Top 19 Assistant customer support manager remote Jobs in Upland Ca

ECM Community Health Worker (Case Management)
Inland Housing Solutions —San Bernardino, CA
- $25 - $29 an hour
- Full-time
- Background check
- Spanish
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
ECM Community Health Worker (Telephonic)
Inland Housing Solutions —San Bernardino, CA
- $25 - $29 an hour
- Full-time
- Background check
- Spanish
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Part-Time Assistant Manager for Senior Apartment Community
Domus Management Company —El Monte, CA
- $20 - $22 an hour
- Part-time
- Mid-level
- Driving
- Conflict management
- Paid holidays
- Paid time off
Quick Apply
Assistant Customer Support Manager - Remote
Race Communications —Fontana, CA
- $54,080 - $62,400 a year
- 8 hour shift
- Remote
- 18 years or older
- Spanish
- Bachelor of Science
- Paid holidays
- Health insurance
Quick Apply
14h
Program Support Assistant
US Veterans Health Administration —Loma Linda, CA
- $52,938 - $68,819 a year
- Online Application
- Background check
- Psychiatry
- Word processing
4h
Resident Services Manager - North Grove Apartments
UDR, Inc. —Riverside, CA
- $74,000 - $80,000 a year
- Sales
- Inventory management
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Team Manager-WC Seasonal
Broadspire Services, Inc. —Brea, CA
- $27.72 - $50.69 an hour
- Full-time
- Remote
- 5 years
- Writing skills
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
Purchasing Assistant
California Manufacturing, Inc. —Anaheim, CA
- $17 - $19 an hour
- Full-time
- Research
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Manager, Franchise Legal Coordination & Office Administration
Farmer Boys —Riverside, CA
- $80,000 - $100,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Data analysis skills
- Health insurance
- Dental insurance
Quick Apply
11d
Associate Dealer Programs Manager
Dunlop Tires North America —Rancho Cucamonga, CA
- $90,651 - $134,043 a year
- Hybrid work
- Microsoft Outlook
- Marketing
- Office
Director of Engineering (Remote)
MonetizeMore —Ontario, CA
- Full-time
- Remote
- System design
- Product management
- Mentoring
- Flexible schedule
Senior Project Manager-EPC
Rosendin —Anaheim, CA
- $148,100 - $222,200 a year
- Full-time
- Construction site
- Customer service
- Engineering
- Paid jury duty
- AD&D insurance
Quick Apply
Assistant Sales Manager
bVital Park City —United States
- $70,000 - $85,000 a year
- Email
- Remote
- Google Workspace
- Mid-level
- Leadership
- Health insurance
- 401(k)
Quick Apply
4d

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ECM Community Health Worker (Telephonic)
Inland Housing Solutions —San Bernardino, CA
Valid California driver’s license. Build trust and serve as a friendly reliable point of contact for members using evidence-based approaches, such as…
$25 - $29 an hour
Quick Apply
ECM Community Health Worker (Case Management)
Inland Housing Solutions —San Bernardino, CA
Valid California driver’s license. Build trust and serve as a friendly reliable point of contact for members using evidence-based approaches, such as…
$25 - $29 an hour
Quick Apply

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ECM Community Health Worker (Case Management)

Inland Housing Solutions -
San Bernardino, CA

Quick Apply

Job Details

Full-time
$25 - $29 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Flexible schedule
Life insurance

Qualifications

Computer operation
Teamwork
Computer literacy
Trauma-sensitive environment
English
High school diploma or GED
Driver's License
Cultural competency
Working with individuals from diverse cultural backgrounds
Computer skills
Working with individuals from underserved communities

Full Job Description

At Inland Housing Solutions, relationships are the foundation of effective care. Our Enhanced Care Management (ECM) team walks alongside Medi-Cal individuals, families, and child/youth members experiencing homelessness, medical, social, and behavioral health challenges — meeting them where they are with compassion, cultural competence, and trauma-informed practice to improve health outcomes.

The Community Health Worker (CHW) is designed for individuals passionate about serving vulnerable populations through community and public health initiatives. Specific to California’s CalAIM ECM program the CHW coordinates various aspects ofb patient care, focusing on improving patient outcomes through effective engagement and managing a caseload based on patient needs and preferences. This office and field-based role works as part of the ECM team with high-volume outreach, member advocacy, appointment scheduling, transportation coordination, resource connections, and follow-up tasks to improve members’ health outcomes. Under the direction of the ECM Program Manager, the CHW works collaboratively with members, families, healthcare professionals, community resources, and the interdisciplinary team to deliver seamless Whole-Person Care and connect individuals to essential medical, behavioral health, and social supports.

Candidates ideally should have prior knowledge and work experience with ECM (CalAIM) programs. This role provides culturally relevant connections to healthcare and addresses Social Drivers of Health (SDOH) by assisting members with chronic disease management, community supports, behavioral health needs, preventive services, and healthcare navigation. Services are informed by the CHW's lived experience within their community. This role will involve telephonic outreach and/or case management and may require in-home visits. It is not a remote position.

