DEFINITION
Under supervision of the appropriate administrator in Information Technology Services (ITS), this position will perform highly technical and professional work in the planning, organizing and coordinating the support of the district’s high-end audiovisual (AV) installation, maintenance, configuration, troubleshooting and repair of instructional and institutional AV systems; assist staff in their use; and perform functions related to providing AV support of district events to include off-campus programs. Additionally, this position involves using and supporting computers as part of AV services. Values and promotes the mission and vision of the college.
CLASS CHARACTERISTICS
The incumbent, under minimal supervision, will act as the lead audiovisual technical support for Santa Maria, Lompoc Valley, and other satellite locations. The major responsibility of this position is to coordinate and assist in the installation and maintenance of the district's high-end audiovisual (AV) installations. Incumbents are expected to solve technical problems with the use of AV software, AV equipment substitution, good judgment and technical expertise. The incumbent will have knowledge of AV design requirements, setup, operation and maintenance of system hardware and software and the related infrastructure of the audiovisual, multimedia systems and presentation equipment. Additionally, the incumbent will have knowledge of computer systems, their integration with AV technology, and provide support for computer-related issues as they pertain to AV operations.
- Based upon technology requirements designs, plans, and specifies necessary interfacing electronic equipment and materials for modern classrooms and other District environments for remodel or new construction.
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Provides technical specifications for the design during production phase of the modern classrooms, and laboratories and very special unique AV presentations systems for all old, new, and remodel construction and/or for portable venue setups.
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Generates AutoCAD or the equivalent schematics for signal flow diagrams of AV design systems for classrooms/labs installations.
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Oversee as the Administrator to a complex comprehensive server-based AV resource management software for remotely controlling, monitoring, manage, report and diagnose connected AV equipment and AV systems district wide.
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Interfaces with Application Engineers, Software Application Engineers and Control Systems Support personnel for technical support and repairs.
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As the Server Administrator for the AV equipment, assigns different ITS help desk users different interfacing privileges per experience and qualifications in AV support.
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Interact with the college’s Audio-Visual district standard equipment manufactures as required.
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Configure, monitor, and troubleshoot Audio Visual equipment such as Extron switches, controllers, scalers, and Digital Twisted Pair (DTP)/Mini Twisted Pair (MTP) transmitter (Tx) & receiver (Rx) units using various AV software.
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Monitor a wide variety of AV equipment and AV systems for critical firmware.
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Be knowledgeable and have experience in configuring commercial AV equipment and AV monitoring software such as Extron, Crestron or Q-Sys.
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Remotely or physically monitors modern classrooms in order to assist faculty in troubleshooting.
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Acts as district AV technician for the consultant and architect relating to Project AV Systems and district AV Standards during building construction.
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Designs training materials and user manuals for new/existing equipment.
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Conducts training and professional development workshops on the use of modern classrooms.
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Consults on AV needs, set-up and integration for special events and projects.
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Uses electronic diagnostic equipment as required for troubleshooting electronic AV equipment, AV systems, hardware, software and related infrastructure to include Power over Ethernet (PoE ) devices.
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Take reservations, delivers, positions, and operates sound systems and other AV presentation equipment to support instructional and institutional activities.
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Trains and supervises student workers.
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Maintains equipment manuals and warranty data; identifies and prepares orders for supplies and parts and maintains parts inventory to ensure operational status of equipment.
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Provide Support for computer systems that interface with AV technology, ensuring seamless integration and functionality.
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Provide computer end-user support as it pertains to district computer users interfacing with AV technology.
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Assists other district employees, outside vendors, or contractors in evaluating and resolving AV related work.
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Evaluates and makes recommendations on improvements or replacement of AV equipment as needed.
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Performs other related duties as required.
Knowledge of:
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Basic computer, laptop and iPad operations including file management, installation of components and peripherals;
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AV software such as Extron Software;
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Procedures for maintenance of inventory records and supplies;
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Appropriate safety precautions and procedures.;
Demonstrated ability to:
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Manage a complex environment of Audio-Visual devices district wide;
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Provide technical support over the phone, by email and in person with a professional demeanor;
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Analyze data, equipment and draw sound conclusions to determine what repairs are needed;
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Manage and have the skill set to maintain critical firmware updates on AV equipment;
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Install, replace and repair all types of AV equipment;
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Maintain necessary records;
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Read and interpret technical manuals related to AV equipment, computers and media equipment;
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Understand and carry out oral and written directions and specifications;
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Understand instructional capabilities of various AV equipment and AV systems;
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Provide sound equipment, schedule, and operate sound and other audiovisual equipment.
Working Conditions:
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The incumbent may experience interruptions while performing normal duties during the regular workday.
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Duties are primarily performed in the Santa Maria or Lompoc campus and other off-campus centers as assigned.
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The incumbent will experience interruptions while performing normal duties during the regular workday.
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Communicates with employees and vendors over the telephone, by videoconferencing, by email, and in person.
Physical Demands:
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Medium work; lifting, carrying, pushing and/or pulling 25-50 pounds maximum with frequent lifting, pushing and/or carrying of objects weighing up to 25 pounds.
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Duties are performed indoors and outdoors.
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Work requires standing, walking and climbing up and down ladders for prolonged periods.
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Work requires ability to setup and perform work on ladders.
Special Qualification:
Evidence of a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
License and Certificates Required:
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Possession of a valid and appropriate California driver's license and qualify for district vehicle insurance coverage.
Education and Experience:
An associate degree or higher in a related field of ITS and two years’ experience in AV systems, networking, configuration and support, or any equivalent combination education, training, certifications or experience.
The desired start date is August 2026. This is a full-time, 37-hour, classified, 12-month position.
Work Schedule: Monday - Thursday, 8:00 a.m. - 4:30 p.m., and Friday, 8:00 a.m. - 4:00 p.m.
To be considered for this position, the candidate must submit the following application materials through our website by Sunday, June 28, 2026 by 11:59 PST:
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Cover letter;
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A current and complete resume/CV of education and professional experience;
Incomplete applications will not be reviewed by the hiring committee.
Allan Hancock College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Allan Hancock College will not sponsor any visa applications.
