Top 21 it support Jobs in utica ny

Technology Support Technician I
First Source FCU —New Hartford, NY
- $19.83 - $33.05 an hour
- Weekends as needed
- Computer science
- Computer Science
- Travel
Quick Apply
Help Desk Technician
Indium Corporation —New Hartford, NY
- $17.00 - $25.25 an hour
- Full-time
- Research
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
TECHNOLOGY SUPPORT TECHNICIAN
CHARLES T SITRIN HEALTH CARE CENTER INC —New Hartford, NY
- $20 - $24 an hour
- Full-time
- Computer Science
- Mid-level
- Windows
Quick Apply
Service Desk Technician
NYSTEC —Rome, NY
- $60,407 - $75,508 a year
- Microsoft Excel
- Azure
- Microsoft Outlook
Urban Decay and IT Cosmetics Selling Specialist
L'Oreal LUXE —New Hartford, NY
- $17 - $23 an hour
- Part-time
- High school diploma or GED
- Cleaning
- Communication skills
Help Desk Support Specialist
Rome Health —Rome, NY
- $18 - $21 an hour
- Full-time
- High school diploma or GED
- In-person
- Associate's degree
Quick Apply
Support Services Engineer
M.A. Polce —Rome, NY
- $48,000 - $60,000 a year
- Full-time
- Background check
- Computer Science
- Mid-level
Quick Apply
IT Technician
Turbo Machined Products —Frankfort, NY
- $16 - $20 an hour
- Full-time
- Computer Science
- Military
- No experience needed
- Paid holidays
- Health insurance
Quick Apply
1d
Maintainability Engineer
PAR —New Hartford, NY
- $62,353.20 a year
- Full-time
- Computer science
- Computer Science
- Windows
PC TECH ANALYST 1 (ON-SITE ONLY)
Slocum Dickson Medical Group —New Hartford, NY
- $17.00 - $26.56 an hour
- Weekends as needed
- Mid-level
- Driver's License
- Organizational skills
Quick Apply
Technical Support Engineer II
Indium Corporation —New Hartford, NY
- $62,500 - $80,000 a year
- Spanish
- Bachelor of Science
- English
- Paid holidays
- Health insurance
Quick Apply
9d
Technical Support Specialist
The Arc Madison Cortland —Oneida, NY
- $21 an hour
- Full-time
- Driver's License
- Travel
- Associate's degree
- Paid holidays
- Dental insurance
Technical Support Engineer III
Indium Corporation —New Hartford, NY
- $80,000 - $120,000 a year
- Spanish
- Up to 50% travel
- Bachelor of Science
- Paid holidays
- Health insurance
Quick Apply
7d
Director of IT Operations & Application Support
Oneida Innovations Group —Verona, NY
- $150,000 - $190,000 a year
- Full-time
- Computer science
- Computer Science
- Bachelor's degree
- Paid holidays
- Relocation assistance
Quick Apply
IT Asset & Vendor Management Specialist
Oneida Innovations Group —Verona, NY
- $57,000 - $62,000 a year
- Full-time
- Hospitality
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)
Govcio LLC —United States
- $140,000 - $150,000 a year
- Full-time
- Remote
- 11+ years
- Bachelor's degree
- Mentoring
4d

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IT Generalist
Cathedral Corporation —Rome, NY
Provide day-to-day technical support to end users (desktop, laptop, mobile, and software issues). Support printers, phones, audio/video, and other office…
$70,000 - $85,000 a year
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Technology Support Technician I
First Source FCU —New Hartford, NY
Associate or bachelor’s degree in IT, Computer Science, or a related field, or equivalent technical training or experience. Always asking what more I can do.
$19.83 - $33.05 an hour
Quick Apply

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Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
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IT Specialist
Cummins Facility Services —Marion, OH
Provide technical support to staff and clients, both remotely and onsite, to resolve technical problems. A licensed driver, as local travel is required.
From $17 an hour
Quick Apply

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Technology Support Technician I

First Source FCU
New Hartford, NY

Quick Apply

Job Details

Full-time
$19.83 - $33.05 an hour

Qualifications

Telecommunications network troubleshooting
Desktop computer repair
Application Integration
Knowledge management
Computer science
Systems integration
Mobile device support
Bachelor's degree in information technology
Computer Science
Associate's degree in computer science
Server troubleshooting
Software implementation
Hardware maintenance
Process improvement
Equipment troubleshooting
Financial software
Operating system updates
Application deployment
Incident Escalation
Printer (troubleshooting support)
Improving operational efficiency
Software installation
Compliance with security regulations
Network infrastructure
User training (technical support)
Associate's degree in information technology
Task prioritization
Desktop (troubleshooting support)
Computer management
System testing

Full Job Description

POSITION SUMMARY

The Technology Support Technician provides first-level technical support for end users across the organization. This role is responsible for troubleshooting and resolving issues related to computer hardware, software, network connectivity, telecommunications, and core banking systems. The technician ensures the reliability, security, and availability of technology resources by maintaining workstations, peripherals, and related systems. This position maintains the integrity of all computer workstations and associated software and assists in the maintenance and management of the Core Symitar Financial Platform. Trains users in personal computer hardware/software; and performs other related duties as assigned.

