Top 33 Inbound call center Jobs in Umatilla, Or

Call Center Representative
AAA Washington —Kennewick, WA
- $18.78 - $21.58 an hour
- Temporary
- Hybrid work
- Writing skills
- High school diploma or GED
- 1 year
- Paid training
- Work from home
2d
Call Center Representative (Behavioral Health)
Prosser Memorial Health —Benton City, WA
- $20.87 - $30.19 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
- Dental insurance
- Vision insurance
5d
Customer Service Insurance Agent
Brock Thornton Benefits LLC —Kennewick, WA
- $60,000 - $90,000 a year
- Part-time
- Hybrid work
- Background check
- HIPAA
- Mid-level
- Work from home
- Flexible schedule
Quick Apply
12d
Customer Service Representative
Campbell & Company —Pasco, WA
- $18.50 - $19.50 an hour
- Full-time
- Background check
- Customer service
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Retail Associate / Customer Service Representative
JK Boots —Kennewick, WA
- From $20 an hour
- Full-time
- Background check
- Writing skills
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply

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Call Center Representative
AAA Washington —Kennewick, WA
This role is responsible for providing customer service and technical assistance to resolve customer needs as part of our inbound call center team.
$18.78 - $21.58 an hour
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Call Center Representative

AAA Washington -
Kennewick, WA

Apply Now

Job Details

Temporary | Full-time
$18.78 - $21.58 an hour
2 days ago

Benefits

Paid training
Work from home

Qualifications

Customer communication
Employee relationship building
High school diploma or GED

Full Job Description

CALL CENTER REPRESENTATIVE

This is a temporary position with the opportunity to become permanent.

WHAT YOU’LL DO:

This role is responsible for providing customer service and technical assistance to resolve customer needs as part of our inbound call center team. Our CSRs serve as the first point of contact for AAA members, delivering exceptional service and support with a primary focus on Emergency Roadside Service (ERS), membership assistance, account support, and member retention.

This remote position begins as a temporary assignment from September 14 through November 30 and provides an opportunity for conversion to a regular full time position based on business needs, attendance, performance, quality, and overall contribution. This is an excellent opportunity for candidates looking to establish a long-term career with AAA Washington while gaining valuable experience in a fast-paced, member-focused environment.

For the eight-week training period the work schedule will include only shifts between 8:00 a.m. and 6:00 p.m. Attendance during training is required for successful on-boarding into the role. After completing training, the role will have various shift times, with some ending as late as 11:30 p.m. The typical work schedule is for 5 consecutive days each week, with two consecutive days off and may include weekends and holidays.

WHO WE ARE:

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we’ve served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.

WHY YOU’LL LOVE WORKING AT AAA WASHINGTON:

You’ll play an important role in bringing AAA Washington’s spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

ESSENTIAL DUTIES/RESPONSIBILITIES:

Responsible for analyzing customer requests and determining if request is eligible based on customer account.
Identify member needs and provide efficient, professional service while providing a resolution.
Perform basic troubleshooting for member's online accounts and technical issues.
Utilize customer service standards and membership policies while meeting productivity expectations.
Perform retention activities and identify opportunities to enhance member value.
Escalate complex customer issues to leadership as appropriate.
Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values.

SUPERVISORY RESPONSIBILITIES:

None

MINIMUM QUALIFICATIONS:

High School diploma or GED
1+ year experience in customer service role
Ability to work a flexible schedule, including evenings and weekends
Strong attendance and dependability record
Ability to work in a remote environment with reliable internet service

PREFERRED QUALIFICATIONS:

Previous experience working in a call center
Experience supporting customers in a high-volume environment
Experience handling emergency or time-sensitive situations
Membership service or retention experience

KNOWLEDGE, SKILLS, ABILITIES:

Proficiency in Microsoft Office and internet-based applications.
Ability to understand Washington road systems and read maps.
Knowledgeable of de-escalation techniques, such as empathy and compassion, to meet the needs of members in times of stress.
Ability to adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, and simultaneous demands.
Ability to communicate clearly and professionally both verbally and in writing, including effective use of listening skills.
Skilled in working independently, prioritizing assignments, and following through on assignments with minimal direction.
Ability to make timely and sound decisions and convey the necessary authority and confidence in all interactions.
Ability to notice discrepancies and inconsistencies in available information.
Ability to establish and maintain cooperative working relationships.
Skilled in establishing rapport and gaining the trust of others.

SALARY:

The pay range for this position is $18.78 - $21.58 per hour.

BENEFITS WE OFFER:

Free Premier RV AAA Washington Membership
Paid training
Remote work
Career development and advancement potential

WORK ENVIRONMENT & PHYSICAL DEMANDS:

Work from home with scheduled breaks.
The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.

OTHER:

Equipment used: Computer and various virtual technologies
Travel: Rarely Travel
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

DISCLAIMER:

Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply Now

Refine Your Search

inbound call center jobs in umatilla, or

Call Center Representative

Call Center Representative (Behavioral Health)

Customer Service Insurance Agent

Customer Service Representative

Retail Associate / Customer Service Representative

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