Top 78 Supervisor customer service Jobs in Upland Ca

Supervisor, Hotel Front Desk
Yaamava’ Resort & Casino at San Manuel —Highland, CA
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
Quick Apply
Customer Service Supervisor
Bradshaw Home —Rancho Cucamonga, CA
- $26 - $30 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
14d
Supervisor - Customer Service
Hard Rock Digital —Ontario, CA
- Full-time
- Remote
- Microsoft Outlook
- Mid-level
- Mentoring
- Work from home
- Employee discount
Quick Apply
Associate Service Manager
Tesla —Upland, CA
- $87,352 - $145,800 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account
Assistant Manager, Member Contact Center
SchoolsFirst FCU —Riverside, CA
- $78,419 - $117,628 a year
- Full-time
- Research
- Mid-level
- High school diploma or GED
1d
Manager Customer Service
Bourns —Riverside, CA
- $80,000 - $90,000 a year
- Hybrid work
- Microsoft Excel
- 5 years
- Databases
- Opportunities for advancement
Customer Care Manager
Stanley Black & Decker —Walnut, CA
- $86,500 - $139,300 a year
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Wellness program
- Employee stock purchase plan
MANAGER INTAKE OPERATIONS
SOUTH COAST COMMUNITY SERVICES —Rancho Cucamonga, CA
- $72,000 - $120,000 a year
- Full-time
- Spanish
- Computer literacy
- Writing skills
Quick Apply
Supervisor, Transportation Network Management
Inland Empire Health Plan —Rancho Cucamonga, CA
- $80,059.20 - $106,059.20 a year
- Full-time
- Hybrid work
- Microsoft Word
- Mid-level
- Office
- Disability insurance
- Health insurance
Client Manager
Allied Universal —Riverside, CA
- $79,568 a year
- Full-time
- Military
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Front Office Manager
AltaMed Health Services Corporation —West Covina, CA
- $92,123.20 - $110,547.84 a year
- Full-time
- Background check
- Spanish
- 5 years
- 403(b) matching
- Paid holidays
Manager, Customer Experience
SAMYANG AMERICA INC —Brea, CA
- $100,000 - $122,000 a year
- 3 years
- Analysis skills
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Relationship Manager - Human Resource Outsourcing
ADP —Orange, CA
- $69,300 - $129,200 a year
- Full-time
- Hybrid work
- Sales
- 5 years
- Military
- Wellness program
- Disability insurance
9d
Manager of Operational Excellence
Arakelian Enterprises Inc —City of Industry, CA
- $120,000 - $145,000 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Manager of Call Center
Riverside Medical Clinic —Riverside, CA
- $93,067.52 - $134,947.90 a year
- Full-time
- Bachelor of Science
- Medical office experience
- BLS Certification
Client Manager - Temp
Allied Universal —Riverside, CA
- $77,869.01 a year
- Full-time
- Military
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
18h
Operations - Call Center Manager
Unicare Community Health Center —Ontario, CA
- $28 - $30 an hour
- Spanish
- Microsoft Excel
- Microsoft Outlook
Customer Service Manager - State Farm Agent Team Member
David Ceballos - State Farm Agent —Fontana, CA
- $20 - $26 an hour
- Full-time
- Hybrid work
- 5 years
- Mentoring
- Senior level
- Paid time off
- 401(k) matching
Quick Apply
Entry Level Assistant Manager
Primer Concepts Inc —Rancho Cucamonga, CA
- $850 - $1,500 a week
- Full-time
- Background check
- Team management
- In-person
Quick Apply
2d
Call Center Manager
the bugman —Anaheim, CA
- $65,000 - $85,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply

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Supervisor, Hotel Front Desk

Yaamava’ Resort & Casino at San Manuel -
Highland, CA

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Computer operation
Customer communication
Confidential information handling
Resort experience
Shift management
English
Team development
Math
Bachelor's degree
Organizational skills

