Helpdesk Analyst
NHS Management —Tuscaloosa, AL
- Full-time
- HIPAA
- Office
- Windows
- Paid holidays
- Health insurance
Quick Apply
6d
Help Desk Specialist
Federal Working Group —Tuscaloosa, AL
- Full-time
- Computer science
- Computer Science
- Mid-level

Related jobs to explore

Based on your search for remote help desk

Tier 2/3 Technical Support - MSP
Evolv I.T. —Birmingham, AL
Include a short paragraph in your application answering this:*. As a *Tier 2/3 Service Desk Technician* at Evolv I.T., you’ll own complex escalations, solve…
$50,000 - $65,000 a year
Quick Apply
Help Desk Specialist
Federal Working Group —Tuscaloosa, AL
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience. Provide first-level technical support to end-users…

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
Quick Apply
IT Helpdesk Support
American Freight Management Company —Dublin, OH
Bachelor’s degree in computer science, Information Technology, or a related field is preferred, but not required. Strong problem-solving and analytical skills.
$17 - $25 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for remote help desk in tuscaloosa al

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

remote help desk jobs near tuscaloosa al

It Help Desk jobs in Richmond, VA

Help Desk Analyst jobs in Silver Spring, MD

Help Desk Analyst jobs in Bellevue, WA

Help Desk Entry Level jobs in Ashburn, VA

Gym Front Desk jobs in Philadelphia, PA

Help Desk Analyst jobs in Phoenix, AZ

Help Desk Analyst jobs in San Antonio, TX

Helpdesk Analyst

NHS Management -
Tuscaloosa, AL

Quick Apply

Job Details

Full-time
6 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

High school diploma or GED

Full Job Description

Helpdesk Analyst I

NHS Management, LLC | Corporate IT | Location: [Corporate Office — City, State] Employment Type: Full-Time | Schedule: [e.g., Monday–Friday, 8:00 AM–5:00 PM, with rotating on-call]

About NHS Management

NHS Management, LLC is a family-owned skilled nursing and long-term care operator supporting 44 facilities across Alabama, Arkansas, and Florida. Our Corporate IT team keeps the technology behind patient care, clinical operations, and business functions running reliably — every ticket we close helps a facility keep doing its job.

The Role

We're looking for a Helpdesk Analyst I to serve as the first point of contact for technology issues across our corporate office and 42 facilities. You'll troubleshoot hardware, software, and connectivity issues, support end users by phone/email/ticketing system, and escalate complex issues to Tier 2/3 as needed. This is a great entry point into healthcare IT for someone who's naturally curious, methodical, and calm under pressure — clinical staff need their systems working now, and you'll be the person who makes that happen.

What You'll Do

Serve as first-line support for incoming IT tickets, calls, and emails from corporate staff and facility-based users
Diagnose and resolve hardware, software, printer, and network connectivity issues (in person, remote, and via phone)
Set up and configure workstations, laptops, mobile devices, and peripherals for new hires and staff transfers
Manage user account provisioning/deprovisioning (Active Directory, email, EHR/clinical systems access) following documented procedures
Document all work in the ticketing system with clear, accurate notes for tracking and knowledge-base purposes
Escalate unresolved or complex issues to Tier 2/3 support or appropriate vendor with complete diagnostic detail
Maintain and update IT asset inventory records
Follow HIPAA and company data-security policies in all support activities
Provide basic support for common software (Microsoft 365, EHR/clinical applications, timekeeping systems)
Participate in a rotating on-call/after-hours support schedule as needed

What You Bring

High school diploma or equivalent required; Associate's degree in IT or related field, or equivalent hands-on experience, preferred
0–2 years of helpdesk, desktop support, or customer service experience (healthcare or multi-site environment a plus)
Working knowledge of Windows OS, Microsoft 365, and basic networking concepts (IP, DNS, VPN)
Strong troubleshooting instincts and the discipline to document your work
Clear, patient communication style — you can walk a non-technical user through a fix without making them feel dumb
Comfortable prioritizing multiple tickets across urgency levels in a fast-paced environment
A+ certification or similar (CompTIA, ITIL Foundations) a plus, not required
Ability to lift/move IT equipment (up to 40 lbs) and travel occasionally to facility locations if needed

Why NHS Management

Stable, growing, family-owned company with a clear mission: supporting the people who care for our residents
Real path for growth — our IT team promotes from within, and this role is a direct pipeline to Tier 2/3, systems administration, and analytics-focused positions
Competitive pay and benefits (medical/dental/vision, 401(k), PTO)
Work that has a visible, immediate impact — you're not just closing tickets, you're keeping care teams running

We offer the following benefits for you and your family:

Competitive Wages
Elite Low Cost Gold Plan Blue Cross Blue Shield Health Insurance
Dental Insurance, Life Insurance, Vision Insurance
401K with company match
Paid Holidays and Paid Vacation

Quick Apply

Refine Your Search

remote help desk jobs in tuscaloosa al

Helpdesk Analyst

Help Desk Specialist