Top 23 Senior customer service Jobs in Vernon Hills Il

Manager, Customer Care
Leica Biosystems —Deer Park, IL
- $115,000 - $130,000 a year
- Full-time
- Presentation skills
- Travel
- Mentoring
- Health insurance
- Dental insurance
Senior Manager, Customer Experience
Follett Content Solutions LLC —McHenry, IL
- $115,000 - $130,000 a year
- Email
- Office
- 8 years
- Analysis skills
Quick Apply
5d
Senior Customer Success Manager (Remote - IL)
Nodes & Links —Chicago, IL
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)
Quest Diagnostics —Wood Dale, IL
- $130,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Up to 50% travel
- Writing skills
- Fuel card
- Employee stock purchase plan
Quick Apply
5d
Senior Client Services Manager
Gallagher Bassett —Rolling Meadows, IL
- $74,000 - $124,500 a year
- Remote
- 5 years
- Bachelor's degree
- Mentoring
11d
Customer Care Associate II (USABlueBook) - Waukegan, IL
HD Supply —Waukegan, IL
- $19.62 - $23.65 an hour
- Full-time
- Hybrid work
- Spanish
- English
- Research
- Commuter assistance
- AD&D insurance
Sr. Customer Care Coordinator - OnSite
Overture Promotions —Waukegan, IL
- $21 - $24 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
- Paid parental leave
- Health insurance
Senior Service Manager
PALFINGER —Schaumburg, IL
- $100,000 - $150,000 a year
- 8 years
- Bachelor's degree
- Travel
- Wellness program
- AD&D insurance
9d
Customer Care Associate II - FM
HD Supply —Waukegan, IL
- $19.62 - $23.65 an hour
- Full-time
- Background check
- 18 years or older
- Microsoft Outlook
- Commuter assistance
- AD&D insurance
Senior Customer Success Manager - On site
Airoom Companies, LLC —Lincolnwood, IL
- $85,000 - $95,000 a year
- Full-time
- Marketing
- Residential
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Sr Coordinator, Sales Support & Operations
Ameritas —Schaumburg, IL
- $21.53 - $34.45 an hour
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
Senior Manager Customer Accounts
Gate Group —Schiller Park, IL
- $106,000 a year
- Full-time
- Sales
- 5 years
- Analysis skills
- Disability insurance
- Health insurance
10d
Senior Customer Service Representative - Manufacturing
Career Recruiting Specialists —Antioch, IL
- $20 - $28 an hour
- Urgently hiring
- Background check
- Mid-level
- High school diploma or GED
- Health savings account
- Relocation assistance
Quick Apply
11d
Sr. Customer Service Rep
INDIANA MILLS & MANUFACTURING INC —Antioch, IL
- Full-time
- Spanish
- Oracle
- Microsoft Outlook
Quick Apply
6d
Senior Client Success Manager
Confidential —Lombard, IL
- $115,000 - $130,000 a year
- Full-time
- Background check
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Senior Customer Service Representative
Wagner Service Solutions, Inc —Antioch, IL
- $20 - $23 an hour
- Full-time
- Spanish
- Oracle
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
11d
Customer Care Associate I (USABlueBook) - Waukegan, IL 1030a-7pm
HD Supply —Waukegan, IL
- $17.93 - $21.49 an hour
- Full-time
- Research
- Office
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Sr. Technical Services Representative
LATICRETE International, Inc. —Buffalo Grove, IL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- DevOps
- AD&D insurance
- Paid holidays
Quick Apply
8d
Senior Director, Global Head of Client Services - Clinical Trials Division
Thermo Fisher Scientific —Mount Prospect, IL
- $157,700 - $236,525 a year
- Full-time
- 11+ years
- Office
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Senior Director, Client Services
Walgreens —Deerfield, IL
- $186,500 - $320,000 a year
- Up to 50% travel
- 5 years
- Merchandising

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Manager, Customer Care

Leica Biosystems -
Deer Park, IL

Apply Now

Job Details

Full-time
$115,000 - $130,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Team member evaluation
Data analysis reporting
Customer returns handling
Managing teams in a customer support role
Customer order taking
Performance feedback (performance evaluation method)
Quality reports
Invoice processing
Managing clients in a customer support role
Key Performance Indicators
Consumer dispute resolution
Management reporting
Order issue resolution
Process improvement planning
Backlog management

Full Job Description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.

