Job Title: Quality Director
Classification: Exempt
Department: Quality
Revision Date: July 29, 2026
Reporting Relationships
Reports To: Vice President of Compliance & Quality
Positions Supervised: Quality Assurance Manager
Summary
The Quality Director establishes, leads, and continuously refines agency-wide quality assurance systems across all KIM residential homes and community programs. This position is directly responsible for embedding KIM’s Standards of Excellence—Consistency in Care, Integrity in Operations, and Stability & Growth—into daily operational workflows, staff expectations, and client support environments. The Quality Director works collaboratively with program leadership to ensure that every client receives the same high standard of care, every shift, every day. By combining hands-on site evaluations with transparent, data-driven audit processes, the Quality Director safeguards client safety, drives protocol adherence, and builds the operational foundation needed for sustained agency growth.
Essential Duties and Responsibilities
Standard of Excellence Leadership
- Consistency in Care: Enforce rigorous protocol adherence and precision in support services to guarantee that every client receives the same high standard of care every shift, ensuring safety for clients and professional security for staff.
- Integrity in Operations: Foster a culture of transparency and accountability by demanding absolute clarity in documentation, communication, and compliance.
- Stability & Growth: Strengthen the foundational operations to support full capacity utilization and the long-term vitality of the organization.
- Operationalize the Standard of Excellence across all residential homes, ensuring these core pillars are reflected in training, supervision, and daily work.
- Identify operational barriers quickly and solve them openly, utilizing staff feedback to continuously improve processes.
Core Quality Functions
- Design, implement, and enforce standardized quality assurance protocols across all residential homes to ensure reliability and precision in client support services.
- Direct and conduct regular, unannounced quality assurance evaluations and site inspections in full alignment with KIM standards, WAC guidelines, and DDA expectations.
- Monitor shift-by-shift protocol adherence, identifying variance in service delivery and implementing immediate corrective measures to maintain client safety and staff confidence.
- Collaborate with program managers and training leads to educate employees on how their daily work directly impacts the agency’s quality management framework.
- Serve as the primary resource for root-cause analysis, identifying operational barriers quickly and addressing compliance or care gaps openly.
- Establish clear metrics, control frameworks, and reporting dashboards to evaluate system effectiveness and provide executive leadership with accurate, honest data.
- Ensure all records relating to client intake, quality policies, and regulatory mandates are meticulously maintained and audit-ready.
- Analyze quality trends, site inspection data, and outcome metrics to strengthen KIM’s foundational operations, directly supporting long-term capacity and program vitality.
- Partner with leadership on workflow improvements that streamline client intake, improve responsiveness to guardians and DDA/RCS representatives, and support full occupancy goals.
- Prepare annual program descriptions, quality evaluations, and progress reports to demonstrate service outcomes to external stakeholders and state bodies.
- Directly supervise, mentor, and evaluate the QA Manager, fostering a proactive and supportive team culture.
- Lead internal quality committee meetings and represent KIM professionally during external audits, state examinations, and stakeholder interactions.
- Actively listen and respond promptly to concerns raised by clients, families, guardians, DDA representatives, and direct care staff.
- Reinforce KIM’s core culture, ensuring that the needs, rights, and choices of all supported clients are honored with dignity, respect, and professional ethics.
Education and Experience
- Current criminal background check, cleared by DSHS before working alone, unsupervised with clients.
- High School Diploma or GED required.
- Bachelor’s Degree in Human Services, Healthcare Administration, Social Work, or a related field preferred, but not required.
- An equivalent combination of direct work experience, state regulatory knowledge, and demonstrated leadership may substitute for formal education.
Knowledge, Skills and Abilities
- Language Skills: Excellent reading comprehension and written communication skills required. For example: ability to read, analyze, and interpret documents, reports, technical specifications, governmental regulations, and correspondence. Ability to apply proper grammar, spelling, punctuation, and format to communications. Ability to present information in one-on-one, small group, and large group situations to management and staff.
- Mathematical Skills: Ability to do simple math such as addition, subtraction, multiplication. Know how to handle cash and keep a running balance of cash on hand.
- Reasoning Ability: Ability to solve a wide range of practical problems and deal with a variety of concrete and complex variables; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form; and ability to deal with multiple variables.
- Computer Skills: Ability to operate related computer applications (i.e. word processing and spreadsheet applications), and business equipment including personal computer, copy machine, fax machine, and telephone.
Physical Demands
- Talking: Able to convey detailed or important instructions or ideas accurately, loudly, or quickly.
- Average Hearing: Able to hear average or normal conversations and receive ordinary information.
- Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
- Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.
- Average Visual Abilities: Average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery.
- Physical Strength: Frequently required to sit, stand, and walk and occasionally required to stoop, kneel, crouch, or crawl. Occasionally required to lift and/or move up to 50 lbs.
Your Work Place
Internally, work is normally performed in a climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, and fumes are very limited. Noise level is moderate and may include sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in the normal performance of job duties.
Intent and Function of Job Descriptions
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by management as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
