Top 5 Remote help desk Jobs in Utica, Ny

Technology Support Technician I
First Source FCU —New Hartford, NY
- $19.83 - $33.05 an hour
- Weekends as needed
- Computer science
- Computer Science
- Travel
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TECHNOLOGY SUPPORT TECHNICIAN
CHARLES T SITRIN HEALTH CARE CENTER INC —New Hartford, NY
- $20 - $24 an hour
- Full-time
- Computer Science
- Mid-level
- Windows
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Help Desk Technician
SUNY Morrisville —Morrisville, NY
- $45,500 - $50,000 a year
- Full-time
- Customer service
- System design
- Mid-level
10d
Deployment Engineer
ASSURED INFORMATION SECURITY INC —Rome, NY
- $94,000 - $147,000 a year
- Computer science
- Computer Science
- Mid-level
- Health insurance
- 401(k)

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Junior/Mid-Level IT Network Engineer
CACI —Rome, NY
Education: BS Engineering or related field. Monitoring & Troubleshooting: Monitor network performance utilizing enterprise management tools (such as SolarWinds)…
$60,100 - $123,200 a year
Network Engineer I - Full Time - Days
Mohawk Valley Health Systems —Utica, NY
Associate’s degree in computer science, engineering, telecommunications or related field, or related work experience. Perform cable testing and certification.
$61,000 - $98,000 a year

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IT Helpdesk Support
American Freight Management Company —Dublin, OH
Bachelor’s degree in computer science, Information Technology, or a related field is preferred, but not required. Strong problem-solving and analytical skills.
$17 - $25 an hour
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Help Desk Support Specialist II
Intelliguard Group, LLC —Columbus, OH
Experience with endpoint management/patching tools (e.g., ManageEngine Endpoint Central), endpoint protection (e.g., Huntress EDR), or remote support tools (e.g…
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8d

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remote help desk jobs near utica, ny

Technology Support Technician I

First Source FCU
New Hartford, NY

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Job Details

Full-time
$19.83 - $33.05 an hour

Qualifications

Telecommunications network troubleshooting
Desktop computer repair
Application Integration
Knowledge management
Computer science
Systems integration
Mobile device support
Bachelor's degree in information technology
Computer Science
Associate's degree in computer science
Server troubleshooting
Software implementation
Hardware maintenance
Process improvement
Equipment troubleshooting
Financial software
Operating system updates
Application deployment
Incident Escalation
Printer (troubleshooting support)
Improving operational efficiency
Software installation
Compliance with security regulations
Network infrastructure
User training (technical support)
Associate's degree in information technology
Task prioritization
Desktop (troubleshooting support)
Computer management
System testing

Full Job Description

POSITION SUMMARY

The Technology Support Technician provides first-level technical support for end users across the organization. This role is responsible for troubleshooting and resolving issues related to computer hardware, software, network connectivity, telecommunications, and core banking systems. The technician ensures the reliability, security, and availability of technology resources by maintaining workstations, peripherals, and related systems. This position maintains the integrity of all computer workstations and associated software and assists in the maintenance and management of the Core Symitar Financial Platform. Trains users in personal computer hardware/software; and performs other related duties as assigned.

The Technology Support Technician initially works under close supervision while learning job duties and organizational systems. As proficiency develops, the role progresses to working under general supervision.

ESSENTIAL JOB FUNCTIONS

Respond to help desk requests and manage incidents using the IT ticketing and tracking system.
Diagnose and resolve hardware, software, network, and peripheral issues through remote or onsite troubleshooting.
Provide first-level support for desktop systems, laptops, printers, mobile devices, and telecommunications equipment.
Escalate unresolved issues to appropriate IT or Information Systems personnel when necessary.
Provide timely communication to users regarding issue status and resolution.
Install, configure, and maintain desktop hardware, operating systems, and application software.
Configure and troubleshoot printers and other peripheral devices.
Perform troubleshooting and fault isolation on PCs, servers, local area networks (LANs), and related infrastructure components. Maintain accordance with security standards.
Assist in supporting and maintaining the Symitar core financial platform.
Participate in system upgrades, maintenance, testing, and implementation activities.
Support integrations between the core system and other applications as directed.
Create, maintain, and update IT system documentation, procedures, and knowledge base materials.
Recommend improvements to technology solutions and business processes to enhance operational efficiency and reduce user issues.
Assist with the deployment of new technology solutions, upgrades, and system implementations.
Perform after-hours or weekend work when necessary to minimize disruption to business operations.
Provide backup support to other IT and Information Systems functions as needed.
Ensure all activities comply with applicable regulations, security standards, and internal policies.
Completely required compliance training, including but not limited to Bank Secrecy Act (BSA), OFAC, and Privacy.
Participate in organizational and community events as required.
Travel as needed to support business operations.
Provide on-call and after-hours support as required.

UNIVERSAL BEHAVIORS

Knowledgeable and Experienced

I promise to take personal ownership for learning and using that knowledge to provide value to those that I serve by:

Looking for answers until I find them.
Seeking opportunities to learn from others.
Appreciating and respecting others views.
Acknowledging mistakes and learning from them.
Going out of my way to share my knowledge and experience.

Striving for Operational Consistencies

I promise to make it easy for you through consistency, efficiency, and accuracy by:

Doing it right the first time, being thorough and accurate.
Taking pride and ownership in my work.
Making and keeping commitments.
Continuing to look for better ways to do things and challenge the status quo.

Rewarding Work Environment

I promise to show care, compassion, and respect toward everyone I interact with by:

Being approachable and accessible to others.
Creating a pleasant work environment for each other.
Always asking what more I can do.
Resolving differences promptly.
Recognizing the contributions of others.
Embracing diversity in the workplace.

Committed to Member Service

I promise to deliver exceptional member service by:

Interacting with a natural and genuine friendliness.
Being courteous and respectful.
Creating a welcoming environment.
Exceeding your expectations.
Sharing the moment and finding common ground.

QUALIFICATIONS, SKILLS AND EXPERIENCE

Proven experience as a help desk technician or other end user support role.
Should have good technical knowledge and an understanding of IT principles.
Working knowledge of the Core Symitar Financial Platform.
Ability to communicate technical concepts effectively to a varied audience.
Excellent communication and organizational skills.
Demonstrates effective problem-solving skills and possesses strong attention to detail.
Ability to take direction and operate independently and confidently.
A professional appearance and ability to work flexible hours including nights/weekends.
Makes efficient use of work time and prioritizes workload efficiently.
Associate or bachelor’s degree in IT, Computer Science, or a related field, or equivalent technical training or experience.

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remote help desk jobs in utica, ny

Technology Support Technician I

TECHNOLOGY SUPPORT TECHNICIAN

Help Desk Technician

Deployment Engineer

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