Top 147 Training development Jobs in Utah

Quality Training & Employee Engagement Specialist
Alliant Insurance Services —Utah
- $65,000 - $70,000 a year
- Email
- Remote
- Data analysis skills
- Research
- Mid-level
Quick Apply
Training Program Coordinator
Redpath Mining —South Jordan, UT
- Overtime
- Clean driving record
- Writing skills
- Pass drug screening
3d
Manager, Career Technical Training
Management & Training Corporation —Clearfield, UT
- $73,376.60 a year
- 8 hour shift
- Classroom
- Clean driving record
- Computer literacy
- Paid holidays
- Disability insurance
9d
Learning Architect
Utah Transit Authority (UTA) —Salt Lake City, UT
- From $73,300 a year
- Full-time
- Microsoft Excel
- Writing skills
- Pass drug screening
- Wellness program
- Paid parental leave
Quick Apply
10d
Learning Content & Systems Partner
Mo' Bettahs —Lehi, UT
- Full-time
- Hospitality
- Mid-level
- Ability to climb stairs
Learning Programs Coordinator
US AMR-Jones Lang LaSalle Americas, Inc. —Salt Lake City, UT
- $70,000 - $85,000 a year
- Online Application
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Quick Apply
21h
Part Time Hub Training Supervisor
UPS —Salt Lake City, UT
- Part-time
- Classroom
- Microsoft Excel
- Microsoft Outlook
10d
Sr Sales Training Manager, Bioproduction (remote)
Thermo Fisher Scientific —Utah
- $130,000 - $173,000 a year
- Full-time
- Remote
- Microsoft Excel
- 5 years
- Analysis skills
- Commuter assistance
- Paid parental leave
Learning & Development - Learning Specialist I
NBH Bank —Salt Lake City, UT
- $45,000 - $65,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Pass drug screening
- Paid time off
- On-the-job training
Quick Apply
Learning Experience Designer
Fidelity Investments —Salt Lake City, UT
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
Assistant Director of Leadership and Faculty Development
Brigham Young University —Provo, UT
- $82,000 - $106,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Wellness program
8d
Sr Sales Training Specialist - Lab
Thermo Fisher Scientific —Utah
- $93,800 - $140,675 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
Operations Training Specialist
Pure Infusion —Sandy, UT
- Full-time
- Mid-level
- 3 years
- Clinic
- Dental insurance
- Paid time off
Quick Apply
7d
Operations Training Manager (Remote)
SOLV Energy, LLC —Salt Lake City, UT
- $106,669 - $128,003 a year
- Full-time
- Remote
- Construction site
- ERP systems
- Project management
- Paid holidays
- Disability insurance
Quick Apply
2d
Skills Trainer
University of Utah Health —Salt Lake City, UT
- Full-time
- Background check
- 6 years
- Pass drug screening
- Free parking
- Health insurance
9d
Senior Learning & Development (L&D) Specialist
Veracity Insurance Solutions —Utah
- $75,000 - $90,000 a year
- Full-time
- Remote
- Writing skills
- 3 years
- Project management
- Paid holidays
- Health insurance
Quick Apply
Learning Lab Interventionist & After Care Coordinator
Intermountain Christian School —Salt Lake City, UT
- $20 - $21 an hour
- Full-time
- Background check
- School experience
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Field Trainer
Ascend Staffing —North Salt Lake, UT
- $18 an hour
- Full-time
- Computer literacy
- Public speaking
- Travel
- Disability insurance
- Dental insurance
Quick Apply
1d
Entry Level Customer Training Specialist – Traveling
Reynolds and Reynolds —Salt Lake City, UT
- $50,000 - $55,000 a year
- Full-time
- Dealership
- Driver's License
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Insurance Account Manager Trainer
Trucordia —Lindon, UT
- Full-time
- Bachelor's degree
- Travel
- SharePoint
- Health savings account
- AD&D insurance
Quick Apply

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Quality Training & Employee Engagement Specialist

