Top 111 Engagement manager Jobs in Utica Ny

Member Experience Manager
GPO Federal Credit Union —New Hartford, NY
- $62,353.20 - $76,130.08 a year
- 5 years
- Mid-level
- Office
Quick Apply
3d
Hotel General Manager
Confidential —Utica, NY
- $62,535.20 - $70,000.00 a year
- Weekends as needed
- Hospitality
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
14d
Territory Field Lead
TROC —New York State
- $55,000 - $62,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Driver's License
- Opportunities for advancement
Quick Apply
11d
Territory Manager, Surgical Pain - Long Island / Lower NY
Avanos Medical —New York State
- $70,000 - $130,000 a year
- Full-time
- Surgery
- Up to 50% travel
- Marketing
- Health insurance
- 401(k) matching
Territory Manager, Surgical Pain - Buffalo / Rochester, NY
Avanos Medical —New York State
- $70,000 - $130,000 a year
- Full-time
- Surgery
- Up to 50% travel
- Marketing
- Health insurance
- 401(k) matching
Retail Store Manager
PetSmart —New Hartford, NY
- $79,000 - $130,000 a year
- Weekends as needed
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Tuition reimbursement
Program Manager - SUNY Polytechnic Institute
SUNY Polytechnic —Utica, NY
- $75,000 - $85,000 a year
- Temporary
- Background check
- Mid-level
- Office
- Disability insurance
- Health insurance
RED Enrichment Supervisor
ICAN Inc —Utica, NY
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Mentoring
- Elementary school
Quick Apply
3d
Connected Community Schools (CCS) Project Mgr SEALS
CNYHHN Inc —Utica, NY
- $26.66 - $30.66 an hour
- Weekends as needed
- Microsoft Outlook
- OSHA
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Senior Business Development Manager, Strategy
Danfoss —Utica, NY
- $120,000 - $155,000 a year
- Full-time
- Engineering
- Office
- 8 years
Program Growth and Implementation Manager
RCIL —Utica, NY
- $58,000 - $72,000 a year
- Mid-level
- Office
- Bachelor's degree
- Free parking
- Wellness program
Quick Apply
Store Manager Unassigned
Walgreens —Rome, NY
- $24.04 - $43.27 an hour
- Weekends as needed
- Merchandising
- English
- Mid-level
- On-the-job training
7d
Operations Supervisor, Days
HP Hood —Oneida, NY
- $77,400 - $90,800 a year
- English
- Mid-level
- Mentoring
- Health insurance
- Dental insurance
3d
Project Engineering Manager
HP Hood —Vernon, NY
- $118,000 - $131,000 a year
- 7 years
- Travel
- Senior level
- Relocation assistance
- Health insurance
Care Manager III - Hybrid Remote Schedule
CNYHHN Inc —Utica, NY
- $25 - $27 an hour
- Weekends as needed
- Hybrid work
- Experience working with individuals with developmental disabilities
- Nursing
- Microsoft Outlook
- Health insurance
- Dental insurance
FSQ Manager - Plant
HP Hood —Oneida, NY
- $101,800 - $116,900 a year
- Weekends as needed
- Microsoft Excel
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Financial Center Manager
AmeriCU Credit Union —Yorkville, NY
- $63,500.00 - $83,706.13 a year
- Bilingual
- Mid-level
- Office
Quick Apply
8h
Operations Supervisor, Nights
HP Hood —Oneida, NY
- $77,400 - $90,800 a year
- English
- Mid-level
- Mentoring
- Health insurance
- Dental insurance
Health Home Care Manager
The Salvation Army Eastern Territory —Utica, NY
- $25 an hour
- Full-time
- Experience working with individuals with developmental disabilities
- Word processing
- Computer literacy
- Paid holidays
- Disability insurance
Engineering Project Lead
ASSURED INFORMATION SECURITY INC —Rome, NY
- $124,000 - $150,000 a year
- Office
- Bachelor's degree
- Travel
- Health insurance
- 401(k)

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engagement manager jobs near utica ny

Member Experience Manager

GPO Federal Credit Union -
New Hartford, NY

Quick Apply

Job Details

$62,353.20 - $76,130.08 a year
3 days ago

Qualifications

Customer communication

Full Job Description

Description:

Our Mission:

To provide unwavering commitment to excellence in all we do for employees, members and the community we serve.

Overview of the Role:

The Member Experience Manager is responsible for ensuring members and staff receive consistent, high-quality service across all interactions with the organization. The role focuses on improving satisfaction, strengthening relationships and creating a positive overall member journey.

Requirements:

Responsibilities

Develop and oversee member experience strategies and service standards
Monitor member satisfaction and identify opportunities for improvement
Review and improve member communications, processes, and touchpoints
Lead initiatives focused on enhancing the overall member journey
Analyze member feedback, surveys and trends
Collaborate with departments to ensure a consistent member experience
Train and coach staff on service expectations and relationship-building skills
Facilitate the timely and professional resolution of member issues to ensure a positive member experience
Recommend operational improvements to simplify member interactions
Assist with change management and communication related to member-facing processes
Manage correspondence standards and communication consistency
Partner with leadership to align service goals with organizational objectives
Additional Duties as assigned

Expectations

Deliver consistent, seamless and personalized member experiences across all channels
Maintain a strong culture of service excellence, consistency and quality in all member interactions
Ensure alignment with the Credit Union’s vision, mission, values and brand promise
Promote engagement, accountability and service excellence at all levels of the organization
Consistently deliver the Credit Union’s branch promise through every member and employee interaction
Execute a member experience strategy that increases product and service adoption, member engagement, and overall organizational performance.
Consistently deliver the Credit Union’s brand promise through every member and employee interaction.

Qualifications

Bachelor’s Degree in Business or an equivalent training and experience required
5 years of credit union or financial management experience.
Ability to act with professionalism and tact
Determined and motivated individual with a positive attitude
Ability to work in a team setting as well as take on projects as an individual
Time management and organizational skills
Excellent verbal and written communication skills
Valid driver’s license and reliable transportation

Physical Demands

Sitting for prolonged periods of time
Frequent computer usage and screen time
Frequent typing and use of fine motor skills

Decision Making

To exercise sound judgement when making decisions as they relate to position duties and the credit union’s policies and procedures.

Financial Responsibilities

To be responsible for safeguarding the credit union’s assets by ensuring that policies and procedures are followed.

Communication

Demonstrated sales/business development experience and success.
Effectively communicate among departments and branches to ensure the flow of ideas and information.
Communicate regulation changes to other departments as appropriate.

Work Environment

Office setting, based in the Administration Building

Quick Apply

Refine Your Search

engagement manager jobs in utica ny

Member Experience Manager

Hotel General Manager

Territory Field Lead

Territory Manager, Surgical Pain - Long Island / Lower NY

Territory Manager, Surgical Pain - Buffalo / Rochester, NY

Retail Store Manager

Program Manager - SUNY Polytechnic Institute

RED Enrichment Supervisor

Connected Community Schools (CCS) Project Mgr SEALS

Senior Business Development Manager, Strategy

Program Growth and Implementation Manager

Store Manager Unassigned

Operations Supervisor, Days

Project Engineering Manager

Care Manager III - Hybrid Remote Schedule

FSQ Manager - Plant

Financial Center Manager

Operations Supervisor, Nights

Health Home Care Manager

Engineering Project Lead

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