Dedicated to serving northeast Oklahoma’s bone, joint, and muscle needs, our specialty-trained doctors at Advanced Orthopedics of Oklahoma deliver the expert, compassionate care needed to heal, recover, and advance.
We proudly offer the highest level of comprehensive care for a variety of musculoskeletal concerns, from chronic pain to acute injuries, to area residents throughout Tulsa, Claremore, Bixby, McAlester, and the surrounding areas.
Job Summary: The Medical Collections Lead will be responsible for overseeing all aspects of medical collections within the organization. This role ensures compliance with applicable rules and regulations, coordinates with collection agencies on new accounts, and provides daily supervision of outstanding accounts receivable (A/R). The lead will also be responsible for assigning and managing collection tasks to ensure timely resolution of delinquent accounts.
Essential Functions and Responsibilities:
- Regulatory Compliance: Ensure adherence to all federal, state, and organizational policies and regulations related to medical collections.
- Agency Coordination: Notify and coordinate with collection agencies for new accounts, ensuring proper documentation and follow-up.
- Daily Supervision: Monitor and supervise outstanding A/R daily, tracking delinquency rates and collection progress.
- Task Assignment: Assign collection tasks to team members, providing guidance and oversight to meet collection goals.
- Reporting & Documentation: Maintain accurate records of all collection activities, including correspondence, follow-ups, and results.
- Problem Resolution: Address complex or high-value accounts, escalating as necessary to ensure compliance and recovery.
- Process Improvement: Identify inefficiencies in the collections process and recommend improvements to enhance recovery rates and compliance.
- Performs other duties as assigned.
Education:
- High School Diploma or equivalent
Work Experience:
- Three (3) to five (5) years previous collections experience.
- Three (3) to five (5) years previous financial counseling experience.
Licensure, Registration and/or Certification: N/A
Knowledge, Skills, and Abilities:
- Knowledge of government and other third-party payor requirements and policies.
- Ability to examine documents for accuracy and completeness.
- Knowledge of medical billing and collection practices.
- Knowledge of basic medical coding and terminology.
- Knowledge of grammar, spelling, and punctuation.
- Experience with computer, fax, calculator, and copier.
- Ability to read, understand and follow oral and written instructions.
- Ability to communicate professionally, clearly, and courteously with patients, co-workers, and others.
- Ability to establish and maintain effective working relationships with physicians, staff, and the public.
- Ability to sort and organize materials.
- Ability to write legibly.
- Ability to exercise initiative, problem solving and decision making.
Supervisory Responsibilities: None.
Working Conditions:
- Work is performed in a medical office setting.
- May be exposed to communicable diseases, toxic substances, ionizing radiation, medical preparations, biohazards, bodily fluids, and other conditions common to a clinic setting.
- Involves frequent contact with staff and the public.
- Contact involves dealing with sick persons.
- Interaction with others may be constant and interruptive.
- Work may be stressful at times.
- May involve dealing with angry or upset individuals.
- May periodically work outside of normal work hours.
Physical Requirements:
- Requires sitting for long periods of time, standing.
- Requires viewing computer screen and typing for long periods.
- Requires normal physical strength to exert up to 30 pounds of force occasionally and or up to 10 pounds of force frequently to move objects.
- Requires normal physical agility, which includes stooping, bending, and stretching to access files and supplies.
- Requires normal concentration regarding complexity and timeliness of decision making.
- Requires normal memory, taking into consideration the amount and type of information involved.
- Average visual acuity necessary to prepare or review documents or operate equipment.
- Ability to speak, frequently conveying detailed or important information or ideas accurately.
- Ability to hear normal speech, both in person and on the telephone.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- What is your salary expectation?
- Please list the EMR/EHR systems you are familiar with.
Experience:
- Surgery Benefits: 1 year (Preferred)
- Insurance verification: 1 year (Preferred)
- Medical billing: 1 year (Preferred)
- Accounts Receivable (AR): 1 year (Preferred)
- Medical collection: 1 year (Preferred)
Work Location: In person
