Why Southern Land?
Our full-service company is comprised of planning, architecture, design, construction, marketing, and resident experience professionals—all in-house and working together every day to envision and create uniquely beautiful places.
Position Summary
Southern Land Company, a national real estate development and construction firm is seeking a full-time Service Technician to join our dynamic team in Philadelphia, PA.
The Laurel is offering an exciting opportunity for an individual who is passionate about providing world class customer service. The successful candidate must be well-versed in operating and maintaining building maintenance and mechanical facilities. The candidate will also be responsible for cultivating resident satisfaction, controlling expenses within budget parameters, developing employees, promoting teamwork and meeting goals in a fast-paced environment. Must be reliable and always present a positive and professional image.
The Service Technician will support the Service and Community Managers by performing various maintenance duties necessary to maintain and enhance the value of the community. They are responsible for handling service requests for repairs and improvements of vacant apartment homes to a market-ready status and for occupied apartment service needs. By working as a team participant, along with the other maintenance team members, they ensure the community meets the quality maintenance standards set by Southern Land Company. Weekend and on-call hours are required on a rotating basis.
Named for the Pennsylvania state flower, The Laurel is located on Rittenhouse Square and is poised to take luxury living to new heights. At 48 stories, The Laurel is the tallest residential-only building in Philadelphia. Designed by Solomon Cordwell Buenz, the $300 million, ultra-luxury mixed use tower includes 65 condominiums in addition to 184 apartment residences with separate lobbies and entrances. The Laurel features 43,000 square feet of high-end retail that wraps around Walnut, Sansom, and 20th Streets. The floor plan features expansive corner residences, offering unparalleled panoramic views of the City and the eponymous park.
Primary Responsibilities
- Complete assigned work orders generated from resident requests for service.
- Ensure routine upkeep on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
- Complete the make-ready process to prepare vacant apartment homes for leasing and new move-ins. This includes completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
- Monitor and replace lights and light bulbs as necessary.
- Repair and/or replace windows, latches, screens, hinges, sliding glass doors, shelves, smoke alarms, baseboards, mirrors, closet doors, ceiling fans, mini blinds, faucets, sink plugs, washers, holes in the walls, dry wall patching and repair, painting and hangs drapes.
- Repair all appliances and reports problems to Service Manager or Community Manager.
- Monitor and change locks and keys as necessary.
- Perform repairs to sinks and bathtubs, and minor repairs and replacement of bathroom tile.
- Move appliances, equipment, and furniture as needed in accordance with generally accepted safety precautions.
- Perform routine preventative maintenance on equipment.
- Handle make-readies in a timely manner as directed by Community Manager.
- Follow procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the community’s maintenance shop.
- Track inventory used, returning unused items to the established location, and notifying the Service Manager about re-ordering needs.
- Complete documentation and other paperwork timely and accurately so that service requests can be appropriately documented and tracked.
- Assist in maintaining the grounds, common areas, and amenities. Examples include picking up trash and debris, pressure-washing breezeways, and pool areas, performing general cleaning, and painting curbs and signage.
- Support cost-cutting and expense control programs by fixing rather than replacing parts, when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
- Periodically inspect work performed by contractors, vendors, and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
- Comply with company safety and risk-management policies by attending and participating in the community’s routine safety meetings, completing required training on OSHA and other safety related laws and requirements.
- Report accidents and incidents promptly and accurately.
- Demonstrate customer service skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
- Assist in conducting routine and periodic community inspections to identify safety and risk management concerns, keep the community in good repair, and communicate concerns about the physical needs of the community to management.
- Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to areas of responsibility and reporting violations or infractions to appropriate individuals.
- Practice proper safety techniques in accordance with the company, community, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, associate/guest/resident injuries or accidents, or other safety issues appropriately.
- Participate in on-going training by Service Manager and other resources as needed and/or required.
Qualifications, Skills, and Knowledge
- Valid driver’s license.
- Must be available to assist with after-hours emergency situations.
- Preferred to provide own hand tools unless prohibited by state law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices.
- Knowledge of OSHA requirements.
- Knowledge of HVAC and Plumbing.
- Knowledge of energy mgmt. systems (EMS) or building automated system (BAS).
- Knowledge of lighting, power systems, and energy consumption.
- Knowledge of communication and alarm systems.
- Knowledge of basic interior and exterior building maintenance.
Additional Requirements
- Availability for on-call rotation evenings and weekends as well as emergencies.
- This is a position which requires the Service Technician to frequently walk, stand and climb stairs in/around apartment homes, models, and properties.
- Must also have the ability to operate computer equipment, speak, hear, bend, stoop, reach.
- Ability to lift, move and carry up 25 lbs. regularly and on occasion up to 50 lbs. Finger dexterity is necessary.
- Possible exposure to changing weather conditions and chemical fumes.
- Must be reliable and present a positive, professional image and adhere to uniform and dress code.
- Proficiency in customer service and interpersonal communication skills to effectively interact with co-workers, residents, vendors, and other business contacts. Respond courteously to questions and requests and stay calm when addressing and resolving customer problems.
- Demonstrated ability to apply principles of logical thinking to define and correct problems.
- The ability to keep sensitive information highly confidential.
- Strong interpersonal skills, and the ability to deal professionally with residents, vendors, and co-workers on the phone, email and in person.
- Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
- Ability to work independently, prioritize work and ask for further clarification when necessary.
- Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.
Education, Certifications and Experience
- 2+ years of experience in property management maintenance or equivalent experience.
- Fair housing training (we can provide).
- All certifications as required by State and Local jurisdictions required.
- High School diploma or equivalent.
Company Overview
Southern Land Company believes that community is the heart of every successful development project. With that as our starting point, we create residential developments around the country that provide a generous, comfortable lifestyle to those that call them home. In support of our single family and multifamily projects, we also undertake key retail, office, and recreation developments to craft convenient, complete communities. We believe in big ideas and paying attention to every detail required to realize them.
We Have…
- $26-$28 an hour
- A strong brand recognized for quality, performance, and artistry
- Guiding principles of creativity and innovation
- An open mind for new ideas and creative methods
- A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and more!
Southern Land Company is an Equal Opportunity Employer (EOE) and we seek to create an inclusive work place that embraces diverse backgrounds, life experiences and perspectives. Southern Land Company offers a competitive benefits package, including 401k and paid time off. Southern Land Company is a Drug Free Workplace. For more information, please visit our website at www.southernland.com.
The above information is only an illustration of the general nature and level of work performed by the employee within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
