Starting Pay Rate: $18.00 hourly
As a Concierge, you'll be the friendly face that helps make our guests' stay unforgettable. You'll assist with everything from restaurant reservations and transportation arrangements to recommending local attractions and activities. Your day will involve greeting guests warmly, addressing their inquiries, and fulfilling their requests with a smile. With your excellent communication and problem-solving skills, combined with a deep knowledge of the resorts amenities and the local area, you'll ensure each guest feels welcome and well taken care of. Your personal touch and dedication to exceptional service will play a key role in creating a delightful and memorable experience for every guest.
Your day-to-day as a Concierge with us:
- Efficiently coordinates various services for guests, including (but not limited to) arranging reservations, transportation & travel arrangements, making recommendations for leisure & entertainment, and answering all guest questions.
- Is always a visible presence in the Front Desk area of the Hotel Lobby to warmly greet guests as they arrive. Offers assistance to guests before being asked.
- Consistently goes above and beyond required duties to ensure superior and personalized guest service for all guests.
- Always provides support for the Reception Desk by assisting the Front Desk Supervisor and Receptionists in their daily activities.
- Always ensures that package components (ex. flowers, candy, etc.) and other special guest requests are taken care of.
- Demonstrates a thorough knowledge of the LMS system and routinely enhances proficiency by becoming familiar with any new system upgrades (Familiarity of this system is crucial to the support of the Front Desk function).
- Maintains a close professional relationship with outside vendors, Casino Credit Hosts, Club Two One Concierge, Golf, & Skana Spa to insure proper communication in regard to all guest needs and requests.
- Provides warm, friendly, and professional service to all VIP guests. Follows procedure in providing personalized itinerary and personally escorting guests to their suite. Follows up escort with courtesy call and offers name and extension for further assistance.
- Is well informed of all area events, entertainment, and popular local destinations, specifically those that are upscale. Is able to make recommendations easily and effectively when asked.
- Utilizes consistently sound judgment when issuing complimentary goods and services and avoids any perception of conflict of interest.
- Demonstrates extensive knowledge of all Resort restaurants, spa services, golf courses, gaming departments, retail shops and other amenities. Routinely suggests arrangement of reservations for internal dining, entertainment, and services.
Who We Are:
We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
To be successful as a Concierge, you'll need:
- Must possess excellent interpersonal and written communication skills.
- Four to five years of experience working in a guest service environment.
- High School Diploma or GED required, A.S. or B.S. degree is preferred.
- Two years of experience in hotel or resort setting.
- Knowledge of the local area, attractions, and restaurants is a must.
- Must be proficient in computer applications including Microsoft Word, Microsoft Excel, & online navigation.
- Ability to multitask and handle stressful situations is necessary.
- Ability to stand, walk, sit, for extended periods of time and lift up to 100 lbs.
What we value:
- Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
- Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
- Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.
Why choose Turning Stone Enterprises?
- Paid time off
- Variety of schedules
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
Why You Will Appreciate Us:
At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.
With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!
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Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid sick time
- Paid time off
- Referral program
Application Question(s):
- This position requires your availability to work weekends and holidays. Any concerns?
Work Location: In person
