Top 33 Lead customer service Jobs in Venetia Pa

Retail Customer Service Lead
PetSmart —Pittsburgh, PA
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
Retail Customer Service Lead
PetSmart —Washington, PA
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
Team Lead, Inbound Patient Account Services - Monroeville, PA (Hybrid)
CVS Health —Monroeville, PA
- $18.50 - $35.29 an hour
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Customer Success Team Lead
ANGLR —Pittsburgh, PA
- Mid-level
- Accounting
- 2 years
Lead Customer Service Associate - US
Eco Global —Pittsburgh, PA
- Full-time
- Spanish
- 5 years
- English
Quick Apply
6d
Front Desk Lead
Homewood Suites Pittsburgh Downtown —Pittsburgh, PA
- Weekends as needed
- Hotel
- High school diploma or GED
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
8d
Lead Patient Care Coordinator (590077)
Pantherx Specialty LLC —Pittsburgh, PA
- Full-time
- Hybrid work
- Mid-level
- 1 year
- Leadership
- Paid holidays
- Disability insurance
Quick Apply
Team Lead - Medicare Sales Support (Hybrid)- Pittsburgh, PA
UPMC —Pittsburgh, PA
- $22.52 - $37.40 an hour
- Full-time
- Mid-level
- Office
- Microsoft Office
Midstream Lead Oil & Gas Field Service Specialist
Solstice Consulting Group —Canonsburg, PA
- $45 - $55 an hour
- Full-time
- Up to 50% travel
- 8 years
- Supervising experience
7d
Senior Specialist, Client Processing Team Lead
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- 5 years
- Office
- Finance
Junior Team Lead - Full Time Opportunity
Northgate Collective —Bethel Park, PA
- $900 - $1,500 a week
- Full-time
- No experience needed
- High school diploma or GED
- In-person
Quick Apply
2d
Guest Service Lead
The Fresh Market —Pittsburgh, PA
- Weekends as needed
- Bilingual
- Merchandising
- Mid-level
- Store discount
- Disability insurance
Guest Service Lead
The Fresh Market Inc —Pittsburgh, PA
- Weekends as needed
- Bilingual
- Merchandising
- Mid-level
- Store discount
- Disability insurance
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Pittsburgh, PA
- 5 years
- Research
- Travel
13d
Lead Customer Service Representative
Circle K —Monroeville, PA
- $17.50 - $18.00 an hour
- Ability to walk for extended periods
- Merchandising
- Basic math
Lead Customer Service Associate
Par Mar Stores —Turtle Creek, PA
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Project Director - DE Highway Client Service Leader
HNTB Corporation —Pittsburgh, PA
- Full-time
- Master's degree
- Bachelor's degree
- Mentoring
Lead Customer Service Representative
Couche-Tard —Pittsburgh, PA
- $16.00 - $16.50 an hour
- Weekends as needed
- Ability to walk for extended periods
- Merchandising
- Basic math
Guest Service Leader
Coen Markets, LLC —Oakdale, PA
- $17 an hour
- Full-time
- Merchandising
- Maintenance
- Food service experience
- Tuition reimbursement
- Employee assistance program

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Retail Customer Service Lead

PetSmart -
Pittsburgh, PA

Apply Now

Job Details

Full-time

Benefits

Health insurance
Tuition reimbursement
Paid time off
401(k) matching

Qualifications

Customer communication
Desktop applications
Computer skills

Full Job Description

PetSmart does Anything for Pets – JOIN OUR TEAM!

Retail Customer Service Lead (Key Holder)

About Life at PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.

Benefits that benefit you

Paid Weekly
Health & Wellness Benefits
401k Plan with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.
Validates completion of assigned operational messages and engagement video compliance.
Supports the various Services businesses as needed when the Experience Leader is not available
Delegate and validate completion of daily tasks.
Leads and directs associates when acting as the Leader on Duty
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Brand Integrity and Overall Store Experience:

Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics.
Responsible for live pet sales and pet adoptions.
Supports with monthly live cycle counts, addresses discrepancies.
Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives.
Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience
Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics.
Ensures a safe environment for our associates, pets, and pet parents.
Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
Assists and works in other departments as required. Other duties may be assigned.
Follows all company policies and procedures.

Qualifications

2+ years of retail experience in a customer-focused environment.
Leadership experience preferred.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory responsibility

No direct reports, however, are expected to guide and support the development of other associates.
Provides feedback on associate performance to direct supervisor.
Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.

Essential physical demands and work environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do what you love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/us/

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)

For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

Apply Now

Refine Your Search

lead customer service jobs in venetia pa

Retail Customer Service Lead

Retail Customer Service Lead

Team Lead, Inbound Patient Account Services - Monroeville, PA (Hybrid)

Customer Success Team Lead

Lead Customer Service Associate - US

Front Desk Lead

Lead Patient Care Coordinator (590077)

Team Lead - Medicare Sales Support (Hybrid)- Pittsburgh, PA

Midstream Lead Oil & Gas Field Service Specialist

Senior Specialist, Client Processing Team Lead

Junior Team Lead - Full Time Opportunity

Guest Service Lead

Guest Service Lead

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Lead Customer Service Representative

Lead Customer Service Associate

Project Director - DE Highway Client Service Leader

Lead Customer Service Representative

Guest Service Leader

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