Patient Services Specialist
American Oncology Network, Inc. —Olympia, WA
- $18.09 - $30.14 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
8d
Community Manager - Traveling - Southern WA *LIHTC AND HUD EXP REQ*
Cambridge Management, Inc. —Olympia, WA
- $32 an hour
- Weekends as needed
- Background check
- Computer literacy
- Writing skills
- AD&D insurance
- Paid holidays
Quick Apply
Community Manager - FOG *LIHTC EXP Required*
Cambridge Management, Inc. —Lacey, WA
- $28 - $30 an hour
- Weekends as needed
- Background check
- Computer literacy
- Writing skills
- AD&D insurance
- Paid holidays
Quick Apply
Community Manager - OHT,OW,OW2
Cambridge Management, Inc. —Tacoma, WA
- $28 - $30 an hour
- Weekends as needed
- Background check
- Computer literacy
- Writing skills
- AD&D insurance
- Paid holidays
Quick Apply
Community Manager - Traveling - Tacoma Area *LIHTC AND HUD EXP REQ*
Cambridge Management, Inc. —Tacoma, WA
- $32 an hour
- Weekends as needed
- Background check
- Computer literacy
- Writing skills
- AD&D insurance
- Paid holidays
Quick Apply
Site Supervisor (Tuesday - Saturday) - Olympia Area
Redwood Family Care Network —Olympia, WA
- $30 an hour
- Full-time
- Background check
- CPR Certification
- RN License
- Health savings account
- AD&D insurance
Quick Apply
Senior Accountant (076)
Great Rivers Behavioral Health Administrative Services Organization —Centralia, WA
- $35 - $53 an hour
- Extended hours
- CPA
- Customer service
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Service Representative - Eyewash/WaterBreak
Cintas —Olympia, WA
- $45,000 - $75,000 a year
- Full-time
- High school diploma or GED
- Driver's License
- Bachelor's degree
- Profit sharing
- AD&D insurance
Customer Service Representative - $22-$24 - no weekends
Murray's Group - CARSTAR/Fix —Tacoma, WA
- $22 - $24 an hour
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Real Estate Portfolio Specialist - REMOTE
Ryder System —Olympia, WA
- $50,000 - $65,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Mid-level
- 3 years
- Disability insurance
- Health insurance
1d
Wellness Court Coordinator
Nisqually Indian Tribe —Olympia, WA
- From $32.69 an hour
- Full-time
- Writing skills
- Pass drug screening
- Research
- Paid holidays
- Disability insurance
Quick Apply
3d
Route Driver Service Representative
Mini Melts of America Inc —Tumwater, WA
- $20 an hour
- Part-time
- Clean driving record
- Customer service
- Pass drug screening
- Flexible schedule
Quick Apply
Receptionist - ONC
Sea Mar Community Health Centers —Olympia, WA
- $20.76 an hour
- Part-time
- Spanish
- Current TB test
- Word processing
- COVID-19 protective measures
- Paid holidays
Peer Services Specialist - Supported Employment
Peer Washington —Olympia, WA
- $22.07 - $24.18 an hour
- Full-time
- Background check
- Addiction Medicine
- Military
- Mileage reimbursement
- AD&D insurance
Quick Apply
10d
Customer Care Supervisor
DCC Propane, LLC —DuPont, WA
- $28 - $30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Receptionist
Sea Mar Community Health Centers —Olympia, WA
- $20.76 an hour
- Full-time
- Spanish
- Current TB test
- Word processing
- COVID-19 protective measures
- Paid holidays
Student Engagement - Program Supervisor
State of Washington Office of Superintendent of Public Instruction —Olympia, WA
- $82,847 - $97,050 a year
- Full-time
- Hybrid work
- School experience
- Mid-level
- Office
- Dental insurance
- Work from home
2d
Phlebotomy Trainee
Labcorp —Olympia, WA
- $21.32 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Clinic
- Employee stock purchase plan
- Disability insurance
2d
Senior Manager Finance - REMOTE
Ryder System —Olympia, WA
- $130,000 - $140,000 a year
- Remote
- Finance
- Bachelor's degree
- Travel
- Disability insurance
- Health insurance
17h
NWITC Intake Coordinator
SQUAXIN ISLAND TRIBE —Shelton, WA
- $24.28 an hour
- Email
- Microsoft Excel
- Microsoft Outlook
- Current TB test
Quick Apply
14d

I want to receive the latest job alert for collections representative in tumwater wa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

collections representative jobs near tumwater wa

Patient Services Specialist

American Oncology Network, Inc. -
Olympia, WA

Quick Apply

Job Details

Full-time
$18.09 - $30.14 an hour
8 days ago

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
High school diploma or GED

Full Job Description

Location:

Vista Oncology

Pay Range:

$18.09 - $30.14

Position Summary:

The Patient Services Specialist (PSS) provides high-quality front-end patient support by managing patient intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional customer service. Responsibilities may vary by office size, layout, and staffing model, with cross-coverage across functional stations as needed.