The Technology Support Technician initially works under close supervision while learning job duties and organizational systems. As proficiency develops, the role progresses to working under general supervision.

ESSENTIAL JOB FUNCTIONS

Respond to help desk requests and manage incidents using the IT ticketing and tracking system.
Diagnose and resolve hardware, software, network, and peripheral issues through remote or onsite troubleshooting.
Provide first-level support for desktop systems, laptops, printers, mobile devices, and telecommunications equipment.
Escalate unresolved issues to appropriate IT or Information Systems personnel when necessary.
Provide timely communication to users regarding issue status and resolution.
Install, configure, and maintain desktop hardware, operating systems, and application software.
Configure and troubleshoot printers and other peripheral devices.
Perform troubleshooting and fault isolation on PCs, servers, local area networks (LANs), and related infrastructure components. Maintain accordance with security standards.
Assist in supporting and maintaining the Symitar core financial platform.
Participate in system upgrades, maintenance, testing, and implementation activities.
Support integrations between the core system and other applications as directed.
Create, maintain, and update IT system documentation, procedures, and knowledge base materials.
Recommend improvements to technology solutions and business processes to enhance operational efficiency and reduce user issues.
Assist with the deployment of new technology solutions, upgrades, and system implementations.
Perform after-hours or weekend work when necessary to minimize disruption to business operations.
Provide backup support to other IT and Information Systems functions as needed.
Ensure all activities comply with applicable regulations, security standards, and internal policies.
Completely required compliance training, including but not limited to Bank Secrecy Act (BSA), OFAC, and Privacy.
Participate in organizational and community events as required.
Travel as needed to support business operations.
Provide on-call and after-hours support as required.

UNIVERSAL BEHAVIORS

Knowledgeable and Experienced

I promise to take personal ownership for learning and using that knowledge to provide value to those that I serve by:

Looking for answers until I find them.
Seeking opportunities to learn from others.
Appreciating and respecting others views.
Acknowledging mistakes and learning from them.
Going out of my way to share my knowledge and experience.

Striving for Operational Consistencies

I promise to make it easy for you through consistency, efficiency, and accuracy by:

Doing it right the first time, being thorough and accurate.
Taking pride and ownership in my work.
Making and keeping commitments.
Continuing to look for better ways to do things and challenge the status quo.

Rewarding Work Environment

I promise to show care, compassion, and respect toward everyone I interact with by:

Being approachable and accessible to others.
Creating a pleasant work environment for each other.
Always asking what more I can do.
Resolving differences promptly.
Recognizing the contributions of others.
Embracing diversity in the workplace.

Committed to Member Service

I promise to deliver exceptional member service by:

Interacting with a natural and genuine friendliness.
Being courteous and respectful.
Creating a welcoming environment.
Exceeding your expectations.
Sharing the moment and finding common ground.

QUALIFICATIONS, SKILLS AND EXPERIENCE

Proven experience as a help desk technician or other end user support role.
Should have good technical knowledge and an understanding of IT principles.
Working knowledge of the Core Symitar Financial Platform.
Ability to communicate technical concepts effectively to a varied audience.
Excellent communication and organizational skills.
Demonstrates effective problem-solving skills and possesses strong attention to detail.
Ability to take direction and operate independently and confidently.
A professional appearance and ability to work flexible hours including nights/weekends.
Makes efficient use of work time and prioritizes workload efficiently.
Associate or bachelor’s degree in IT, Computer Science, or a related field, or equivalent technical training or experience.

Quick Apply

Refine Your Search

it support jobs in utica ny

Technology Support Technician I

Help Desk Technician

TECHNOLOGY SUPPORT TECHNICIAN

Service Desk Technician

Urban Decay and IT Cosmetics Selling Specialist

Help Desk Support Specialist

Support Services Engineer

IT Technician

Maintainability Engineer

PC TECH ANALYST 1 (ON-SITE ONLY)

Technical Support Engineer II

Technical Support Specialist

Technical Support Engineer III

Director of IT Operations & Application Support

IT Asset & Vendor Management Specialist

VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)

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