ABOUT AMERICAN GOLF
American Golf is a trusted leader in golf hospitality, known for elevating the game and the communities around it. We bring deep expertise in golf operations and club culture, paired with a genuine commitment to creating welcoming, memorable experiences for every guest and member.
Our teams take pride in course care, exceptional service, and thoughtful environments that invite people to play, connect, and feel at home. We believe golf is more than a sport, it’s a place where relationships grow, traditions thrive, and everyone is part of the community.
Job Purpose
The Banquet Captain is responsible for supervising and executing banquet operations to ensure each event is delivered with exceptional service, efficiency, and hospitality. This role supports the planning and setup of banquet spaces, leads banquet staff during service, and ensures all guests feel welcomed and well cared for throughout their visit. The Banquet Captain represents the event team with professionalism and is accountable for guest satisfaction, safety, and adherence to service standards.
Responsibilities
- Review Banquet Event Orders (BEOs) or Event Plans to ensure all setup, timing, and service requirements are understood and executed accurately.
- Lead pre-shift briefings with banquet staff to review event details, roles, timelines, and safety standards.
- Oversee setup of banquet rooms including tables, chairs, linens, décor, service stations, and A/V as required.
- Direct and assist with timely delivery of all meal courses and beverage service, adjusting staffing or process as needed to maintain smooth flow.
- Interact with guests and event hosts to confirm needs are met, resolve issues, and deliver a high-quality hospitality experience.
- Assign duties, manage shift schedules, and support efficient staff deployment throughout each event.
- Train new and existing staff on service etiquette, guest engagement, and operational procedures.
- Foster a positive, professional team environment built on clear communication and accountability.
- Maintain cleanliness, organization, and equipment condition before, during, and after events.
- Monitor inventory of service equipment, furniture, and supplies; communicate replenishment needs to management.
- Enforce compliance with food safety, sanitation policies, and responsible alcohol service.
- Support post-event breakdown, room resets, and ensure a secure, hazard-free environment.
Qualifications
- Minimum of 2 years in food & beverage service, catering, or banquet operations required; leadership experience preferred.
- Exceptional guest service and communication skills; able to resolve concerns with professionalism.
- Strong organization and ability to manage multiple priorities in a high-volume, fast-paced setting.
- Ability to guide and motivate a team with confidence and clarity.
- Comfortable working with schedules, inventory, and BEO comprehension.
- High school diploma or equivalent required.
- Must meet legal age requirements for alcohol service; state-specific certifications required where applicable.
Working Conditions
- Schedule varies based on business needs and may include evenings, weekends, and holidays.
- Regular movement throughout the venue is required, including time spent at the host stand, bar, dining areas, and service stations.
- Extended periods of standing and walking are common during shifts.
- Duties may include reaching, bending, lifting, or carrying items up to 30–50 pounds (such as trays, racks, boxes, or bar supplies).
- May occasionally assist with resetting tables, moving furniture, or supporting team needs during peak service.
- Vision requirements may include close, distance, peripheral, and color vision, as well as the ability to adjust focus.
- Work environment may involve exposure to loud noise levels, cleaning products, hot or cold food and beverage items, and fast-paced conditions.
American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.
