intended to be an accurate reflection of the current position, RWC Group reserves the right to revise the functions and duties of the job, require that additional or different tasks be performed, or require additional education, training, or qualifications as circumstances change, including but not limited to growth, workload, staffing changes, technological developments, or business needs.
RWC Group has the right to revise this job description at any time. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Confidential Information. This document and the information contained herein are confidential, proprietary, and the exclusive property of RWC Group. Any unauthorized review, use, disclosure, or distribution is prohibited.
