Top 2 Veterinary practice manager & customer care coordinator Jobs in Union, Mo

Veterinary Practice Manager & Customer Care Coordinator
Union Veterinary Associates —Union, MO
- $51,000 a year
- Full-time
- Inventory management
- Mid-level
- Administrative experience
- Continuing education credits
- Paid time off
Quick Apply
13d
Veterinary Practice Manager
Veterinary Practice Partners —Wildwood, MO
- $60,000 - $90,000 a year
- Full-time
- Inventory management
- Mid-level
- Recruiting
- Health insurance
- Dental insurance
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Veterinary Practice Manager & Customer Care Coordinator

Union Veterinary Associates
Union, MO

Quick Apply

Job Details

Full-time
$51,000 a year
13 days ago

Benefits

Continuing education credits
Paid time off
Employee assistance program
Employee discount
Referral program
Paid sick time

Qualifications

Pet care
Practice management
Inventory management
Veterinary experience
Technical support
Veterinary terminology
Veterinary technician experience

Full Job Description

Union Veterinary Associates — Union, MO
Position type: Full-time | On-site
Compensation: $51,000 per year, based on experience

Schedule: Full-time, Monday–Friday, 7:30 AM–5:30 PM, with a light rotating Saturday. Real work-life balance — no overnight shifts, and all major holidays off so you can spend them with your family, not at work.

Bonuses

$500 signing bonus, paid after successful completion of 90 days of employment
Thanksgiving and Christmas holiday bonuses

About the Role

Union Veterinary Associates has cared for pets and livestock in Union, MO (Franklin County) for over 30 years. We're seeking an experienced Veterinary Practice Manager & Customer Care Coordinator to lead day-to-day practice operations and own the client experience end to end.

This role is primarily management and client care, with hands-on clinical support as needed. It's built for a veterinary professional who is comfortable moving between staff coordination, clinic workflow, client communication, and the treatment floor. You'll be central to keeping our operations efficient, our clients confident in us, and our team environment positive.

Key Responsibilities

Practice Management

Oversee daily clinic operations, workflow, and staff scheduling
Coordinate coverage for veterinarians, technicians, and front-desk staff
Support staff onboarding, training, and daily task prioritization
Assist with payroll coordination, PTO tracking, and inventory oversight
Monitor operational and basic financial metrics; support process improvements
Support owner-approved special projects

Customer Care Coordination

Own the client experience from the first phone call through post-visit follow-up
Manage the appointment schedule to reduce wait times, gaps, and no-shows
Oversee appointment confirmations and reminder outreach
Serve as the escalation point for client concerns — resolve issues directly and professionally
Communicate treatment plans, estimates, and payment options clearly, including financing options
Follow up on post-surgical and post-treatment cases, medication refills, and recheck appointments
Coach front-desk staff on phone handling, greeting standards, and client communication
Monitor online reviews and client feedback; surface recurring themes to ownership

Clinical Support (Veterinary Technician, as needed)

Assist veterinarians during exams, diagnostics, treatments, and procedures
Provide safe and humane animal handling and restraint
Administer treatments and medications as directed
Prepare and maintain exam and treatment areas
Accurately document patient care in medical records

Qualifications

Prior experience in a supervisory, practice management, or office administrator role
Strong client communication and conflict-resolution skills
Strong organizational and multitasking ability
Comfortable balancing administrative, client-facing, and clinical responsibilities
Comfortable working in a veterinary practice environment
Familiarity with veterinary practice management software
Previous experience as a Veterinary Technician is a plus
RVT/LVT/CVT credential is a plus

Compensation & Benefits

Base salary: $51,000 per year, based on experience
Signing bonus: $500, paid on the first paycheck following 90 days of continuous employment
Holiday bonuses: Thanksgiving and Christmas bonuses, awarded based on practice performance
Paid time off
Paid sick leave
Veterinary technician certification paid — we cover the cost of your certification
Employee referral bonuses: $100 per vet tech referral, $1,000 per veterinarian referral
Employee pet care discount
Major holidays off

Why Union Veterinary Associates

Family-friendly work environment
Established client base and a tenured, collaborative team

Pay: $51,000.00 per year

Benefits:

Continuing education credits
Employee assistance program
Employee discount
Paid time off

Application Question(s):

What management responsibilities have you directly owned

(e.g., scheduling, payroll coordination, inventory, staff oversight)?

Work Location: In person

Quick Apply

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