Top 6 Technical support specialist Jobs in Valparaiso In

Technical Support Specialist
Arrow POS & POM —Crown Point, IN
- $35,000 - $45,000 a year
- Full-time
- Military
- Mid-level
- Office
- Profit sharing
- Health insurance
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System Support Specialist
MSI Express, Inc. —Portage, IN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Merrillville, IN
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule

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Technical Support Specialist
Arrow POS & POM —Crown Point, IN
Clear communication skills with both technical and non-technical users. Provide first-level technical support for Arrow POS proprietary software.
$35,000 - $45,000 a year
Quick Apply

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Technical Support Specialist

Arrow POS & POM
Crown Point, IN

Quick Apply

Job Details

Full-time
$35,000 - $45,000 a year

Benefits

Profit sharing
Health insurance
Paid time off
401(k) matching
Flexible schedule
Life insurance

Qualifications

Customer communication
Network troubleshooting
Technical documentation
Military
Process improvement
Mid-level
Windows
Incident Escalation
DoD experience
Computer hardware
Desktop (troubleshooting support)
CompTIA Network+
Customer support ticket management
CompTIA Security+
POS systems
Escalation handling
Communication skills
Peripheral hardware support
CompTIA A+
Ticketing system technical support

Full Job Description

Technical Support Specialist

On-Site | Crown Point, IN
Salary: $40,000 + Profit Sharing + Annual Bonus

National Guard, Reserve, and Military IT experience strongly encouraged to apply

Arrow POS is a growing technology company supporting a proprietary point-of-sale platform used by customers nationwide. We are seeking a Technical Support Specialist to provide front-line support in a structured, team-based environment.

This role is an excellent fit for National Guard or Reserve members (or those transitioning from military service) looking to build or continue a civilian IT career while maintaining predictable scheduling.

Schedule & Work Environment

On-site in Crown Point, IN
Rotating shifts covering 8:00 AM – 1:00 AM, 7 days per week
8.5-hour shifts with a 30-minute lunch
Remaining shifts scheduled as part of a structured rotation
Schedules are published at least two weeks in advance

What You’ll Do

Provide first-level technical support for Arrow POS proprietary software
Troubleshoot software, hardware, and connectivity issues using documented procedures
Support customers remotely through a ticketing system
Accurately document issues, troubleshooting steps, and resolutions
Escalate complex issues clearly to development or advanced support teams
Stay current on product updates and contribute to process improvements

Full training on our systems and software is provided.

What You’ll Bring

Strong troubleshooting and problem-solving skills
Ability to follow structured processes and maintain clear documentation
Clear communication skills with both technical and non-technical users
Familiarity with Windows operating systems, Microsoft 365, and basic hardware/peripheral troubleshooting
Experience in military IT, Signal, Cyber, communications, or technical support roles is highly valued
IT certifications (CompTIA A+, Network+, Security+, etc.) are a plus, not required

Experience Note:
Equivalent experience may include military technical roles, Guard or Reserve service, or civilian IT support experience.

Why This Role Works Well for Guard & Reserve Members

Predictable, shift-based scheduling
Guaranteed daytime coverage each week
Respect and accommodation for drill weekends and annual training
Structured training and clearly defined responsibilities
Stable, on-site work environment
Opportunity to grow into advanced support or product-focused roles

Compensation & Benefits

Salary: $40,000
Profit sharing and annual bonus
401(k) with company match
Health and life insurance
Paid time off
Support for ongoing training and certifications
(Benefit eligibility details will be discussed during the interview process.)

Ready to Apply?

If you are currently serving in the National Guard or Reserves and have questions about scheduling or fit, we encourage you to apply or reach out.

Applicants must have reliable transportation and be able to commute to Crown Point, IN 46307.

Arrow POS is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, supportive workplace.

Pay: $35,000.00 - $45,000.00 per year

Benefits:

401(k) matching
Flexible schedule
Health insurance
Paid time off

Work Location: In person

Quick Apply

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technical support specialist jobs in valparaiso in

Technical Support Specialist

System Support Specialist

Seasonal, Operations Technical Specialist (Part Time)

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