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Helpdesk Analyst

NHS Management -
Tuscaloosa, AL

Quick Apply

Job Details

Full-time
10 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

High school diploma or GED

Full Job Description

Helpdesk Analyst I

NHS Management, LLC | Corporate IT | Location: [Corporate Office — City, State] Employment Type: Full-Time | Schedule: [e.g., Monday–Friday, 8:00 AM–5:00 PM, with rotating on-call]

About NHS Management

NHS Management, LLC is a family-owned skilled nursing and long-term care operator supporting 44 facilities across Alabama, Arkansas, and Florida. Our Corporate IT team keeps the technology behind patient care, clinical operations, and business functions running reliably — every ticket we close helps a facility keep doing its job.

The Role

We're looking for a Helpdesk Analyst I to serve as the first point of contact for technology issues across our corporate office and 42 facilities. You'll troubleshoot hardware, software, and connectivity issues, support end users by phone/email/ticketing system, and escalate complex issues to Tier 2/3 as needed. This is a great entry point into healthcare IT for someone who's naturally curious, methodical, and calm under pressure — clinical staff need their systems working now, and you'll be the person who makes that happen.

What You'll Do

Serve as first-line support for incoming IT tickets, calls, and emails from corporate staff and facility-based users
Diagnose and resolve hardware, software, printer, and network connectivity issues (in person, remote, and via phone)
Set up and configure workstations, laptops, mobile devices, and peripherals for new hires and staff transfers
Manage user account provisioning/deprovisioning (Active Directory, email, EHR/clinical systems access) following documented procedures
Document all work in the ticketing system with clear, accurate notes for tracking and knowledge-base purposes
Escalate unresolved or complex issues to Tier 2/3 support or appropriate vendor with complete diagnostic detail
Maintain and update IT asset inventory records
Follow HIPAA and company data-security policies in all support activities
Provide basic support for common software (Microsoft 365, EHR/clinical applications, timekeeping systems)
Participate in a rotating on-call/after-hours support schedule as needed

What You Bring

High school diploma or equivalent required; Associate's degree in IT or related field, or equivalent hands-on experience, preferred
0–2 years of helpdesk, desktop support, or customer service experience (healthcare or multi-site environment a plus)
Working knowledge of Windows OS, Microsoft 365, and basic networking concepts (IP, DNS, VPN)
Strong troubleshooting instincts and the discipline to document your work
Clear, patient communication style — you can walk a non-technical user through a fix without making them feel dumb
Comfortable prioritizing multiple tickets across urgency levels in a fast-paced environment
A+ certification or similar (CompTIA, ITIL Foundations) a plus, not required
Ability to lift/move IT equipment (up to 40 lbs) and travel occasionally to facility locations if needed

Why NHS Management

Stable, growing, family-owned company with a clear mission: supporting the people who care for our residents
Real path for growth — our IT team promotes from within, and this role is a direct pipeline to Tier 2/3, systems administration, and analytics-focused positions
Competitive pay and benefits (medical/dental/vision, 401(k), PTO)
Work that has a visible, immediate impact — you're not just closing tickets, you're keeping care teams running

We offer the following benefits for you and your family:

Competitive Wages
Elite Low Cost Gold Plan Blue Cross Blue Shield Health Insurance
Dental Insurance, Life Insurance, Vision Insurance
401K with company match
Paid Holidays and Paid Vacation

Quick Apply

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