Alliant Insurance Services -
Utah

Quick Apply

Job Details

Full-time
$65,000 - $70,000 a year

Qualifications

Optimizing workflow processes
Data integrity assurance
Performance improvement leadership
Employee engagement program (employee development activity)
Customer satisfaction tracking
Employee engagement strategy
Health insurance customer support
Data analysis skills
Research
Mid-level
Data summary reports
Quality reports
Quality control data reporting
Data quality management
Data integrity and documentation
Quality assurance audits
Customer service training (staff training program)
Bachelor's degree
Corporate training program coordination
Compliance training programs
Task prioritization
Customer engagement
Call monitoring
Insurance claim issue resolution
Productivity software
Quality audits
Insurance (Financial sectors)
Process improvement planning
Employee engagement
Customer satisfaction improvement

Full Job Description

At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth.
As one of the 5 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide.

More information is available at www.alliant.com.

SUMMARY

Responsible for ensuring that the overall process improvement activities produce high quality interactions with the clients and produce efficiencies in operations. Develops programs to review and evaluate BA team engagement to ensure service delivery is consistent with the Benefits ABC practice's standards. Perform quality monitoring of Benefit Advocate (BA) team recordings, live calls, chats, emails and reports to determine customer trends and issues that relate to the customer's overall experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs regular quality reviews of the work and interactions of the BA team with customers to ensure proper standards are consistently met, including review of engagement documentation to ensure proper format is utilized.

Tracks and presents results of improvement efforts and ongoing measures of quality and customer satisfaction to management.

Develops, designs and coordinates employee training programs for new hires and ongoing training for the BA team.

Creates and administers the record keeping system to track employee training, participation, and progress.

Works with Customer Engagement Analysis Team to develop better tools for tracking customer interaction, customer satisfaction and BA quality

Ensures that training materials, procedures and job aids are up to date and are effective for the team to use in a fast changing environment.

Reviews the corporate compliance web site for updates to rules and regulation changes and then translates and trains the team on anything related to the BA program.

Ensures BA’s are actively engaged through implementation of various internal BA’s engagement practices and techniques.

Provides input to strategic decisions that affect the functional area of the BA team.

Researches new training techniques and suggests enhancements to existing training programs to meet the changing needs of the organization.

Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information).

Assists with support on special projects as needed.

Other duties as assigned.

QUALIFICATIONS
EDUCATION / EXPERIENCE

Bachelor's Degree or equivalent combination of education and experience

Two (2) or more years related work experience

Experience working in a customer service call center

Insurance industry or group health plans operations experience handling eligibility, claims resolution, benefits education, or equivalent

SKILLS

Basic knowledge of training techniques and principles to effectively instruct the engagement team

Excellent verbal and written communication skills

Excellent attention to detail

Ability to train others

Ability to work independently as well as collaboratively to achieve specific goals and objectives

Ability to prioritize work for multiple projects and deadlines

Proficient in Microsoft Office Suite

#LI-CP
#LI-REMOTE

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

For immediate consideration for this position, please click on the "Apply" button.

Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.

Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to [email protected]

For more information on Alliant Insurance Service's benefits, please visit www.alliant.com/about/careers/benefits

Quick Apply

Refine Your Search

training development jobs in utah

Quality Training & Employee Engagement Specialist

Training Program Coordinator

Manager, Career Technical Training

Learning Architect

Learning Content & Systems Partner

Learning Programs Coordinator

Part Time Hub Training Supervisor

Sr Sales Training Manager, Bioproduction (remote)

Learning & Development - Learning Specialist I

Learning Experience Designer

Assistant Director of Leadership and Faculty Development

Sr Sales Training Specialist - Lab

Operations Training Specialist

Operations Training Manager (Remote)

Skills Trainer

Senior Learning & Development (L&D) Specialist

Learning Lab Interventionist & After Care Coordinator

Field Trainer

Entry Level Customer Training Specialist – Traveling

Insurance Account Manager Trainer

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