POSITION SUMMARY:
The Security Officer ensures Guest and Team Member safety throughout the park. Duties include handling and checking of guests' bags in a professional manner, as well as ensuring that prohibited items remain off park. Professional handling of a variety of situations is critical in this position. Security Officers have extensive interaction with park Guests and Team Members on a daily basis
ESSENTIAL FUNCTIONS:
- Crowd control for concerts and special events focusing on safety
- Execute ejections from the park with approval from the Safety and Maintenance Director, Safety/Security Manager, or the On Duty Contact for Safety and Security
- Conduct investigations for a variety of incidents including injuries, thefts, fights and other occurrences throughout the park
- Officers will assist with Bag Check Operations on a daily basis
- Handling and checking guests' bags before entering the park
- Write reports/witness statements with complete detail and accurate information as needed
- Handle sensitive and volatile situations in a calm and professional manner
- Keep guests and bystanders calm, out of any danger areas and away from the evacuation process in the event of a ride evacuation
- Have a detailed knowledge of the park to answer guest and Team Member questions in a friendly and accurate manner
- Knowledge of all gates in and around the park
- Operation of a variety of company vehicles including golf cart and others as needed
- Professional use of the radio, telephones, and computers as needed
- Assist with First Aid as needed or directed including emergency situations
- Handle Guest concerns professionally and efficiently
- Knowledge of Microsoft Office, Excel, Word and basic computer skills
- Operation of the dispatch center on a daily basis
- Dispatching units to calls as needed
- Dispatching maintenance to ride calls
- Must be willing to work outside of his or her zone of assignment to fulfill general park needs on occasion
- Ensure compliance with all Herschend Family Entertainment and Wild Adventures policies and procedures
- Represents the company to guests and other team members in a positive and friendly manner
- Satisfies Wild Adventures' standards for performance and conduct. For example, reports to work regularly and on time
- "Create Memories Worth Repeating" for our Guests by exceeding guest expectations
- Perform other duties as assigned
BEYOND PAYDAY PERKS:
- FREE Season Admission to Wild Adventures For You and One Guest
- Complimentary Tickets to Give to Others
- Exclusive Team Member Events
- Park Wide Discounts
- Internal Promotions / Career Development Opportunities
- Team Member Recognition and Prizes
- Wholesome, family-oriented work environment
WORK ENVIRONMENT: The position requires outdoor work in all weather conditions and in the presence of dust and odors. Team Members are susceptible to exposure of various chemicals, bodily fluids blood-borne pathogens, and prolonged exposure to sunlight or rainy conditions.
Required Skills
Competency Statement(s)
- Customer Oriented - Ability to take care of the customers' needs while following company procedures
- Friendly - Ability to exhibit a cheerful demeanor towards others
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace
- Initiative - Ability to make decisions or take actions to solve a problem or reach a goal
- Ethical - Ability to demonstrate, conduct, and conform to a set of values and accepted standards
- Communication, Oral - Ability to communicate effectively with others using the spoken word
- Communication, Written - Ability to communicate in writing clearly and concisely
- Patience - Ability to act calmly under stress and strain, and not be hasty or impetuous
- Conflict Resolution - Ability to deal with others in an antagonistic situation
- Reasoning Ability - Ability to apply common sense understanding to carry instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
- Decision Making - Ability to make critical decisions while following company procedures
- Safety Awareness - Ability to identify and correct conditions that affect employee safety
- Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines
- Tolerance - Ability to work successfully with a variety of people without making judgments
- Working Under Pressure - Ability to complete assigned tasks under stressful situations
EXPERIENCE: Basic knowledge of first aid (cleaning minor wounds and bandaging) and completion of park training including field training with a training officer is required. Previous experience in Law Enforcement, Private Security (armed or unarmed), Military, or Corrections is a plus.
EDUCATION: High School Graduate, or GED required
COMPUTER SKILLS: Basic understanding of Microsoft Office to include both Word and Excel. Must be able to multitask while dispatching/receiving calls via phone and radio. Keep accurate records on the computer for the afore mentioned calls.
CERTIFICATIONS & LICENSES: Must have a valid driver’s license.
OTHER REQUIREMENTS:
- Must be at least 18 years of age.
- Must sign a letter of confidentiality upon entry into the Safety and Security Department. Violation of the terms outlined in this letter could result in termination.
- Must be able to read, write, and speak English
- Must be able to wear appropriate job-specific personal protective equipment (PPE)
- Must be available to work days, evenings, weekdays, weekends, and holidays as needed
- Must have reliable transportation
Wild Adventures Theme Park is an equal-opportunity employer. Applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Wild Adventures Theme Park drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
