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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Quality Assurance and Quality Control Manager – JLL
What this job involves: As a Quality Assurance and Quality Control Manager, you'll serve as the critical guardian of service excellence and operational standards across all facilities management operations. This role centers on developing, implementing, and maintaining comprehensive quality systems that ensure JLL delivers consistently outstanding service to our client. You'll lead quality inspections, audits, and assessments across custodial, maintenance, grounds, and campus operations, translating findings into actionable improvement plans that elevate performance.
What your day-to-day will look like:
Conduct regular quality audits and inspections across campus facilities including classrooms, residence halls, dining facilities, laboratories, athletic venues, and common areas to assess cleanliness, safety, maintenance standards, and overall service delivery
Coordinate all Workorder assignments in CMMS system (Corrigo). Manage the workorder production reports and be able to present based on the data produced. Audit a sample of completed workorders for completion quality
Coordinate the equipment assignment for all JLL associates to ensure they are able to complete all assignments
Analyze quality data and inspection results to identify trends, root causes of deficiencies, and opportunities for operational improvements, then create detailed corrective action plans with clear timelines and accountability
Collaborate with operations managers, supervisors, and frontline staff to communicate quality expectations, provide training on standards, and foster a culture where quality is everyone's responsibility
Serve as the primary liaison with campus facilities leadership on quality matters, presenting audit findings, performance metrics, and improvement initiatives during regular client meetings
Lead or participate in client walkthroughs and inspections, responding professionally to feedback and ensuring swift resolution of identified concerns
Monitor vendor and subcontractor performance through quality assessments, ensuring third-party service providers meet JLL and campus standards
Maintain detailed documentation of all inspections, audits, corrective actions, and quality improvements using digital management platforms and reporting tools
Required qualifications:
4+ years of progressive experience in quality assurance, quality control, or facilities management with demonstrated responsibility for inspection and audit programs
Proficient with computerized maintenance management systems (CMMS) with the ability to present data for reporting and training
Strong knowledge of facilities operations including custodial services, building maintenance, grounds keeping, and campus infrastructure systems
Excellent analytical skills with ability to collect, interpret, and present quality data and performance metrics to diverse stakeholders
Outstanding communication and interpersonal abilities to build collaborative relationships with operations teams, client representatives, and vendor partners at all organizational levels
Proficiency with quality management software, inspection tools, and Microsoft Office Suite including advanced Excel for data analysis and reporting
Must be able to walk at least 1 mile daily
Preferred qualifications:
Location: Tuskegee, AL (on-site)
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Location:
On-site –Tuskegee, AL
Job Tags:
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.