Learn about the Danaher Business System which makes everything possible.

The Manager, Customer Care is responsible for leading a high-performing Customer Care team and end‑to‑end service operations throughout the order-invoice process across our core portfolio. This role drives service excellence, quality and compliance, visual daily management, and continuous improvement to meet SLAs and elevate customer satisfaction.

This position reports to the Senior Manager, Customer Care and is part of the Global Customer Care Centre of Excellence (CoE) located in Deer Park, IL, and will be an on-site role.

In this role, you will have the opportunity to:

Lead and develop a team of Senior Customer Care Specialists, and Customer Care specialists who are responsible for processing global customer orders for multiple regions. Working alongside your CoE Colleagues in the Regional Customer Care teams across EMEA.
Responsible for strategic oversight of backlog, past-due orders, and overall order management activities, utilizing data-driven analysis and cross-functional engagement to optimize order flow, improve on-time delivery performance, and enhance customer experience.
Accountable for daily service operations and visual management (QDIP/Daily Management) coordinating work allocation, ensure the teams run huddles, track KPIs, and implement countermeasures. Ensure activities and tasks are prioritized by priority and customer readiness. Manage operational data through visual management, KPI tracking and measurement, and daily management processes.
Accountable for end-to-end standard work compliance across order-to-invoice, returns, complaint handling, and dispute management, making improvements and recommendations where necessary. Manage and resolve complex escalations and customer disputes implementing countermeasures as necessary; collaborate with Sales, Service, Finance, Logistics, and Credit to resolve issues and protect customer experience.
Ensure that the team are resourced to serve the needs of the commercial organization, through effective workforce planning, and capacity management. Accountable for hiring, onboarding, performance management and career development, mentor and coach team members; provide guidance in problem resolution, professional interactions to ensure excellent customer care across multiple channels.
Driving continuous improvement using DBS tools (Standard Work, Kaizen, PSP, 5S); remove process bottlenecks, reduce cycle time, and improve quality. Lead cross-functional projects (e.g., e-commerce, phone conversion, telephony changes, policy updates) that enhance service delivery. Develop and deliver operational reports and insights to leadership; oversee root cause analysis and implement corrective actions for recurring issues.

The essential requirements of the job include:

Bachelor's Degree with 3-5 years’ experience leading a team in in a customer care organization OR Associate’s Degree with 2-3 years’ of Danaher experience leading a team
Proven experience managing customer orders throughout the order lifecycle, including order entry, backlog management, and issue resolution with equivalent years of experience leading, developing, and performance management of a team including ownership of the annual associate performance reviews
Strong process orientation including order-to-invoice processes, customer escalations, and dispute management while maintaining a focus on delighting customers
Proactive and agile approach capable of working autonomously, demonstrating strong critical thinking skills to effectively address challenges within tight deadlines.
Experience presenting and collating, drawing insights from operational data via visual management, tracking and measuring KPI, and running daily management processes
Experience using reporting and data analysis tools to identify trends and drive process improvements

Travel, Motor Vehicle Record & Physical/Environment Requirements:

Ability to work an on-site, flexible shift schedule in Deer Park, IL
Travel: up to 20% (international) for training, team and management meetings

It would be a plus if you also possess previous experience in:

Life Sciences, Medical Devices, or Diagnostics industry with understanding of regulatory requirements
Danaher Business System (DBS) tools and continuous improvement methodologies Proficiency with SAP (ERP) for order management, invoicing, and returns
Understanding, utilizing, and implementing technology (such as OCR, AI, EDI, WalkMe) to improve order process efficiency and speed time to associate impact
Proven experience managing customer orders throughout the order lifecycle in a global environment (EMEA)

Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range for this role is $115,000 - $130,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Apply Now

Refine Your Search

senior customer service jobs in vernon hills il

Manager, Customer Care

Senior Manager, Customer Experience

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Customer Care Associate II (USABlueBook) - Waukegan, IL

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Senior Service Manager

Customer Care Associate II - FM

Senior Customer Success Manager - On site

Sr Coordinator, Sales Support & Operations

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Senior Customer Service Representative - Manufacturing

Sr. Customer Service Rep

Senior Client Success Manager

Senior Customer Service Representative

Customer Care Associate I (USABlueBook) - Waukegan, IL 1030a-7pm

Sr. Technical Services Representative

Senior Director, Global Head of Client Services - Clinical Trials Division

Senior Director, Client Services

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