Role and Responsibilities

Member Engagement & Support:

Build trust and serve as a friendly reliable point of contact for members using evidence-based approaches, such as Motivational Interviewing to help explore and address medical, social, behavioral needs, guide clinical interventions, promote collaboration with their medical and behavioral health teams, and refer/escalate to Behavioral Health, RN, or other team members based on member choice and acuity.
Support high-risk or low-engagement members with tailored outreach and follow-up strategies that are warm, trauma-informed and culturally responsive.
Ensure members receive services that honor cultural preferences, health literacy levels, and family dynamics.
Assist members in navigating the healthcare system, understanding their care plans, obtaining community supports, overcoming barriers to accessing care, and participating successfully in their treatment plans.
Conduct visits as determined by the member’s care plan and/or meet members where they are (e.g. homes, physician offices, hospitals, restaurants, homeless encampments, or other community locations).
Monitor and maintain targeted lists on an ongoing basis to ensure appropriate follow-up and continuity of care with proactive phone and in-person outreach.

Care Coordination & Team Support:

Provide advocacy on behalf of ECM Members in the home, the community, and in provider organizations.
Assist Lead Care Managers with daily tasks: scheduling appointments, arranging transportation, referral coordination, and connecting members to housing, benefits, behavioral health, and community resources.
Consult with RN and/or Behavioral health Specialist before taking any interventions that are clinical in nature
Collaborate and share Member care issues or barriers with other team members and participate in weekly ad hoc case reviews as well as Interdisciplinary Care Team (ICT) meetings, weekly huddles, and reflective supervision to improve outcomes.
Provide timely updates to PCPs, clinics, hospitals, and referral partners on member progress, barriers, appointment attendance, and care-plan goals.

Provider and Partner Relations:

Build and maintain positive working relationships with healthcare providers through office visits, phone, email, and fax communications.
Provide information on ECM member benefits and services to providers and community partners.

Documentation & Compliance:

Ensure and complete documentation in required platforms (CRM, EHRs, Spreadsheets, etc.) is accurate, useful, timely and in compliance with regulatory or mandated reporter requirements and standards.
Accurately document all activities in Customer Relationship Management platform, EHR, and other required systems (including double documentation when required) while protecting PHI in accordance with HIPAA.
Attend required staff meetings, trainings, and compliance activities.
Maintain confidentiality, boundaries, and ethical decision-making at all times.

Growth & Professional Development:

Begin by supporting the team’s larger caseloads, then progressively take on an independent caseload under close supervision; collaborate on person-centered car e plans and regularly update goals, interventions, and barriers.

Other:

Perform other duties as needed.

Required Qualifications

High School Diploma or equivalent
Strong desire to work with and meaningfully serve vulnerable populations.
Commitment to learning and delivering trauma-informed, culturally competent, and patient-centered care.
Comfortable with different technologies.
Adaptable and willingness to learn.
Proficient computer skills and willingness to master multiple documentation systems
Valid California driver’s license
Clean driving record
Reliable insured vehicle
Comfortable traveling throughout Riverside and San Bernardino Counties.
Ability to pass background check and drug screen.
Exceptional interpersonal, communication and collaborative skills, with the ability to work effectively within a multidisciplinary team.

Preferred Qualifications

Experience in Medical Records (EMR) such as Epic or similar.
CHW Certification
Prior outreach, case management, or customer-service experience (even non-ECM)
Bilingual English/Spanish
Any previous exposure to Medi-Cal, CalAIM, or Enhanced Care Management or experience in the Medical Field (e.g. Public Health, Community Health, Medical Assistant, CNA, LVN)

Physical Requirements and Work Environment

Must be able to sit for long periods of time.
Normal range of hearing and vision.
Regularly required to operate a computer keyboard, mouse, telephone, reach with hands and arms.
Must be able to lift up to 25 lbs. at a time.
Regular, planned travel required for community-based visits and work in the office.

At IHS we are people advocates. We recognize that individuals come from all walks of life, have different circumstances, or may even have a disability. The strength of our organization is our employees. By uniting diverse cultures, backgrounds, personalities, strengths, and lived experiences, we can continue building a team of exceptional talents and perspectives that can deliver relevant high-quality services while effectively meeting clients where they are. We are committed to creating a workplace where all employees, regardless of background, or characteristics, are engaged, feel they belong, and can grow and develop long careers with our organization. We welcome you to apply!

Job Type: Full-time

Pay: $25.00 - $29.00 per hour

Benefits:

Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

Are you available to perform home visits?

License/Certification:

Driver's License (Required)
Community Health Worker Certificate (Required)

Work Location: In person

Quick Apply

Refine Your Search

assistant customer support manager remote jobs in upland ca

ECM Community Health Worker (Case Management)

ECM Community Health Worker (Telephonic)

Part-Time Assistant Manager for Senior Apartment Community

Assistant Customer Support Manager - Remote

Program Support Assistant

Resident Services Manager - North Grove Apartments

Team Manager-WC Seasonal

Purchasing Assistant

Manager, Franchise Legal Coordination & Office Administration

Associate Dealer Programs Manager

Director of Engineering (Remote)

Senior Project Manager-EPC

Assistant Sales Manager

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