Top 26 Help desk Jobs in Tupelo, Ms

Support Center Technician
Renasant Bank —Tupelo, MS
- Computer science
- Microsoft Excel
- Microsoft Outlook
7d
Computer Hardware and Software Technician
Foresight IT Solutions, LLC —Tupelo, MS
- $24,000 - $42,000 a year
- Contract
- Mid-level
- Microsoft Office
- Driver's License
- Flexible schedule
Quick Apply
Field Services Specialist - Mississippi / Louisiana Area
NRT Technology Corp. —Mississippi
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Service Technician -- Tupelo, MS
ServicePoint —Tupelo, MS
- $26 - $27 an hour
- Temporary
- Background check
- Mid-level
- 3 years
- Professional development assistance
Quick Apply
EPIC Educator, ITS Clinical Systems Operations
North Mississippi Medical Center —Tupelo, MS
- Full-time
- Classroom
- Public speaking
- Mid-level
- 403(b) matching
- Disability insurance
IT Support Manager
Liebherr USA Co. —Tupelo, MS
- Online Application
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Tupelo, MS
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Major Incident Manager III
Jack Henry & Associates —United States
- $65,900 - $85,000 a year
- Full-time
- Remote
- Bachelor of Science
- Analysis skills
- Bachelor's degree
1d

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Field Services Specialist - Mississippi / Louisiana Area
NRT Technology Corp. —Mississippi
Responsibilities of this individual entail hardware/software technical support, installation, troubleshooting, and training of the NRT solution for customers.
Quick Apply
Support Center Technician
Renasant Bank —Tupelo, MS
The Support Center Technician is responsible for providing technical hardware, software, and network problem resolution to all organizational users by…
7d

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Store Technology Support - POS
Proteam Solutions Inc. —Columbus, OH
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
$20 - $21 an hour
Quick Apply

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Support Center Technician

Renasant Bank -
Tupelo, MS

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Job Details

7 days ago

Qualifications

Confidential information handling
Writing skills
High school diploma or GED
Computer hardware
Vendor communication

Full Job Description

Overview

The Support Center Technician is responsible for providing technical hardware, software, and network problem resolution to all organizational users by performing question/problem diagnosis and guiding users through step-by-step solutions; clearly communicating technical solutions in a user-friendly professional matter; providing one-on-one end-user training as needed; troubleshooting network printer problems; and assisting other teams in the Information Technology department as needed. The Support Center Technician fields all Support Center calls from the organizational user base and creates the initial record of the request; resolves all Level One end-user problems over the phone; passes all Level Two requests on to appropriate support personnel; and contacts third-party vendors for warranty service repair.

RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER

Responsibilities

Identify, diagnose and resolve Level One problems for users of the organizational network, including computer hardware and software, desk phones, mobile devices, copiers, printers and receipt printers
Provide one-on-one end-user problem resolution over the phone for approved hardware and software
Assist the Support Center Supervisor with asset tagging and tracking as needed
Assist the Asset Allocation Team in the delivery, set up and configuration of end-user PC desktop hardware, software and peripherals
Diagnose and resolve end-user printer, copier, PC hardware, software, phone, mobile device, email, Internet, remote access and LAN access problems
Administer password resets for Active Directory, Voicemail, mobile devices and approved organizational software and applications
Participate in after-hours support
Perform other related duties as assigned

Qualifications

High school diploma or equivalent required; Bachelor’s degree in Computer Science or related field is preferred (or additional years of directly related experience, above the minimum, will be considered)
Working knowledge of information system technologies, network, and computer security practices
Proficient in Microsoft Office suite of products including Outlook, Word and Excel
Working knowledge of practices and procedures of repairing computers, peripheral devices, cabling and telecommunications equipment
General knowledge of hazards and acceptable safety standard
Analyze, install and maintain computer systems and related equipment
Must be able to prioritize and plan work activities as to use time efficiently
Good verbal and written communication skills
Ability and confidence in working with internal staff, management, third party vendors, auditors and bank regulators

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank’s professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank’s employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word “May”.

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.

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help desk jobs in tupelo, ms

Support Center Technician

Computer Hardware and Software Technician

Field Services Specialist - Mississippi / Louisiana Area

Service Technician -- Tupelo, MS

EPIC Educator, ITS Clinical Systems Operations

IT Support Manager

Seasonal, Operations Technical Specialist (Part Time)

Major Incident Manager III

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