Customer Experience Specialist Description Job Title: Customer Experience Specialist
Department: Customer Experience
Reports To: Customer Experience Team Lead
Compensation: $22.96/hour (estimated $47,940.48) TRS
Classification: Non-Classified Status: Full-Time, Non-Exempt
Summary: The Customer Experience Specialist will be responsible for front-line customer service to visitors of the building at which the specialist is housed, answering phone calls, providing support to the live chat functionality of the EPIC website, and assisting with projects as needed. Essential Duties and Responsibilities include the following. Other duties may be assigned. Front-line Customer Service: Provide courteous and knowledgeable assistance to visitors within the assigned building, ensuring a positive guest experience. Tier One Support: Respond promptly and effectively to inquiries received through phone calls, email, and the live chat feature on the Epic website, utilizing expertise in the designated specialty to address customer needs. Specialty Knowledge: Demonstrate a proficient understanding of the assigned team specialty, staying up-to-date on advancements to deliver accurate and timely support. Project Assistance: Collaborate with team members to contribute to various projects and initiatives as needed, demonstrating flexibility and a willingness to adapt to evolving priorities. Special Projects: Participate in special projects as assigned by management, leveraging skills and expertise to contribute to the successful execution of organizational objectives. Location Flexibility: Be prepared to fill in at alternate locations as required, demonstrating flexibility and a commitment to supporting organizational needs across different settings.
Supervisory Responsibilities: No supervisory responsibilities Education and/or Experience High School Diploma or GED required. Associate’s degree preferred Previous administrative support and/or receptionist and office management experience required Qualifications Effective Communication: Strong listening skills, adept at addressing concerns and objections. Proactive Work Ethic: Capable of managing multiple tasks in a fast-paced environment. Customer Rapport: Quickly builds rapport with customers over the phone. Software Proficiency: Quick to learn and navigate new software. Attention to Detail: Meticulous and reliable with strong follow-through. Conflict Resolution: Skilled in resolving issues diplomatically. Passion for Education: Committed to the mission of school choice. Confidentiality Compliance: Maintains professional confidentiality and FERPA compliance.
Bilingual Preferred: both verbal and written. Language Skills Ability to read, analyze and interpret internal communications as well as legal documents. Must be able to communicate effectively with district staff, families and students both verbally and in writing, responding to common inquiries and/or requests for assistance. Mathematical Skills Basic math skills required Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Computer Skills To perform this job successfully, an individual should have computer proficiency in Microsoft Office and the Google Suite with the ability to manage multiple computer screens. Must have a high aptitude to learn new software as necessary for the business operations of the school. Certificates, Licenses, Registrations Current driver's license Valid car insurance Other Qualifications Must be able to pass a state-mandated background check after a conditional offer of employment is made Must have favorable employment references Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position reports to an Epic microsite based in Tulsa, OK. The noise level is quiet to moderately loud (when students are present) Epic Charter Schools is an Equal Opportunity Employer. For reasonable accommodations of a disability during the hiring process, please email [email protected]. Someone will call you to discuss further. Shift Type Full-Time Salary Range Salary Code Per Year Position Type Operations External Job Application Operations Internal Job Application Operations Job Specific -- Page 3 of 3 Questionnaire Location Tulsa Office Posting Status Active Minimum Qualifications Screening SchoolSpring Job Categories -- Job Type Not provided Grade Level(s) Not applicable Degree Preferred Not applicable ("Degree Preferred" will not appear on job posting) Experience Preferred No experience required Work Eligibility Citizenship, residency or work visa required Employment Start Date Start Immediately
Pay: $47,900.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