Key Performance Areas:

KPA 1 – Patient Intake, Registration & Customer Experience

Greet patients and caregivers professionally to create a welcoming, supportive environment.
Accurately check in patients according to clinic policy, verify identity per AON Patient I.D. standards, and document arrival status and location in the EMR.
Verify, update, and maintain patient demographic information at required intervals.
Collect, document, and post patient payments and co-pays; issue receipts and notify Financial Counselor when payment cannot be made.
Ensure completion of required patient forms and medical history documentation.
Respond promptly and courteously to inbound calls; route calls or document messages accurately within the EMR.

KPA 2 – Scheduling, Physician Support & Communication

Schedule and manage patient appointments, including new patients, follow-ups, treatments, referrals, outside testing, and hospital admissions per physician orders.
Maintain physician schedules in alignment with preferences, capacity limits, and clinic policies; proactively resolve scheduling conflicts.
Coordinate physician requests related to schedule changes, meetings, vacations, conferences, and drug representative visits.
Assign new patients to appropriate clinicians per office guidelines and maintain accurate assignment records.
Contact patients regarding missed appointments, document outreach efforts, and reschedule as appropriate.
Accurately document and relay hospital consults, messages, and urgent information to physicians and designated care team members.
Manage answering service activation/deactivation and retrieve messages in accordance with clinic hours and emergency call policies.

KPA 3 – Medical Records & Documentation Management

Create, maintain, and update patient charts in the EMR and billing systems for new, follow-up, and hospital consult patients.
Assemble and verify new patient and hospital follow-up records; obtain missing documentation from referring providers, facilities, or labs.
Process, file, and distribute faxes, mail, courier deliveries, and electronic documents accurately and timely.
Respond to medical record requests from patients, providers, and authorized third parties in accordance with policy and HIPAA requirements.
Support legal and subpoena-related chart requests by coordinating with corporate and external vendors as required.
Maintain EMR, fax servers, and document management systems with attention to accuracy, completeness, and proper categorization.
Verify patient identifiers prior to filing records and resolve misfiled documentation promptly.

KPA 4 – Financial Transactions & Daily Reconciliation

Collect and post all forms of patient payments accurately; log transactions in required systems and reports.
Prepare daily close documentation, deposits, and trial closes in accordance with AON and clinic protocols.
Balance cash drawers and handle funds according to established procedures.
Notify Financial Counselors of insurance changes, STAT scheduling needs, or hospital admissions impacting billing or collections.
Distribute reports, schedules, and documentation to appropriate departments, including EDI and Business Office, per protocol.

KPA 5 – Compliance, Team Support & Operational Flexibility

Comply with all federal, state, and local regulations related to patient care, privacy, billing, safety, and records retention.
Adhere to all AON policies, procedures, IT standards, and disaster recovery requirements.
Perform duties across Patient Services stations (Check-In, Check-Out, Medical Records, Fax Server) as trained and assigned.
Provide coverage for absences, lunches, vacations, and staffing needs across locations.
Assist with training and onboarding of new Patient Services staff.
Maintain organized workspaces, safeguard equipment, and ensure confidentiality of patient and employee information.
Support multi-site operations and work at alternate AON locations as business needs require.

Required Qualifications:

Education: High School Diploma; Associates degree preferred

Experience:

Minimum of one (1) year experience in a healthcare setting; physician office experience preferred
Demonstrated customer service focus with strong attention to detail and multitasking ability

Skills and Competencies:

Strong interpersonal and communication skills with diverse populations
Critical thinking, problem-solving, and organizational skills
Ability to manage competing priorities in a fast-paced, multi-site environment
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Travel: 0%

#AONA

#LI-ONSITE

Quick Apply

Refine Your Search

collections representative jobs in tumwater wa

Patient Services Specialist

Community Manager - Traveling - Southern WA LIHTC AND HUD EXP REQ

Community Manager - FOG LIHTC EXP Required

Community Manager - OHT,OW,OW2

Community Manager - Traveling - Tacoma Area LIHTC AND HUD EXP REQ

Site Supervisor (Tuesday - Saturday) - Olympia Area

Senior Accountant (076)

Service Representative - Eyewash/WaterBreak

Customer Service Representative - $22-$24 - no weekends

Real Estate Portfolio Specialist - REMOTE

Wellness Court Coordinator

Route Driver Service Representative

Receptionist - ONC

Peer Services Specialist - Supported Employment

Customer Care Supervisor

Receptionist

Student Engagement - Program Supervisor

Phlebotomy Trainee

Senior Manager Finance - REMOTE

NWITC Intake Coordinator

I want to receive the latest job alert for collections representative in tumwater wa

Related Searches

Explore jobs in more locations

Position Summary:

Key Performance Areas:

Required Qualifications:

Job Seeker Tools

Employer Tools

Browse

Stay Connected