Top 13 Retail support specialist Jobs in Ukiah, Ca

Retail Support Specialist
DSI Systems —Ukiah, CA
- From $26 an hour
- Weekends as needed
- Mid-level
- Communication skills
- Profit sharing
- Paid training
Quick Apply
Sales Specialist - Seasonal - Ukiah
FRIEDMANS HOME IMPROVEMENT —Ukiah, CA
- $16.90 - $21.19 an hour
- Seasonal
- Microsoft Excel
- Microsoft Outlook
- Forklift
- 401(k)
- Tuition reimbursement
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Parts Specialist
O'Reilly Automotive Stores —Ukiah, CA
- $16.50 - $24.50 an hour
- ASE Certification
- Merchandising
- Cleaning
- Employee stock purchase plan
- Health insurance
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Assistant Store Manager
O'Reilly Automotive Stores —Ukiah, CA
- $16.50 - $24.50 an hour
- Weekends as needed
- ASE Certification
- Merchandising
- Mid-level
- Employee stock purchase plan
- Health insurance
Quick Apply

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Wireless Retail Store Manager
Blue Link Wireless an Authorized Retailer of AT&T —Windsor, CA
Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor. 18 years of age or older.
$24 - $30 an hour
Quick Apply
7d
Brand Marketing Merchandiser
Reyes Beverage Group —Ukiah, CA
Must have reliable automobile transportation, a valid driver’s license, and auto insurance coverage at least to the minimum amount specified by the Company and…
From $24 an hour
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9d

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Driver Lead
ODP Business Solutions —Columbus, OH
Assist management with route design, balancing and dispatch, including training and follow up of driver and vehicle safety as well as State and Federal…
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Visual Specialist
Designer Brands Inc. —Columbus, OH
Partners with field communications to make sure documents are posted accurately and on schedule for weekly, monthly and ad hoc deliverables.

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Retail Support Specialist

DSI Systems
Ukiah, CA

Quick Apply

Job Details

Full-time
From $26 an hour

Benefits

Profit sharing
Paid training
Health insurance
Dental insurance
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Customer communication

Full Job Description

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

Customer Support

Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
Troubleshoot wireless devices, network issues, and feature functionality.
Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Retail Partner Support

Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Work Environment & Schedule Expectations

This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.

Operational Excellence

Navigate multiple systems simultaneously while engaging with customers in real time.
Document all interactions thoroughly and accurately.
Adhere to company policies, compliance requirements, and privacy standards.
Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
Execute and maintain approved planograms for mobile devices and signage
Maintain inventory accuracy for display devices and fixtures
Add, remove, and reposition phones, fixtures, and promotional material per planogram updates

Collaboration & Communication

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
Share insights on recurring issues to improve processes and customer experience.
Maintain a positive, professional demeanor during all interactions.

Requirements

Required Skills & Qualifications

Strong customer service and communication skills.
Ability to handle high-stress or escalated situations with professionalism.
Proficient in multitasking and navigating complex systems.
Detail-oriented with strong problem-solving abilities.
Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Preferred Qualifications

Experience in wireless communications, retail customer service, or technical support
Previous call center or retail support experience is a plus.

What We Offer

Competitive starting pay of $26 per hour!
Comprehensive training and development programs
A supportive and engaging team environment
Opportunities for career growth and advancement

Benefits

Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
401k Plan with employer matching after one year of employment
Paid vacation, personal/sick days, and bereavement time after 90 days
Employee Profit Sharing Program
50% AT&T wireless discount
Paid training
Advancement opportunities, we prefer to promote from within!

Quick Apply

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retail support specialist jobs in ukiah, ca

Retail Support Specialist

Sales Specialist - Seasonal - Ukiah

Parts Specialist

Assistant Store Manager

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