Full Job Description

Under the direction of the Manager, Front Desk, the Supervisor, Front Desk is responsible for ensuring the Front Desk Team creates a pleasurable experience for all guests, prides itself on exceptional proactive service and unparalleled knowledge of property and services, and partners effectively with all other hotel departments to seamlessly cater to guest needs. Leads and guides their team to create unique memories, and maintain professional relationships with guests to enhance their overall experience, while following and meeting Service Excellence Standards. Assists in managing and supporting consistency of service and delivering results that contribute to the mission and overall success of the Hotel, including accomplishing performance objectives linked to improving customer service and the value of the Hotel’s products and services to its customers and clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Supervises the operation of Front Desk and provides support to Team Members as needed. Supervisor monitors daily performance of Front Desk Team Members to ensure duties are completed accurately, efficiently and timely. Oversees Hotel Front Desk processes: ensuring rooms and services are correctly accounted for; provides direction to team members on cash handling, credit cards and other forms of payment in accordance with hotel credit and cash handling policies. Monitors and assists with work schedules and special assignments. Welcomes guests with friendly demeanor and ensures Team Members are following Yaamava’ Brand Service Standards. Demonstrates thorough knowledge of hotel information including but not limited to latest promotions, rates, products and availability.

2. Assists in training and communicating with team members on new processes, procedures, electronic or systems applications, and guest services. Leads team members to feel empowered to provide excellent service by addressing and resolving guest concerns with immediate and exemplary solutions. Ensures guest interactions are handled with the highest level of hospitality and professionalism, accommodating special requests whenever possible with sense of urgency.

3. Compiles and reviews daily reports, audits and logs to measure quality of operation and escalate matters accordingly. Assists Front Desk Manager in identifying and recommending plans of action or solutions for Front Desk Team Members on Front Desk concerns

4. Communicates and collaborates with all department leaders and team members to ensure guest experience is personalized and executed seamlessly. Remains in open communication with VIP Services and Player Development to respond to guest reservation modifications and inquiries. Assists Hotel Senior Management in communicating issues and problems in relation to guests, team members, safety, VIP Services and Player Development. Safeguards confidential nature of guest, department, and enterprise data.

5. Acts in accordance with policies and procedures when working with front of house equipment and property management systems and monitors proper usage by team members. Reports all maintenance issues pertaining to facility via internal systems and ensures resolution. Adheres to all health and safety policies and procedures set by the enterprise.

6. Performs other duties as assigned to support the eﬃcient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

Bachelor’s Degree from an accredited college or university in a related industry required.
Minimum one (1) years’ of hotel experience as Front Desk Agent, Night Auditor or a Customer Service-related field is required. Experience in a luxury hotel and/or resort preferred
Minimum one (1) year of experience in a role leading and coaching others to meet and exceed standards is preferred.
Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Strong English skills, both oral and written required.
Intermediate proficiency in Microsoft Office (PowerPoint, Word, Excel and Outlook) desired. Must have good mathematical and organizational skills.
Must uphold and protect financial, private and confidential information at all times.
Must have strong customer service, problem solving and communication skills.
Must be able to deliver excellent service in sometimes tough situations and maintain composure under demanding settings.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

Primary work environment is in a climate-controlled office setting.
Work requires travel to attend meetings, trade shows, and conferences.
Incumbents may be required to work evening, weekend and holiday shifts.
Must be able to work in a fast-paced, high-demand environment.
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Education:

Bachelor's (Required)

Experience:

Hotel: 1 year (Required)
Leading role and coaching others: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

supervisor customer service jobs in upland ca

Supervisor, Hotel Front Desk

Customer Service Supervisor

Supervisor - Customer Service

Associate Service Manager

Assistant Manager, Member Contact Center

Manager Customer Service

Customer Care Manager

MANAGER INTAKE OPERATIONS

Supervisor, Transportation Network Management

Client Manager

Front Office Manager

Manager, Customer Experience

Relationship Manager - Human Resource Outsourcing

Manager of Operational Excellence

Manager of Call Center

Client Manager - Temp

Operations - Call Center Manager

Customer Service Manager - State Farm Agent Team Member

Entry Level Assistant Manager

Call Center Manager

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